Not recommended
Not recommended, delivery issue , no answer
About DBZ-Store
Data updated- Website
- dbz-store.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/99)
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About this business
Welcome to DBZ-Store's Trustpilot page, where your Super Saiyan shopping dreams come to life! Our mission? It's simple: to power up your day with our out-of-this-world collection of Dragon Ball Z merchandise while keeping the customer - that's you - at the heart of our universe.We know the difference between a good and a great shopping experience can feel like the gap between Earth and Namek. That's why we provide 24/7 customer service to ensure your needs are met faster than Goku rushing to save the day. Have a query at 3 am about the latest Vegeta action figure? We're here for you. Need assistance with a returned item during the holidays? We're on it faster than Bulma on a new invention.Customer satisfaction is our Ki – the life force that keeps us going. We're committed to not just meeting your expectations, but powering them up to Super Saiyan levels! Whether you're a hardcore Dragon Ball Z fan or new to the DBZ universe, our aim is to create an experience that leaves you grinning wider than Master Roshi spotting a mermaid.So dive into our DBZ world. Shop with us, and experience customer service that's as reliable as Krillin's Destructo Disk. Thank you for trusting DBZ-Store, your number one hub for all things Dragon Ball Z. Let's go Super Saiyan together!
Written by the business, not verified by us.Is DBZ-Store legit?
DBZ-Store (dbz-store.com) has a 1.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 97% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Refund, Product, Customer service. Last updated 2026-09-01.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Customers frequently complained about severely delayed refunds and expressed intense frustration regarding ongoing difficulties when trying to get their money back after returning items. Many people also experienced completely unhelpful or entirely nonexistent customer service when attempting to contact support and resolve these pressing issues. Furthermore, consumers highlighted widespread problems with missing deliveries, broken merchandise, and extremely confusing return processes. Some reviewers were happy with products arriving fairly promptly, featuring good quality, and being well packaged upon delivery. Though some customers faced major challenges, a few individuals noted that certain discounted items were affordable and met expectations.
Auto-generated from all reviews of this business. For reference only.What people say
Item never arrives
I order kettle bells was meant arrive on 21stfeb , yet still waiting all i want now is refund and never use them again. My advice is stay away.
I will never use Debenhams website ever…
I will never use Debenhams website ever again , i have had to chase a refund speaking to silly bot communications going round and round in circles , eventually i managed to get a human to sort out my issue . I have still not had my refund even though an email was sent to say it has been processed AVOID AVOID AVOID DO NOT ORDER FROM THIS COMPANY THEY ARE NOT THE DEBENHAMS WE KNEW !!!!!!!!
DO NOT ORDER FROM DEBENHAMS!
I truly wish I'd looked at the reviews before purchasing from the well known brand 'Debenhams' - except its not actually them! They are using 3rd party companies to sell their products under the Debenhams name. Ordered item on Friday, delivered on Saturday and then returned on the Sunday. Was impressed with the fast delivery but disappointed in the quality of the shoes. Easy process for returning, so was expecting the same ease with my refund. 3 weeks later, I still haven't received any notice that my return/refund is being processed. I have tried numerous times to email them but they keep bouncing back. You cannot call them and the chat is a BOT. My silver lining was that I'd paid via PayPal. They asked for proof of order/return etc and dealt with my refund immediately. No hassle, just needed evidence, then gave me my money back. It seems that the main issue is when you are returning anything to these scammers, it looks like an easy process, but after reading the hundreds of negative reviews from customers who still haven't received their refunds, proves otherwise. It's disgusting that they are able to legally trade this way..... If, after reading these reviews, you are still thinking of ordering from Debenhams, be absolutely sure you are going to be happy with the product and would be keeping it. Its a total nightmare to return.
Impossible to contact the company
I bought a top from Boohoo whi h didn't fit. On trying to return it I was directed to the DBZ email address which keeps bouncing back. Impossible to get hold of this company for a refund so I am reaching out to the ombudsman for help now.
Trousers
I’m trying to return two pairs of trousers which are far to long and they will not allow me to, they offered me £6 to keep them ? Thank you for reaching out to us about the sizing issue with your recent purchase. We understand that the fit isn’t perfect, and we’d like to offer a few solutions to make it right: If you’d be open to keeping the item, we’d love to offer you ___4GBP___ as a thank-you for your understanding. Gift or Resell Option: If the size doesn’t work for you, perhaps it could be a great gift for a friend or family member? Alternatively, due to high demand, many customers find success reselling it in like-new condition. We sincerely apologize for any inconvenience and appreciate your flexibility. Please let us know how we can assist further! Yours sincerely, Customer Service Team
I ordered an item for next-day delivery…
I ordered an item for next-day delivery on 24/12/25. Unfortunately, my lift wasn’t working that day, and the driver chose not to attempt delivery to my address. The item was eventually delivered on 27/12/25, at which point I refused it and returned it to the sender. Since then, I have been trying to obtain my refund. I was initially told by Debenhams that I would receive it by the 28th, then the 29th, and then by 31st January. It is now 11th February, and I still have not received my full refund. I have now been informed that I must wait until 28th February for DBZ to provide Debenhams with an update. This level of delay and lack of clear resolution is extremely disappointing. As I have kept a full record of the chat history, I will now be contacting my bank to recover the funds directly. Very frustrating experience overall.
