Good service!
Reply from Deel2026-07-09
Thank you for your glowing review! We're thrilled to hear that you loved using Deel. We're constantly working to improve our service and hope to exceed your expectations in the future.
About Deel
Data updated- Website
- deel.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 184 reviews
- Replies to negative
- 100% (25/25)
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About this business
Building a global team is one of the most exciting things a company can do. It's also one of the most complex. Compliance risks, disconnected systems, unreliable vendors, and manual processes slow teams down when they should be scaling up. Deel was built to change that.Trusted by 40,000+ customers and supporting 1.5 million workers across 150+ countries, Deel is the only global-first people platform that lets companies hire, manage, pay, and develop talent worldwide — compliantly, efficiently, and without borders.What sets Deel apart is what's under the hood. Unlike other platforms that rely on third-party payroll processors or in-country vendors, Deel owns its infrastructure. That means 55+ live native payroll engines, 250 legal entities, and 2,000+ in-house experts across payroll, legal, compliance, immigration, and HR — all accountable to you.Here's what Deel covers:Deel Hire — Hire full-time employees via EOR in 130+ countries or bring on contractors across 200+ jurisdictions, fully compliant from day oneDeel Payroll — Run multi-country payroll with local tax handling, self-serve controls, and real-time reportingDeel HR — Centralize your entire workforce in one HRIS with tools for performance, compensation, and workforce planningDeel Mobility — Relocate workers and manage visas with in-house immigration expertsDeel IT — Provision, manage, and secure devices across 130+ countriesAnd AI isn't just a chatbot here. Deel AI works inside real workflows — helping teams approve hiring decisions, run payroll, assess visa eligibility, and get compliance alerts before issues arise.From onboarding to offboarding, Deel puts your team first — fast support, local expertise, and a consistent experience every time.Global work is complex. We make it simple.
Written by the business, not verified by us.Is Deel legit?
Deel (deel.com) has a 4.4 out of 5 rating on OK.one, based on 184 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally user-friendly interface, noting that the onboarding process, contract management, and invoice handling are completely seamless, fast, and remarkably efficient. People also appreciate the professional staff, timely updates, and multiple withdrawal methods that make accessing their earned money very easy and convenient. However, some people mentioned experiencing frustrating delays with initial withdrawals or encountering persistent issues regarding payroll errors and unclear billing corrections. Consumers also noted significant difficulties reaching human support agents and dealing with automated chat responses when trying to resolve urgent account problems.
Auto-generated from all reviews of this business. For reference only.What people say
Easy to use
Easy to use, kinda dislike it when there are so many different 2fa. wish everything could just consolidate into one simple app
Reply from Deel2026-07-08
Hi Ben, Thank you for your glowing review! We’re thrilled you enjoyed using Deel. We’re constantly working to improve our service and hope to exceed your expectations in the future. ^_^
Its easy and User friendly
Its easy and User friendly, It explains the step by step instructions very well
Reply from Deel2026-07-08
Thank you for sharing this, Mark! We're delighted to hear your experience with Deel has been smooth so far. We're committed to keeping it that way. Reach out anytime if you need support!
The worst company and customer…
The worst company and customer service i've interacted in my life. Borderline scammers. 1. Scam on EOR hiring, hidden fees, constant bugs, support even if answering trying to gaslight customer 2. Not retiring deposit. 3. Scaming on currency exchange 4. Unclear fees 5. Customer service doesn't exist I think this company should not exist . If you're CEO hiring EOR in Europe, do not use Deel
Reply from Deel2026-07-08
Hi Vitali, we're sorry to hear about your experience. We take these concerns seriously, and our team is looking into them. We have reached out to you directly.
I've had a great experience using Deel
I've had a great experience using Deel. The platform is easy to navigate, payments are processed on time, and the onboarding process was smooth and efficient. Managing contracts, invoices, and payment details is straightforward, which saves me a lot of time.
Reply from Deel2026-07-07
We're so glad to hear that you had a positive experience with Deel. Thank you for your kind words and for choosing us. We look forward to helping you in the future!
A great platform for creating contracts…
A great platform for creating contracts between client and contractor, having a multiple ways of payment withdraws. Also a I very much like the Deel card facility.
