Super efficient and a very kind &…
Super efficient and a very kind & informative company to do business with!
About Darwin Homes Property Management
Data updated- Website
- darwinhomes.com
- Category
- Money & Insurance
- Location
- United States · Austin
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 91% (21/23)
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Is Darwin Homes Property Management legit?
Darwin Homes Property Management (darwinhomes.com) has a 3.5 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 31% give 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
What people say
The communication.
The communication.. or lack there of, is terrible. After multiple emails and calls, without help, I eventually had to send an email with every email address I’ve ever received from Darwin Homes. Crazy I have to beg to get emails or calls answered when you are needing me to resign my lease for $100 more each month.. mind you, my hall bathroom shower is still leaking and unusable for over a month.
The process was simple
The process was simple, and they gave quick responses!
Being Charged for Something i didn't ask for
This is my second year renting from Darwin Homes and i had provided them each time with my own renters insurance that i pay for through another company, to use instead of using the one that they provide through a benefits package. Come to find out, they have not been using the renters insurance that i provided to them but have been using and charging me for renters insurance that they provided through a benefits package. i have been getting charged not knowing this for a whole year.
Lizette
Lizette, helped us with the entire application process start to finish, she helped us tour the house when we thought we wouldn’t be able to before move in day. She is incredibly responsive and helpful at all hours of the day. Truly, she has been so incredible and I cannot thank her enough for helping us through this process. Lizette, has made the entire process so seamless, smooth and quick, and I highly highly recommend her.
Reply from Darwin Homes Property Management2026-07-31
Hi Laura, Thank you so much for taking the time to share your experience! We're thrilled to hear that Lizette made your leasing process such a smooth and positive one. We'll be sure to share your kind words with Lizette—she'll truly appreciate them. - The Darwin Homes Team
Overall they deal with questions…
Overall they deal with questions quickly and professionally. Overall they deal with service issues very well. Overall they handle all maintenance issues very well.
Reply from Darwin Homes Property Management2026-07-31
Hi Richard, Thank you for your review! We appreciate you taking the time to share your feedback and are glad to hear your questions are addressed promptly and that you've had an overall positive experience. - The Darwin Homes Team
My experience has been nothing short of…
My experience has been nothing short of excellent. Jessica is amazing!!! The entire team communicates well and they’re upfront and honest. Thank you Darwin.
Reply from Darwin Homes Property Management2026-07-29
Hi there! Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. We'll be sure to share your feedback with Jessica—she'll be happy to know she made such a great impression. We appreciate you taking the time to leave a review and thank you for choosing Darwin! - The Darwin Homes Team
If I could leave 0 stars or negative…
If I could leave 0 stars or negative stars, I would. This is the most money hungry company ever. They seek any opportunity to charge residents for things and property THEY OWN. Why am I renting a property and constantly being told everything is the resident’s responsibility?? Always hard to get a work order done is a timely fashion. Would never ever recommend anyone to rent or be in business with this company. Constantly raising the rent but never improving things in and around the home to match the value.
Reply from Darwin Homes Property Management2026-07-29
Hi Shanell, We're sorry to hear that your experience has been frustrating. We understand how concerns related to maintenance responsibilities, repair timelines, and rent increases can leave a negative impression. We'd like the opportunity to better understand your concerns and review your experience with our team. Please contact us at (833) 327-9461 or [email protected] with your property address and additional details so we can look into the issues you've described and determine whether there are opportunities to improve. Thank you for taking the time to share your feedback. - The Darwin Homes Team
Review
The company is ok so far.
Reply from Darwin Homes Property Management2026-07-29
Hi Reshonda, Thank you for taking the time to leave a review. We're glad things have been going well so far, and we appreciate your feedback. - The Darwin Homes Team
Meredith was a pleasure to work with…Excellent Communication & Exceptional Service
Meredith was a pleasure to work with throughout the entire process. She was very responsive, communicated clearly, and answered my questions quickly and efficiently. When my clients experienced issues during the application process, she was helpful and worked with them to address their concerns and keep the process moving forward. As an agent, I truly appreciate working with someone who is accessible, professional, and committed to providing a positive experience for both the clients and the cooperating agent. Thank you, Meredith, for your assistance and excellent communication!
Reply from Darwin Homes Property Management2026-07-29
Hi Tecia, Thank you for taking the time to leave such a thoughtful review. We're so glad Meredith was able to provide clear communication and support throughout the process for both you and your clients. We'll be sure to share your kind words with Meredith; she will be thrilled to hear your feedback. - The Darwin Homes Team
Stay Away!
