DebtEaze (debteaze.com) has a 4.7 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 75% of negative reviews; 66 of them were added in the last 12 months. Last updated 2026-08-10.
Craig made the experience great by explaining everything clearly. He gave me the best options for my situation and guided me through the process for a successful resolution for getting my student loans on track. The payment is better for my situation.
100/100 do not recommend I received call after call declining offers as I was already struggling James promised they can work with me when I couldn’t make a payment they continued to charge me I cancelled the policy still being charged spoke to their 3rd party collections and explained I didn’t feel comfortable continuing business as this is very overwhelming for someone trying to help.
Thank you for sharing your feedback. We take all concerns seriously and appreciate the opportunity to address them. That said, we respectfully disagree with this review because it omits important context and presents a misleading version of events. Our records show the customer requested cancellation after services were already completed and our fee had been earned. We also documented that on 4/26/24 we attempted to work with her regarding the payment issue. On 4/30/24, the customer charged back all payments and declined further communication with our team. We remain willing to resolve legitimate concerns directly, but this review does not accurately reflect the full timeline.
What made my experience great was my initial call with Carrieann, she explained the process&by the end of the call the reduction to my payment was so unbelievable I had to ask her was this real&what was the catch!! After a short period of time waiting for an approval Kaitlyn let me know I was approved&kept me up to date through email. I was still in a state of happy shock when I found out my payments were reduced from over $600 a month to $21.60!! So I called&emailed Kaitlyn because I didn't want to miss any time deadlines&still had questions. Kaitlyn called me back that day, was happy&pleasant answering all of my questions&let me know what would happen with future payments&recertifications. This company is amazing, these 2 Ladies are amazing&this is real&works!! Thank you GOD&thank you Debteaze!! You definitely eased a lot!! 🥳💵
Tiffany, Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to help with your student loan repayment goals and that you’ve had a positive experience with DebtEaze. Your feedback means a lot to us—it helps us continue improving the support we provide every day. If you ever need further assistance or have suggestions for how we can make things even better, please don’t hesitate to reach out. We’re always happy to help! Best wishes, The DebtEaze Team
Was easy to recertify. Kaitlyn was nice to talk to and she helped me with everything.
Hi Jaison, Thank you so much for the 5‑star review and for trusting DebtEaze with your student loans. We really appreciate you taking the time to share your experience, and we’re here for you if you ever have questions or need anything in the future.
Excellent explanation of program by Ms C Williams
Hi Laveda, Thank you so much for the 5‑star review and for trusting DebtEaze with your student loans. We really appreciate you taking the time to share your experience, and we’re here for you if you ever have questions or need anything in the future.
Excellent, with clear communication, instructions, and authenticity.
Hi Lavonna, we sincerely value the opportunity to work on your student loan documents. Thank you for taking the time to leave feedback. Please let us know if there is anything we can do to further assist!
So far so good debt Eaze. Thank you for the help. It has taken a lot of stress off if me.
Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to help with your student loan repayment goals and that you’ve had a positive experience with DebtEaze. Your feedback means a lot to us—it helps us continue improving the support we provide every day. If you ever need further assistance or have suggestions for how we can make things even better, please don’t hesitate to reach out. We’re always happy to help! Best wishes, The DebtEaze Team
Great experience Craig was so informative and knowledge of the program but of understanding me being this position. That's what matters to me , that creates trust with a company!
Hi Yolanda, we sincerely value the opportunity to work on your student loan documents. Thank you for taking the time to leave feedback. Please let us know if there is anything we can do to further assist!
Debteaze is making a significant impact in our home finances. Their expertise in advising clients in maximizing relief to their outstanding indebtedness cannot be underestimated. I’m especially grateful to the help and wisdom provided us by your associate Carrieanne, a very personable advisor and consultant. I’d recommend anyone in similar circumstances to discuss options with Debteaze and move forward swiftly, given the new changes Federal government regulations. Given the combination of expert service at a manageable cost that literally saves thousands I encourage taking advantage Debteaze.
Representative was very knowledgeable and helpful! Helped so much after years of paying!
Straight to the point and very efficient
Great customer service rep and very thorough.
Great experience. Everything went as presented and planned. Jerry was very pleasant to work with!
Very friendly and explained everything for me to be able to understand. Fast process as well and gave all the information needed right away. I’m thrilled to work with debteaze!!
