Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
Written by the business, not verified by us.DBZ-Store (dbz-store.com) has a 1.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 97% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Product, Customer service. Last updated 2026-09-01.
Most reviewers were let down by their experience overall. Customers frequently complained about severely delayed refunds and expressed intense frustration regarding ongoing difficulties when trying to get their money back after returning items. Many people also experienced completely unhelpful or entirely nonexistent customer service when attempting to contact support and resolve these pressing issues. Furthermore, consumers highlighted widespread problems with missing deliveries, broken merchandise, and extremely confusing return processes. Some reviewers were happy with products arriving fairly promptly, featuring good quality, and being well packaged upon delivery. Though some customers faced major challenges, a few individuals noted that certain discounted items were affordable and met expectations.
Auto-generated from all reviews of this business. For reference only.I ordered quite a bit on 30/11/25,only 1 item not recieved,I spoke to kai through messenger who was helpful,gave me information and said he would chase it up,contact back on 21/12/25 Only reason for 4 stars is it is a christmas present and being so close to christmas,if it doesnt arrive,I will have to go looking for the item elsewhere with very little time to do so
Avoid avoid avoid. Ordered numerous items totalling £160. Sizing completely different so returned all in one parcel via inpost. Got email to say they will refund 1 item only. No acknowledgement of other items. Contacted via WhatsApp and only get automated reply. Sent email with all info, still waiting for a reply 1 weeks later. Online account also no longer shows 1x item up for refund. Similar issue with previous order when it took ages to get refund for returned items and online account not up to date.
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