Stay as far away from this property management company as possible. As renters, they blamed us for screws falling out of drawers and charged us for fixing it when screws falling out are listed as wear and tear. Under the Arizona Residential Landlord and Tenant Act, landlords are responsible for maintaining the property and cannot charge for "ordinary wear and tear". This means deterioration expected from everyday living. On top of that, they have failed to fix A/C issues in Arizona, with average temperature in the house being 85-90 Degrees or more, and we are going on 14 days now. They gave us a promise to reimburse us for two portable a/c units, which can cool two rooms, but still leaves the rest of the house hot. They basically have to be moved from bedrooms to offices everyday as we work from home. This was supposed to be a temporary fix, and its been 10 days since with no resolution. There is no way to contact them via phone and everything has to go through email. Just stay away, it's not worth the hassle.
Reply from Darwin Homes Property Management2026-07-27
Hi Chris, We're sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it is to experience an extended A/C outage, especially during the Arizona summer. We also recognize your concerns regarding the repair charges and communication throughout the process. We believe we've identified your account, and we've shared your review with our leadership team for further investigation. They'll review the concerns you've raised, including the status of the HVAC repairs and the billing questions, to ensure they're addressed appropriately. Thank you for bringing these matters to our attention. – The Darwin Homes Team
Nothing but failure from day one
Nothing but failure from day one. Application processors can't perform simple math. Inspectors lie about home condition. 25 different people involved in leasing, and none of them know anything. Any maintenance request goes through 15 layers before anything happens. Calling maintenance goes to some call center in India. Moved into home, day one, refrigerator didn't work, dishwasher full of mold. Took over a week to get replaced. One month in, AC stopped working. Currently 18 days in...no repairs made. Will be involving a Lawyer. Update. Currently at 32 days with No AC...
Reply from Darwin Homes Property Management2026-07-20
Hi Harold, We're very sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. We've shared your feedback with our leadership team so they can investigate the issues you've raised and work toward resolving them as quickly as possible. – The Darwin Homes Team
Satisfied resident
Darwin Homes has been great to my family and I. They are quick and prompt to attend to our needs. Any issues are always resolved. Thank you
Reply from Darwin Homes Property Management2026-07-20
Hi Tia, Thank you for taking the time to leave us a review! We're so glad to hear that you and your family have had a positive experience with Darwin Homes. Providing prompt service and resolving issues quickly is what we strive for, and we're happy to know our team has been able to meet your expectations. We truly appreciate your kind words! - The Darwin Homes Team
Lizette is an exceptional service…
Lizette is an exceptional service representative and one that pays attention to too. To detail and most important goes out of her way to resolve issues.
Reply from Darwin Homes Property Management2026-07-20
Hi M C, Thank you for your kind review! We're thrilled to hear that Lizette provided such exceptional service. We appreciate you taking the time to recognize her, and we'll be sure to share your feedback. - The Darwin Homes Team
Good attendance
Reply from Darwin Homes Property Management2026-07-14
Hi Michael, Thank you for your review! We're so happy to know you had a positive experience, and we appreciate you taking the time to share your feedback. - The Darwin Homes Team
BE VERY AWARE OF RENING FROM DARWIN…
BE VERY AWARE OF RENING FROM DARWIN HOMES!! This ia rental management company that you do not want to deal with. They will take over a property without inspecting it and then charge you for damages saying they are "above normal wear and tear" so the homeonwer or their company gets repairs done at the preiouse tenants expense. They have bad reviews and unsettled claims with the Better Business Bureau and there is nothing you can do but pay them. I WOULD STAY FAR AWAY FROM THEM WHEN CONSIDERING RENTING!!
Reply from Darwin Homes Property Management2026-07-14
Hi Sandi, We're sorry to hear you were disappointed with your experience. We understand how frustrating it can be to disagree with move-out charges. Our goal is to complete a thorough evaluation of each home and assess damages based on the condition documented before and after a tenancy. If you haven't already, please reach out to our Support team so we can review your concerns with you. - The Darwin Homes Team
Very confusing process different info…
Very confusing process different info from different people!
Reply from Darwin Homes Property Management2026-07-14
Hi James, We're sorry to hear your experience did not meet your expectations. We understand how frustrating it can be to receive inconsistent information. Your feedback is appreciated and will help us continue improving our communication. - The Darwin Homes Team
Amazing fast
Amazing fast , easy very helpful Reaponded to every email quickly
Reply from Darwin Homes Property Management2026-07-14
Hi Veronica, Thank you for your review! We're happy to hear the process was fast and easy, and that our team responded quickly throughout your experience. - The Darwin Homes Team
I originally gave my Notice to Vacate…
I originally gave my Notice to Vacate but my circumstances changed You were more than willing to renew lease which I am grateful for
Reply from Darwin Homes Property Management2026-07-14
Hi Kathleen, Thank you for your review! We're glad we were able to assist with your lease renewal and appreciate you taking the time to share your experience. - The Darwin Homes Team
Great communication
Great communication, organized information, and friendly service.
Reply from Darwin Homes Property Management2026-07-14
Hi Marianette, Thank you for your review! We're so happy to hear you had a positive experience with our team, and we truly appreciate you sharing your feedback. The Darwin Homes Team