Reply from Deel2026-07-07
Hi Ali, Thank you for taking the time to leave a review! We’re delighted you enjoy using Deel. Your feedback means a lot to us. Best regards, Deel Team
Extremely disappointing experience with…
Extremely disappointing experience with salary withdrawals. I never expected that the hardest part of getting paid would be accessing my own salary. I work for a legitimate company, my Deel account is fully verified, and my employment is completely legitimate. Despite this, I have experienced repeated compliance reviews that have delayed my salary withdrawals multiple times. The first delayed withdrawal took three days to complete because it remained under compliance review over the weekend. During that time, I repeatedly contacted support and received the same generic responses: “Your account is in good standing. Please wait one business day.” After my withdrawal was eventually approved, I was told the issue was related to VPN usage. I followed every instruction provided by the support team: I logged in from a different device and initiated my next withdrawal without using any VPN. Unfortunately, exactly the same thing happened again. Now, for the third consecutive withdrawal, my salary has once again been placed under compliance review. As I am writing this review, I still have not received my latest salary payment. The support team continues to respond with polite but generic messages such as “We’re sorry for the inconvenience” and “Please wait one business day,” without providing any meaningful explanation for why this keeps happening or what is being done to prevent it. At this point, it is no longer an isolated incident—it has become a recurring problem. The most frustrating part is not the review itself—it’s the uncertainty. I cannot reliably access my own legally earned salary, which has forced me to postpone important payments and repeatedly change my financial plans. I have kept screenshots of the entire conversation and every withdrawal status. Based on my experience, I cannot recommend Deel to anyone who depends on receiving their salary on time. I sincerely hope Deel improves its compliance process so that verified users are not subjected to repeated delays without a clear explanation.
Reply from Deel2026-07-07
Hello Eugene, Thanks for your review. We're deeply sorry for the repeated disruptions to your withdrawals. Our Compliance Team is actively investigating this and will provide you with a direct update shortly. Please bear with us.
always supportive
always supportive, ready to help with any account queries. Thanks!
Reply from Deel2026-07-07
Hey Anuradha, We're glad to hear you have had a positive experience with Deel. We're committed to providing excellent service and appreciate your feedback.
Payroll system and Customer service
I have recently experienced the Customer service at Deel. And it was a very unpleasant experience which is still not resolved. The support member uses very generic answer, it would be an AI agent ( is it ? ) it will make no differences. They don't listen to requests about issue I was experiencing and essentially I had to do all the troubleshooting on their behalf for an issue on their back-end platform. Ticket has been closed even if the issue wasn't resolved. And what's most scary is the payroll system is mixing up data producing wrong payroll document. I don't know if I can trust such company.
Reply from Deel2026-07-06
Hi Emma, We’re sorry for any inconvenience you’ve faced. To better understand your experience and work toward a resolution, please schedule a call here: https://deel.cal.com/customer-support/support-reviews-and-complaints We’ll review your support history beforehand and ensure your concerns are addressed promptly. Regards, Deel.
Manizha ShohnazarFrance · 1 review · Experienced 2026-07-06 ·
Great customer support
Great customer support. Had a problem with delivery, it was fast resolved. Thanks to the team.
Reply from Deel2026-07-06
Hi Manizha, thank you for sharing your positive experience with our support team. We are thrilled to hear that you received prompt responses and were satisfied with the service provided. We appreciate your feedback and look forward to continuing to provide you with excellent support.
So far so good
So far so good, actively shows transactions taking place and shows timely alerts for payments in progress. Withdrawing is also straight forward with support for multiple regions. User interface is also quite robust and easy to follow
Reply from Deel2026-07-05
Hello Brian, Thank you for your kind words and for taking the time to leave your feedback. We're committed to providing excellent services and appreciate your feedback. Best, Deel.
My experience was really great
My experience was really great. I explained the problem i had and they continuously followed up and they helped me now the problem has been solved. I am very happy and deeply gratefull for the deel support.
Reply from Deel2026-07-04
Hello, Thank you for your positive review, we're thrilled to hear about your experience with Deel! Best, Deel Team
I had my first payment through Deel…
I had my first payment through Deel after completing a project with my client, and the experience exceeded my expectations. The payment process was incredibly smooth from start to finish. I received an email notification that the payment had been settled, and although Deel estimated that the withdrawal to my Thai bank account could take up to four business days, the funds actually arrived in less than four minutes. That was a very pleasant surprise. The platform was easy to navigate, the withdrawal process was straightforward, and I appreciated the clear status updates and email notifications throughout the process. Everything worked exactly as expected, and the payment reached my bank account much faster than anticipated. Based on my first experience, Deel has proven to be a reliable and efficient platform for receiving international payments. I look forward to continuing to use it for future projects.
Reply from Deel2026-07-04
Hello Bryan! We loved to see your glowing review of us here on Trustpilot. Knowing that you are having a smooth experience with intuitive navigation and performing withdrawals seamlessly, it's amazing to learn! Thank you for your review of Deel. Do not hesitate to reach out to our 24/7 support if you need help in the future.
Great and fast
Reply from Deel2026-07-02
We're so glad to hear that you had a positive experience with Deel. Thank you for your kind words and for choosing us. We look forward to helping you in the future!
Perfect support team and the best there…
Perfect support team and the best there is in the online ecosystem.
