Darwin Homes Property Management (darwinhomes.com) has a 3.5 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 31% give 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
Very good comunication. Great way to help customers with different options!!!
Hi Kennison, Thank you for your review! It's great to hear you had a positive experience with our team and appreciated the support options. - The Darwin Homes Team
shitty communication is just got here today and there was somebody's pee in the toilet and pubes in the shower
Hi Kyle, We're sorry to hear your home was not in the condition you expected at move-in. We understand how disappointing that must have been. Please contact our Support team if you haven't already, so we can review your concerns and work toward a resolution. - The Darwin Homes Team
Hi Socquies, Thank you for your review! We're happy to hear the process was easy and appreciate you taking the time to share your experience. - The Darwin Homes Team
I hope someone reads this and sends help.--- We live in Summerville, South Carolina, and have rented the house we are currently in for four years, Darwin is the 3rd property managment company, and has been terrible to us since we signed our lease. Our AC has been broken since June 5th, when we put the work order in. It is now July 8th, and our AC is still broken. They have not credited us back for both portable AC units we have had to purchase as well. I have reached out to multiple departments within this company and the maintenance dept, And it is beyond clear that nobody cares to help. We have been under a heat advisory and the inside temp in the house is up to 99 degrees. Please, for yours and your pets own safety and wellbeing, DONOT rent from these people.
Hi Angela, We're very sorry to hear about your experience and understand how difficult it is to be without air conditioning, especially during extreme heat. We appreciate you sharing your feedback. I received an update from our Maintenance team that the repair has been approved and the work is scheduled to be completed tomorrow. I was also able to confirm that the reimbursement has been processed. Thank you for your patience while this is being addressed. - The Darwin Homes Team
This company is unresponsive and will give you the runaround for weeks after you make a maintenance request. We have been in our house for almost two weeks now with absolutely no access to cold running water—a basic habitability violation—and yet our urgent requests sit completely ignored in their bureaucratic system. To make matters worse, they are quick to charge mandatory monthly fees for services they don't actually deliver. We are forced to pay a 'smart home fee' but were only given a basic keypad deadbolt, and we pay hefty monthly fees for pool and yard maintenance while getting the runaround on actual upkeep. Darwin Homes is an automated corporate machine that is incredibly efficient at collecting your money, but completely useless when it comes to maintaining a livable home. Renters beware
Hi Brett, We're sorry to hear your experience has not met your expectations. We understand how concerning it is to experience issues with your home's water supply and appreciate you bringing these concerns to our attention. We have escalated this matter to our Maintenance leadership team so they can assist with identifying the issue and working toward a resolution. If you have any additional concerns, please continue to work with our Support team so we can assist you further. - The Darwin Homes Team
Hi Maurice! Thank you for your review! We're happy to hear the process was easy and appreciate you taking the time to share your feedback. - The Darwin Homes Team
Currently about to take legal action against these scammers!!!!! STAY FAR AWAY THEY HAVE NO INTEGRITY THEY STEAL AND LIE ESPECIALLY SHANNON AND KAYE WHO ARE SUPPOSED TO BE MANGERS THEY DO THE SAME THING TO EVERYONE WITH DEPOSIT AND THINK THAT THEY CAN CONTINUE TO SCAM NOT US!!!
Hi there, We're sorry to hear you were frustrated with your experience. We understand how stressful delays involving a security deposit can be. Our team has been working to resolve this matter with you, but if you have any remaining questions, please continue working with our Support team so we can assist you. - The Darwin Homes Team
I still have yet to have my maintenance requests fulfilled.
Hi Ninfa, We're sorry to hear your maintenance request has not yet been completed. We understand how frustrating delays can be and appreciate your feedback. We have escalated the remaining maintenance request to our leadership team to help obtain the necessary approval and expedite completion. If your concerns remain unresolved, please reach out to our Support team so we can review your request further. - The Darwin Homes Team
I am a current tenant and my AC has been down since 6/9/2026. My family and I have had to stay in hotels because the Alabama heat is very dangerous. There is a heat advisory as I type this. We have asked for compensation for our hotel stay with no response. I really feel there should be some compensation. Right now it’s 90 degrees downstairs and 95 degrees upstairs. This has been a terrible experience.
Hi Kertrissa, We're very sorry to hear about your experience and understand how difficult it is to be without air conditioning during extreme temperatures. We appreciate you bringing your continued concerns to our attention, and we see that a repair work order was scheduled on July 1. If the issue has not been resolved or if you still need assistance, please reach out to our support team or to Lessen directly so we can review the current status and next steps with you. - The Darwin Homes Team
What a joke of a property management company!! All they do is rip you off entirely with their fees, their lack of service, poor clarity and terrible communication. The service techs they send to your home to fix issues dont have a clue what they are doing, and either make things worse or barely fix the problem that was there. When they decide to use licensed contractors (example HVAC techs) to fix a/c issues - even if 3 different companies suggests certain things for fixes - Darwin has no control what the actual house owner decides to do which will always be fix nothing at all. And prepare for even more of a rip off and being taken advantage of if you try to extend your lease feom yearly to a month to month for a few months while trying to make other life changes (buying a house elsewhere) - the amount of fees they charge extra are absurd. The entire experience paints a dark picture in the private landlord home rental world in America that only takes advantage of the people struggling to keep roof over their heads.