Hi Brittni, Thank you so much for the 5‑star review and for trusting DebtEaze with your student loans. We really appreciate you taking the time to share your experience, and we’re here for you if you ever have questions or need anything in the future.
Well I was expecting the payment to be taken out on the 5th or 6th & it kinda shocked me when I looked at my balance on today rhe 11 th and the money was gone??. That's all !!!
Hi Kenya, Thank you so much for your review and for being a client with us. We understand it can be surprising to check your balance on the 11th when you were expecting the payment to come out closer to the 5th–6th. Looking at your account, your payment was originally scheduled around the 6th. When the first attempt did not complete, we tried calling you on the 6th to confirm how you wanted to proceed but weren’t able to reach you. To keep your program on track, we then reprocessed the payment on the 11th and sent a notification that morning. We never want billing to feel confusing or like a surprise. We’d really like to walk through your payment schedule with you, answer any questions, and make sure future draft dates work well for you. Please reach out to us at (888) 925-1994 or [email protected], or reply to your most recent message from our team, and we’ll be happy to review everything together. Once we’ve had a chance to connect and clear things up, you’re always welcome to update your review to reflect your full experience. Thank you again for your feedback and for trusting us with your loans.
Hi Alvin, Thank you for the 5‑star review and your kind words about our team. It means a lot to hear that your experience with us has been positive, and we’re glad we could make things a bit easier on your student loan journey. If you ever need support or have questions about your program, please don’t hesitate to reach out.
They were prompt in taking my monthly payments, but my loan servicer never was communicated with. They did not do as they said. James Kalis is nice enough, but he is less than truthful and if you ever need to contact them, they will not return your call. It is my belief that these reviews are doctored. This company does not help with student loan repayment. I will chalk my payments sent to Debteaze as a loss but I will never recommend this company. I was even told my loan servicer that they have NEVER heard of this company and they get calls daily from honest people who have been scammed by debteaze. Just be aware of who you are giving your payments to. I promise if you call your loan servicer, they WILL work with you and they WILL get you a payment you can afford. Just take it from me and don't let them dupe you, too.
Hi Kayla, We take all feedback seriously and are disappointed to hear about your concerns. However, we have been unable to locate your account in our system based on the information provided in your review. We’ve also reached out directly but have not received a response to help verify your identity or address this matter further. DebtEaze is committed to transparency and client success. We never modify or “doctor” reviews, and we always communicate directly with our clients' assigned student loan servicers as part of the program process. We would like the opportunity to review this situation and ensure any misunderstanding is resolved. Please contact our Client Support team at 888-925-1994 or [email protected] with your full name and contact details so we can investigate this promptly. Sincerely, The DebtEaze Team
Recent changes to student loan repayment plans had me worried and frustrated. I spoke with Kayleigh and she was very understanding, patient, and effective. She was able to enroll me in a new plan that suits my budget, and walked me through the entire process. I started out on the call a little angry, and I told her that I was upset right from the start, and she didn't let that get to her (I don't think I could have been as nice as her if the roles were reversed). It's a tough job what these people do, because, come on, who looks forward to settinng up payment plans for their student loans? But after speaking with Kayleigh, I'm confident I know the path forward, and if I do have questions, she (and DebtEaze in general) is just a phone call away.
Hi Jon, Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to help with your student loan repayment goals and that you’ve had a positive experience with DebtEaze. Your feedback means a lot to us—it helps us continue improving the support we provide every day. If you ever need further assistance or have suggestions for how we can make things even better, please don’t hesitate to reach out. We’re always happy to help! Best wishes, The DebtEaze Team
This company is a scam, charging to do something that I had already done. I had to go in and change my information and cancel the card I had on file with them. DO NOT ENTERTAIN THEM!!!
Thank you for sharing your feedback, Wanda. We take every review seriously and want to address this directly. Our records show that you enrolled with DebtEaze on October 28, 2025, and signed a Client Agreement authorizing us to prepare and submit your federal student loan applications on your behalf. We are pleased to confirm that your Income-Based Repayment (IBR) plan was successfully approved by Aidvantage, an official U.S. Department of Education servicer, with a $0.00 monthly payment beginning November 28, 2025. Your signed enrollment package and official DOE approval letter are on file. We are sorry to hear you feel this way, and we sincerely want to help resolve any confusion about the services provided. Please reach out to us directly at 888-925-1994 or [email protected] so we can walk you through your account in detail.
67 reviews matching