Reply from Deel2026-07-03
Hi Hatem, Thank you for sharing your positive experience with our support team. We’re delighted that you received prompt responses and were satisfied with the service provided. We appreciate your feedback and look forward to continuing to provide excellent support. ^_^
Amazing app with good UX
This is an amazing app that offers a truly exceptional user experience. Navigating through its clean, intuitive interface is smooth and effortless. Every feature functions perfectly, making it both reliable and highly efficient. It completely exceeded my expectations, and I am totally satisfied. I highly recommend it to everyone!
Reply from Deel2026-07-03
Hi Ashiq, Thank you for taking the time to leave a review! We’re delighted you enjoyed using Deel. Your feedback means a lot to us.
Funds blocked for days
Funds blocked for days, zero transparency – Deel, this is ridiculous I’m a contractor using Deel and right now I’m honestly furious with how this platform handles people’s money. My account was suddenly thrown into “under review” by the Compliance team, with no clear explanation, and as a result I’ve been completely blocked from withdrawing my own funds for several days. Support keeps repeating the same script: that reviews “usually take no longer than one business day” and that the Compliance Operations team is “handling my case” and will contact me when they’re done. In reality, nothing happens. No email, no notification, no specific reason, no request for documents – just my money frozen and a generic excuse. My Deel account is linked to the email address I’m writing from, I’ve checked inbox and spam multiple times, and there is absolutely nothing from Deel. On top of that, the support experience is frankly laughable. Deel advertises fast live chat help, but in practice I get answers only once every few hours, as if my case was completely irrelevant. Any serious platform claiming near real‑time chat support should be replying within minutes, not leaving customers hanging for half a day for each message, especially when their funds are already blocked by an internal review. If you market yourself as a global payroll and compliance platform, but your idea of “compliance” is silently locking a contractor’s funds for days without telling them what is going on, then something is seriously wrong. This doesn’t feel like responsible risk management, it feels like my earnings are stuck in a black box process that I have zero visibility or control over. What makes this even more infuriating is the total lack of ownership from support. I’m told they “can’t see” what Compliance is doing and “can’t expedite” anything, as if that somehow makes it acceptable that I cannot access the money I’ve already earned and that my account features are limited for an indefinite amount of time. There’s no realistic ETA, no explanation of what’s being reviewed, and no clear path to resolution – only a promise that someone might contact me someday. Until Deel fixes this and starts communicating honestly and transparently during compliance reviews, I wouldn’t recommend this platform to any freelancer or contractor who actually needs reliable access to their money Case 7041672
Reply from Deel2026-07-02
Dear Bartosz, Thank you for sharing your concerns. We apologize for any disappointment caused. Your feedback guides our improvements, and we’re actively addressing the issues raised. Could we schedule a call to gather more insights and ensure a better experience in the future? https://deel.cal.com/customer-support/support-reviews-and-complaints Thank you for helping us enhance Deel services. Best, Deel.
Deel is fantastic
Deel is fantastic. I have never had problems receiving my payments once they are approved. Also, I was able to get a reward from Deel and even they offer the ability to get paid in advance. Thanks, Deel!
Reply from Deel2026-07-02
Hi Erick, Thank you so much for your wonderful 5-star review! We’re delighted to hear that Deel has consistently provided you with a reliable payment experience. Your feedback means a lot to us, and we’re grateful to have you as part of the Deel community. If you ever need assistance, we’re always here to help. Best regards, Deel Team
Fernando CastilloSpain · 7 reviews · Experienced 2026-06-29 ·
Follow-up on Unresolved Deel Balance Issue
Hi Deel Customer Support, I’m following up on my previous support ticket regarding the funds that were deducted when they were returned to my Deel balance. I was told that the Payments Team would respond via email within one business day, but I have not received any reply yet. Please provide an update on the status of this issue and confirm when I can expect it to be resolved. This matter is important to me, and I would appreciate your prompt assistance. Kind regards, Fernando ACCEPTABLE RESOLUTION, thanks to Mohid K
Reply from Deel2026-07-02
Hi Fernando, we’re sorry to hear about your experience and appreciate you bringing this to our attention. Our team has reached out to you directly via email with an update on your case and to continue assisting you. Please check your inbox, and we’ll continue working with you there to address your concerns. Best, Deel Team
Weeks have gone by with now two…
Weeks have gone by with now two outstanding paychecks they are holding with two mistakes and only one call back to assure me things were being taken care of but that was days ago. One call from a live agent in over two weeks of my account being locked. Hardship financially and super stressful. No contact from them but AI sounding robotic emails to tell me they are working on it. Its been weeks now and another paycheck has come in for approval and I can't get that one either!
Reply from Deel2026-07-01
Hi Ruby! We sincerely apologize for this experience. Your account access and outstanding payments are being urgently escalated for immediate resolution. We're deeply sorry for the hardship caused and will be in touch directly. - Deel Team