Darwin Homes Property Management (darwinhomes.com) has a 3.5 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 31% give 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
A smooth process for the most part.
Hi Cam, Thank you for your review! We're happy to hear that you had a smooth experience overall, and we appreciate you taking the time to share your feedback. - The Darwin Homes Team
Excellent communication. Excellent patience Excellent customer service
Hi Edeni, Thank you for your review! We're happy to hear you had a positive experience with our team and appreciated the communication, patience, and customer service you received. We appreciate you taking the time to share your feedback. - The Darwin Homes Team
They were excellent. very easy to work with and straight foward.
Hi Jack, Thank you so much for your review. We're happy to hear you found our team easy to work with and that the process was straightforward. We appreciate you taking the time to share your feedback. - The Darwin Homes Team
Customer service and property manager all are very responsive.
Hi Jaymee, Thank you for your review! We appreciate you taking the time to share your feedback and are so happy to hear that your experience has been positive. - The Darwin Homes Team
Well up until recently all was good. Rented this home for 2 yrs. Now we only wanted to sign for 6 months and although we had to wait until 2 days for response prior to signing. Since we signed it’s been a nightmare. They ask what problems needed tended to. Very minimal. The miscommunication with maintenance is ridiculous. After these past 2 weeks I am certain I will not rent from Darwin home rentals in the future.
Hi Michelle, We're sorry to hear that your recent experience did not meet your expectations, especially after having a better experience with us for the past two years. We understand how frustrating communication issues can be, particularly when it comes to maintenance concerns. We appreciate you taking the time to share your feedback. Your concerns have been escalated to the appropriate leadership team for review and resolution. - The Darwin Homes Team
Any problem we have had has been resolved very timely and if not, communication has been at the front of everything. Just added someone to our lease and it was a pretty easy process. Highly recommend this company for any home rentals in the future
Hi Emma, Thank you for your review! We're happy to hear that your concerns have been addressed promptly and that communication has been a positive part of your experience. We really appreciate you taking the time to share your feedback. - The Darwin Homes Team
Great move-in experience with Darwin Homes. The process was easy, communication was clear, and everything was handled quickly and professionally. The home was move-in ready, and the entire experience was smooth from start to finish.
Hi Cody & Kayla! Thank you for your review and for taking the time to share your feedback. We're so happy to hear you had a smooth move-in experience and that our team provided clear communication throughout the process. - The Darwin Homes Team
The company was very responsive, didn’t make us wait long for a response. They were very specific on what they needed from us. Accepted our application 3 days after submitting our application. They definitely worked with us and found alternative ways to help us and see if we qualify. We appreciated the willingness to allow us to submit more supporting documentation. They were very polite and concise as well.
Hi Chantelle, Thank you for your review! We're happy to hear our team was responsive and helpful throughout the application process, and that we were able to work with you to find a solution that met your needs. We appreciate you sharing your experience. - The Darwin Homes Team
If I could give this company zero stars I would. Worst customer service. Emails and phone calls go to automated system and you don’t hear back from days. Do NOT rent from this company.
Hi there, We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when you feel your concerns are not being addressed promptly, and we regret that this was your experience. Providing responsive communication and support to our residents is important to us, and feedback like yours helps us identify opportunities for improvement. We appreciate you taking the time to share your feedback and will ensure your comments are shared with the appropriate teams as we continue working to improve the resident experience. - The Darwin Homes Team
Quick with responding and following up. Interactions were great.
Hi Kinsey, Thank you for your review! We're happy to hear you had a great experience with our team, and we appreciate you taking the time to share your feedback. The Darwin Homes Team
Hi Nicole, Thank you for your review! We're glad to hear you had a positive experience and found communication with our team easy. We appreciate you taking the time to share your feedback. - The Darwin Homes Team
My daughter has a 9 month old and she's a stay at home mom! They have a busted pipe and found mold and can't use their water at all! It's now been 3 days of them being told someone was going to fix it right away and no one has shown up! She's having to stay at families house while her husband stays there when he isn't at work waiting for someone to show up!! THIS IS TERRIBLE CUSTOMER SERVICE DARWIN HOMES!! They have never once been late with rent and take care of the home because they have been home owners before! Shame on you!
Hi Bridget, Thank you for sharing your feedback. We're sorry to hear about this experience and understand how stressful it can be when a maintenance issue impacts a resident's ability to comfortably remain in their home. We have shared your concerns with leadership so the account history and handling of this maintenance request can be reviewed. We appreciate you bringing this matter to our attention. - The Darwin Homes Team
They made you feel comfortable every step of the way!! Thank you!
Hi Lisa, Thank you for your review! We're so glad to hear you felt supported throughout the process. Moving into a new home can be exciting, and we're happy our team was able to help make the experience a positive one. - The Darwin Homes Team
The process was easy and convenient. Service was prompt and attentive. Customer service from Jessica is top notch!
Hi LaShawn, Thank you for your review! We're thrilled to hear that the process was convenient and that you received excellent support along the way. We'll be sure to share your feedback with Jessica—she'll appreciate knowing her efforts made a difference in your experience. - The Darwin Homes Team
Quick, Easy and to the point! Mark E. was very helpful during my acceptance and move in process.
Hi Angel, Thank you for your review! We're glad to hear the process was quick and easy for you. We'll be sure to pass your kind words along to Mark; he'll be happy to know he helped make your move-in experience a positive one. - The Darwin Homes Team
The entire experience was a breeze. The utilization of online resources and technology streamlined the process. This is what I believe gives Darwin homes the edge in providing excellent customer service.
Hi Carlos, Thank you for your thoughtful review! We're thrilled to hear that your experience was smooth from start to finish. Our goal is to make the rental process as simple and convenient as possible through our online tools and resources, so it's great to know they helped streamline your experience. - The Darwin Homes Team
Communication is prompt, the people are understanding.
Hi Suzanne, Thank you for taking the time to share your experience. We're glad to hear that our team has been responsive and understanding throughout your interactions with us. We appreciate your kind words and thank you for choosing Darwin Homes. - The Darwin Homes Team
I’ve talked to several people and have several options to resolve questions. I have everybody’s pleasant and very professional.
Hi Michael, Thank you for your review! We're happy to hear that you've had a positive experience with our team and that they were able to answer your questions and help you with your decision. We appreciate your feedback. - The Darwin Homes Team
I don’t think it should ever take over an hour for a call to be answered and I’m still holding
Hi Jada, Thank you for bringing this to our attention. We're sorry to hear about the extended wait time you experienced and understand how frustrating it can be when you need assistance and are unable to reach someone promptly. We're continuously working to improve our response times and overall support experience. We appreciate your feedback and will share it with the appropriate team for review. - The Darwin Homes Team
These people do not believe in fixing air-conditioning even when it’s hot. It takes months for them to show up then they send out the cheapest companies possible. They don’t know what they’re doing. Then when the lease is up and you move out, they think it’s up to the former renter to fix the heating and air that was tore up the whole time we were there pathetic company do not use them if you do you deserve what you get
Hi Greg, Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating unresolved maintenance concerns can be, particularly when they involve air conditioning in warm weather. We appreciate you taking the time to provide this feedback. I have shared your concerns with leadership so they can review the account history and evaluate the issues you described regarding both maintenance and move-out. - The Darwin Homes Team
64 reviews matching