Hi Stephen, We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when you experience ongoing maintenance concerns, communication challenges, and unexpected costs. We appreciate you taking the time to share your feedback, and your comments have been shared with our leadership team for review. - The Darwin Homes Team
Jaylene was most helpful and answered my questions. provided the infoprmation I was requesting. Steve
Hi Steve, Thank you for your review! We're glad to hear Jaylene was able to answer your questions and provide the information you needed. We appreciate you taking the time to share your experience. - The Darwin Homes Team
I cannot sign in to pay my rent!! This company is the worst. They overcharge and take money from people that they should not. I was charged to clean gutters on a house I rent. They refuse to fix issues even when they are informed of things that are not working properly.
Hi Tamara, We're sorry to hear that you've been frustrated with your experience. We see that a member of our team recently reset your password and sent you a link to create a new one. If you're still unable to access your account, please respond to the original email so we can continue working with you to resolve the issue. We also appreciate you taking the time to share your additional concerns, and we've shared your feedback with our team for review. - The Darwin Homes Team
There are five hundred people who are replying to our emails instead of one or two. Darwin Homes should have representatives for specific areas. We get nothing answered. All we get is, “It’s been escalated.” Nothing gets answered. This is liter insanity. This home sat empty since March according to the neighbors. Last week I was scared to death at a loud cracking sound. I jumped out of my skin. My heart was pounding. I was home alone. I had no idea what was happening. It turns out some random guy was here literally ripping a wooden ramp off of the railing. Our pool fobs don’t work. It’s the end of June. Where are our working pool fobs?
Hi Trina, We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when communication is inconsistent and concerns remain unresolved. We appreciate you taking the time to share your feedback, and your comments have been shared with our team for further review. - The Darwin Homes Team
Communication is extremely difficult. No property managers are ever in office to speak with over the telephone so email tag has to be played over a much longer period of time, which makes issue resolution longer and frustrating.
Hi there, We're sorry to hear that your experience did not meet your expectations. We understand how frustrating delayed communication can be, and we appreciate you taking the time to share your feedback. Your comments have been shared with our team as we continue working to improve our responsiveness and the overall resident experience. - The Darwin Homes Team
It took over a month to fix our AC. We went through 3 different vendors at least. All of them had communication issues with scheduling and no call no showing for the appointment. We were offered nothing in return for our troubles outside of a couple of window units. We are in a large 2 story home. We couldn't cook for over a month because it would heat the downstairs so much it was unlivable. Staying home for multiple no call no shows and having to eat out so much cost us a lots of extra money. The AC running the way it did also cost us a lot of money. We have never missed a rent payment and keep the house clean and maintained to the best of our ability. It would be nice if the actual owners took that sort of care for thier investment and didn't treat us like a slum lord would. We are reasonable people but this experience was a nightmare and we were treated like trash.
Hi Robert, We're sorry to hear about your experience. We understand how frustrating it must have been to be without a properly functioning AC for an extended period, especially while dealing with scheduling issues and missed appointments. We appreciate you taking the time to share your feedback. Your comments have been escalated to our leadership team so they can review the specifics of your experience. If additional follow-up is needed, someone will reach out after they've had the opportunity to review. - The Darwin Homes Team
quick, easy process
Hi Marchelle, Thank you for your review! We're happy to hear your experience was quick and easy, and we appreciate you taking the time to share your feedback. - The Darwin Homes Team
I have had endless problems with Darwin for years while renting my home. I finally was connected with Keri , director of operations . This woman is an incredible asset to Darwin. I hope the company sees this and gives her well deserved recognition . Keri listened to me, made me feel supported, made immediate fixes , overnighted things , checked on me and worked well after business hours to fix literally years of neglect on Darwin’s part in days . I was not going to resign my lease but knowing I have her I felt comfortable to do so , she even got me a better deal. I honestly can not thank her enough. She’s incredibly professional , very friendly , and truly cares . To say she went above and beyond is an understatement. Darwin please let her train your other employees and take care of this star employee! Thank you Keri !
Hi Amanda, Thank you for your review! We're so glad to hear Keri was able to turn your experience around. We'll be sure to share your kind words and recognition with her. We appreciate you taking the time to share your feedback, and we're happy she was able to provide the support you deserved. - The Darwin Homes Team
I have nothing but positive things to say about this company, from maintenance to management everyone is awesome and on top of every need me as a resident could have. I wanna give a special shout out to KRYSTAL WILLIAMS, our property manager, she has made this experience very smooth and easy for us.
Hi Gabriela, Thank you for your review! We're thrilled to hear you've had such a positive experience with our team. We'll be sure to share your kind words with Krystal. We appreciate you taking the time to recognize her and the rest of our team. - The Darwin Homes Team
my roommates and i finished our application within one weekend, on monday they verbally confirmed they were processing it and on tuesday they told us they leased the home to someone else. we had to pay $55 per person. what the
Hi there, We're sorry to hear about your experience. We understand how frustrating it can be to complete an application and then learn that the home is no longer available. Your concerns have been escalated to the appropriate leadership team for review. We appreciate you taking the time to share your feedback, as it helps us identify opportunities to improve our processes and communication. - The Darwin Homes Team
Pamela Hubbard was a breath of fresh air!! I have not been able to get a hold of anyone else with any other property management companies, and she was so easy to get a hold of! She also was very personable, kind, sweet and so helpful! She made a very stressful process less stressful!! Trying to find a home has been a nightmare, and she just made it so easy!!
Hi Glory! Thank you for your review. We're so happy to hear that Pamela provided such a positive experience during your home search. Finding a home can be stressful, and we're glad her responsiveness, kindness, and support helped make the process easier for you. We appreciate you taking the time to share your feedback and will be sure to pass along your kind words to Pamela. - The Darwin Homes Team
64 reviews matching