Building a global team is one of the most exciting things a company can do. It's also one of the most complex. Compliance risks, disconnected systems, unreliable vendors, and manual processes slow teams down when they should be scaling up. Deel was built to change that.Trusted by 40,000+ customers and supporting 1.5 million workers across 150+ countries, Deel is the only global-first people platform that lets companies hire, manage, pay, and develop talent worldwide — compliantly, efficiently, and without borders.What sets Deel apart is what's under the hood. Unlike other platforms that rely on third-party payroll processors or in-country vendors, Deel owns its infrastructure. That means 55+ live native payroll engines, 250 legal entities, and 2,000+ in-house experts across payroll, legal, compliance, immigration, and HR — all accountable to you.Here's what Deel covers:Deel Hire — Hire full-time employees via EOR in 130+ countries or bring on contractors across 200+ jurisdictions, fully compliant from day oneDeel Payroll — Run multi-country payroll with local tax handling, self-serve controls, and real-time reportingDeel HR — Centralize your entire workforce in one HRIS with tools for performance, compensation, and workforce planningDeel Mobility — Relocate workers and manage visas with in-house immigration expertsDeel IT — Provision, manage, and secure devices across 130+ countriesAnd AI isn't just a chatbot here. Deel AI works inside real workflows — helping teams approve hiring decisions, run payroll, assess visa eligibility, and get compliance alerts before issues arise.From onboarding to offboarding, Deel puts your team first — fast support, local expertise, and a consistent experience every time.Global work is complex. We make it simple.
Written by the business, not verified by us.
Is Deel legit?
Deel (deel.com) has a 4.4 out of 5 rating on OK.one, based on 184 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally user-friendly interface, noting that the onboarding process, contract management, and invoice handling are completely seamless, fast, and remarkably efficient. People also appreciate the professional staff, timely updates, and multiple withdrawal methods that make accessing their earned money very easy and convenient.
However, some people mentioned experiencing frustrating delays with initial withdrawals or encountering persistent issues regarding payroll errors and unclear billing corrections. Consumers also noted significant difficulties reaching human support agents and dealing with automated chat responses when trying to resolve urgent account problems.
Auto-generated from all reviews of this business. For reference only.
What people say
Max DoyleAustralia · 1 review · Experienced 2026-07-16 ·
★★★★★
Ineffective support and internal errors have left our employees unpaid for weeks
We use Deel to pay our staff in Australia, and our recent experience has been deeply frustrating.
The delay. We spent several weeks trying to rehire a staff member. Each time we asked the support team for help, we were told the issue sat with the legal team. After a four-week wait, legal finally confirmed everything was fine and we could proceed. During that entire period, our employee was off the system and not being paid.
The internal error. Once the rehire was approved, we hit an apparent internal error that made it impossible to actually rehire the staff member. I've been back to support multiple times and received conflicting advice each time. I'm told I need to sign contracts that then can't be located, signed, reviewed, or approved — so I go around in circles.
The support experience. Every time I report that I'm still unable to rehire the employee and approve the quote, I'm simply told the issue has been fixed and thanked for my time. But when I log in, nothing has changed. Nothing has actually been resolved. The support system does not fix problems; it just closes tickets.
The bottom line. Meanwhile, we have employees who are not being properly, legally employed or pai, every day, for weeks on end. This is a serious failure for a payroll platform, and I struggle to understand how a business can operate this way.
Reply from Deel2026-07-17
Hi Max,
We truly appreciate your review on Trustpilot as we strive for excellence.
We want to improve your experience and make it exceptional.
Your opinion matters a lot to us, and we'd love the opportunity to address any concerns you might have.
Please feel free to schedule a 15-minute call with one of our experts at https://deel.cal.com/customer-support/support-reviews-and-complaints
We're here to listen and ensure your experience is nothing short of perfect!
Best,
Deel
Verified over and over, yet every salary withdrawal turns into a stressful investigation
I've never had this kind of experience with any financial platform before.
I work for a legitimate employer, my account has been verified, and every dollar I receive is legal income. Still, almost every time I try to withdraw my salary, the payment gets frozen for another compliance review.
What frustrates me the most is that the verification process never seems to end.
First, they wanted a selfie with my passport and a handwritten paper showing the current date. I did it.
Then they instructed me to go buy something and send them the receipt. They even suggested using a newspaper. A newspaper? Who even buys newspapers anymore? Where can if find it??? I still went to a store, bought something I didn't need, and sent them the receipt.
Then they wanted another selfie, this time holding the receipt.
They requested my bank statement.
I have already proven my identity multiple times. Every login is protected by 2fa through both my email and my Deel account. So why am I constantly being asked to prove that I'm me again and again?
The support team is polite, but that's where the positives end. The responses are always the same, with no real explanation of why my withdrawals keep getting flagged or what can be done to stop this from happening in the future.
The worst part isn't even the delay itself , it's the feeling that every payday comes with the risk of another investigation. Instead of simply receiving the money I've already earned, I'm left wondering what document they'll ask for next.
There is already enough stress in everyday life. I don't understand why accessing my own salary has to become a monthly source of anxiety.
I've cooperated with every request, submitted every document they asked for, passed every identity check, and still nothing changes.
If you depend on receiving your salary on time, think carefully before choosing Deel. My experience has been repeated delays, repeated identity checks, and no confidence that my next withdrawal will be any different.
Yesterday was payday, yet once again I don't have access to my own salary because Deel has delayed the withdrawal yet again.