Very good service
Very good service. Good quality t shirt.
Would like to leave zero
Would like to leave zero, but do not have that option ordered a mattress through Debenhams Dbz was supposed to deliver. I’m still waiting. So pissed off can’t contact anybody haven’t had any replies to my emails so angry waste of a few hundred pounds.
If I could give -5 stars I would
If I could give -5 stars I would. Stolen my money won't refund despite me returning items. 30 emails can't talk to them absolutely disgusting business. Get your act together and return my £160 owing since November!
Wont refund delivery even if faulty
Ordered a wash basket from here (well debenhams deliver it they order off another company ) the wash basket arrived damaged . Hard to get hold of customer service ended up sending a email they refunded the wash basket after a while but refused to refund delivery charge as they said they actually delivered it ... even though it was faulty could not be used . Will never ever buy from debenhams again . Avoid avoid avoid
Shit!
Been waiting over a month for a delivery rubbish customer service finally got the delivery and it was the wrong item still not been able to speak to someone with half a brain! Completely useless 🤬
AVOID at all cost!!!
Received my order but the clothes didn't fit. I contacted "Hoxton Gal" which is the brand as per the Debenhams returns portal, and received no communication for a long time. Eventually, Hoxton Gal (bearing in mind, the longer they leave it, the closer it gets to the returns deadline), they provided me with a Royal Mail returns label which I then arranged. Tracking number I have proves it was delivered back to them on 09.01.2026. It is now 27.01.2026 and there is no refund! I have returned it in time, but they have made it extremely hard for customers to return. I contacted Hoxton Gal a number of times about the refund process and they said they had completed the refund process, but yet, no refund. I asked them when was the refund issued and when will it likely get back into my account, and they are now saying, contact Debenhams for refunds. Now, Debenhams have no telephone number, they have an email address, which i have emailed numerous times. They have Facebook messenger which I don't have. This is utterly ridiculous and downright robbery! Advice for anyone ordering from Debenhams or Hoxton Gal/DBZ - just don't bother. It's far more hassle than It's worth. Clearly they are making it as hard as possible for customers to get help, and quite frankly I am taking my business elsewhere where it will be valued and appreciated.
Avoid DEBENHAMS
Ordered 1 item and sent 2 despite notification of incorrect qty. No communication from company difficult to know what to do next
Non Delivery of my item
Non Delivery of my item. Poor service. You cannot contact anyone to chase. DO NOT ORDER FROM THIS COMPANY! This should not be sold under the Wallis umbrella. Wallis, You are letting your loyal customers down. Disappointing items are still is sold on your website? Re consider. It’s absolutely rubbish.
Shocking service!!!
Shocking service!!!! AVOID!!!! Ordered a toddler couch and paid for express delivery. Still waiting for the item, if it arrives at all. Emailed them but not bothered to reply. Unfortunately I read the reviews after I ordered. Will 100% never order from them again. Hopefully this review helps others not to order for them. AVOID!!!!
Contact BBC Rip off Britain
Enough is Enough clearly despite the continued influx of complaints regarding the absence of customer service at Debenhams it's time for further action!! If you leaving a 1 star review for this company send your complaint directly to: BBC Rip Off Britain! Trustpilot doesn't allow email addresses but you can get this from their BBC website page. Or write to: Rip Off Britain, BBC Media City, UK Salford M50 2LH. Or Message Rip Off Britain on WhatsApp: 0330 678 1321 The more people that expose this sham of a company the quicker they will either wake up or cease trading. Their ignorance to customers knows no bounds!
AVOID this fraud and scam
Basically a fraud and scam as Debenhams. Never buy from Debehams you will regret every part of it. No returns. No customer service. No refunds. Wrong products. Broken products. Worst experience ever. Read the Debenhams reviews. You have been warned.
Avoid Debenhams & DBZ store
Avoid Debenhams & DBZ store. Absolute shambles of a company! Ordered a mattress & bed frame 31st Dec paid for next day delivery (2nd Jan) only the mattress arrived on the 9th. Chased everyday asking when I should expect, mainly answered by a AI bot which was no help & occasionally a human would tell me to wait longer but idea where my package was! Only just received bed frame (22nd Jan) 3 weeks after due date. Only 2 out of 3 boxes delivered! I’ve requested a refund many times for delivery & bed frame & promised but received nothing! This is a scam website! No matter how good the deal they offer, it is not worth the stress & being messed around this much! 100% avoid at all costs! I just wish I read the reviews first
I sent two dresses back
I sent two dresses back. I had an email to say that the one dress was now out of stock with the supplier. Nothing else. No refund, no dress. 40 quid down. Do not buy from this company
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