Poor communication
My order status has been list as “Shipped” for days but I have not been provided a tracking number. Poor communication.
About Defender Industries
Data updated- Website
- defender.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 0% (0/9)
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Is Defender Industries legit?
Defender Industries (defender.com) has a 4.3 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Sports and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has not yet replied to negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
the selection of parts is very good
the selection of parts is very good. the website works well. but you charge too much for shipping and as commercial/professional account you do not offer much discount. A bigger discount and lower shipping costs would get me to order a lot more.
Easily identified part and ordering…
Easily identified part and ordering process.
Trouble ordering on website
I had trouble submitting my order, the site was slow to update and move through the sections and into the checkout. It took me 3 times and being on a strong Wifi before it went through. The site was very slow and felt like my browser hung up a few times
PERFECT in every way
PERFECT in every way: pricing, speed of packing, shipping, communication. Many sites say "free shipping" but then load me with an exorbitant shipping fee at the end of the process because "oh, but that's only for the 48 contiguous states. Hawaii not included". This should be put clearly in the upper corner of page 1 of the site. Defender said "free shipping over $ 99 dollars" and that is what I got. Not the sneaky add-on. Mahalo again Defender
I had to cancel my order because of…
I had to cancel my order because of some weird debit card thing they tried to pull. Placed my order and then got an email wanting to hit my card for 3 dollars before they would place the order. Concerned me about the security of this transaction and I can only hope nothing nefarious happens now that they have my card info.
The sales staff was wonderful
The sales staff was wonderful, especially thr Rigging Guy
Always been pleased with Defender’s…
Always been pleased with Defender’s service and selection of products.
I have been a customer since they were…
I have been a customer since they were in New Rochelle. Prices and inventory is hard to beat,,. When I unfortunately have to go to other stores I always have to ask them to match Defenders, they never beat it. I always get my order next day if I order before 4!!! I do miss their warehouse sales though
People pick up the phone when you call…
People pick up the phone when you call prices are good shipping is free selection is big stock is upto date.
Get your act together.
I placed my order and everything went fine. I just received a message that my selected mailing method was incompatible with my P.O. Box shipping address. Why did you not realize that at the beginning?
Descriptions are thorough
Descriptions are thorough. Stock is available. Delivery is as prompt as always.
Package delivered next day
Great price fast shipping
Easy to order and prompt shipping.
The products are good but I don’t like…
The products are good but I don’t like the fact that you have to spend $99 in order to get free shipping.
Gracious competency
While it may be difficult to comprehend and impossible to explain, I had a feeling I was dealing with a gracious and competent group while researching and placing my order. In any event, the proper product arrived promptly in good order. Once I get it on my front door, it will be good for another 25 years.
Not the first time I purchase with…
Not the first time I purchase with Defender … I have had a very good experience in the past so I will continue to be your costumer …