Reply from Deel2026-07-15
Dear Roman,
Thank you for sharing your concerns. We apologize for any disappointment caused. Your feedback guides our improvements, and we’re actively addressing the issues raised.
To better understand your experience and work toward a resolution, please schedule a call here: https://deel.cal.com/customer-support/support-reviews-and-complaints
Thank you for helping us enhance Deel services.
Best regards,
Deel Team
Andrew ShouksmithPoland · 1 review · Experienced 2026-07-15 ·
★★★★★
Looks great and simple to use
The website is very simple to use and in case of any queries, the AI assistant provides rapid, informative answers. There is a task list which updates automatically informing you of what needs to be done in order to complete setting up your profile. The website even guides you through filling out any tax forms, simplifying the whole process.
Reply from Deel2026-07-15
Hello,
Thank you for your positive review, we're happy to hear about the great experience you've been having!
Best,
Deel Team
My onboarding experience with Deel has Smooth and Easy Onboarding Experience
My onboarding experience with Deel has been smooth and professional so far. The platform is easy to use, and the instructions were clear throughout the process. The verification and account setup were straightforward, and I'm excited to start working through Deel. I hope my experience continues to be as positive in the future.
Reply from Deel2026-07-14
Thank you for taking the time to leave a review! We’re delighted you enjoyed using Deel. Your feedback means a lot to us.
One of the best platforms so far, smooth e-signature, e-contracts, frictionless workflow.
Top tier user experience.
Reply from Deel2026-07-14
Hi Sari,
Thank you for your positive review! We're thrilled you had a great experience with Deel. Your feedback is invaluable, and we look forward to assisting you again soon.
Hey Shirley,
Thank you for your positive review! We're thrilled you had a great experience with Deel. Your feedback is invaluable, and we look forward to assisting you again soon.
I rarely leave negative reviews, but my experience with Deel has been extremely disappointing.
I reported an issue over a month ago regarding a missing bank transfer, and despite countless follow-ups, there is still no resolution. Every interaction ends the same way: generic copy-paste responses, no ownership of the issue, and absolutely no definitive timeline for resolution.
What's even more frustrating is that support tickets are routinely closed without actually resolving the problem. Instead of investigating the issue properly or providing meaningful updates, they simply send a standard reply and mark the ticket as solved. This creates the illusion of support while leaving customers completely stranded.
When you're dealing with people's money, this level of customer service is unacceptable. Professional companies communicate clearly, provide realistic timelines, and take responsibility. Deel has done none of those things in my case.
If you're considering using Deel, be aware that if something goes wrong, you may find yourself waiting for weeks with no answers, no accountability, and no resolution.
Extremely disappointing experience. I expected far better from a company operating in the global payments space
Reply from Deel2026-07-14
Hi Zeeshan,
We’re sorry for any inconvenience you’ve faced. To better understand your experience and work toward a resolution, please schedule a call here: https://deel.cal.com/customer-support/support-reviews-and-complaints
We’ll review your support history beforehand and ensure your concerns are addressed promptly.
Best,
Deel Team
Very nice platform. Simple to use and understand. Efficient streamlined processes.
Reply from Deel2026-07-14
Hey Luka,
Thank you for taking the time to leave a positive review!
We're delighted to hear that you enjoyed using Deel.
Your feedback means a lot to us!
Best,
Deel Team!
Hey Ngochorai,
Thank you for taking the time to leave a positive review!
We're delighted to hear that you enjoyed using Deel.
Your feedback means a lot to us!
Best,
Deel Team!
Fast, reliable and consistent throughout the years.
Reply from Deel2026-07-13
We're so glad to hear that you had a positive experience with Deel. Thank you for your kind words and for choosing us. We look forward to helping you in the future!
For the first few days, I thought it was heavy and bad. But later everything opened up. Boom! I love you Deel.
Reply from Deel2026-07-12
We're so glad to hear that you had a positive experience with Deel. Thank you for your kind words and for choosing us. We look forward to helping you in the future!
Its great to use Deel with sense of privacy and security. One great thing I appreciate is customer support is very responsive. Also, allowing contractors to receive funds in advance, which gives a sense of peace of being able to use money before payment cycle when in Need.
I would highly recommend this platform. Thanks!
Reply from Deel2026-07-11
Hi Om,
Thank you for taking the time to share your feedback! We appreciate your review and want to get even better. What can we do to reach an ideal score?
Please schedule a quick call here: https://deel.cal.com/customer-support/support-reviews-and-complaints
We’d love to turn your great experience into a perfect one by addressing any concerns you might have. ^_^
Deel is one of the best financial service provider . i would continue use it and will recommended it for others
Reply from Deel2026-07-12
We're so glad to hear that you had a positive experience with Deel. Thank you for your kind words and for choosing us. We look forward to helping you in the future!
Two bad experiences with Deel in different countries. I also find the online platform to be buggy and "Form Saves Automatically" is always a lie, so you get to have the pleasure of filling them in multiple times. The "Get in Touch" calendar often doesnt have any availability for weeks or just points to a 404 error when trying to get in touch with a human over something else than their buggy chat platform.
Reply from Deel2026-07-10
Hi there,
We’re sorry to hear you experienced some issues and apologize for any inconvenience. Unfortunately, we couldn’t find your account to assist directly, but we’d love to help.
Please schedule a call with us here: https://deel.cal.com/customer-support/support-reviews-and-complaints
We’re committed to improving your experience and look forward to connecting with you soon.
