delivery.com (delivery.com) has a 4.0 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Restaurants & Bars and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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John美国 · 1 review · Experienced 2026-06-23 ·
★★★★★
Poor Customer Service, Allows Fraud
The company is being very difficult about refunding fraudulent charges made by someone who hacked my account. They called the person who made the charges to verify if the charges are legitimate instead of contacting me. The number they called has never been associated with my account. How can they not see that considering they have previously texted me many times and have even called me? I emailed them from the email address associated with the account but they would rather take the word of some person who is not me. I can easily prove I’m the account holder but it’s not good enough.
This woman is incredible she provides a service that feels like a friend !
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Barbara Lougher英国 · 25 reviews · Experienced 2026-05-27 ·
★★★★★
Good all round service
Adrian and Jordan delivered several heavy parcels during really hot weather. They phoned ahead. They were on time. They were very polite and helpful. Good service all round.
Deliveroo used to have a great customer service
You could speak to someone with your problem
They then went to chat online who you cant get help
I used to spend £150 1a week
Now its les thzn 20 a week
I moved to just eat
Shame deliveroo
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Robert Wilson英国 · 4 reviews · Experienced 2026-04-10 ·
★★★★★
Furniture delivery
James and Tony were the 2 man team who delivered my garden furniture arrived on time, rang me 30 minutes before to let me know approx time and put the furniture where I asked very polite and friendly crew could not fault them at all
I was in the hospital when my mattress was delivered. My daughter was there to give them instructions. She said the deliver persons acted in an exceptionally helpful way.
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Ruud 荷兰 · 13 reviews · Experienced 2026-01-02 ·
★★★★★
Does not deliver what they promise
On the Velivery website it says: 'Delivery time Belgium 2-3 working days'. 10 days later the delivery was made; unfortunately this was our first vacation day so we were not at home. The package was dumped in front of the door, where it stood for 2 weeks until we returned. All products had to be discarded. I contacted Customer Service and all I got (after sending reminders) were unhelpful and unfriendly responses. I asked to change the delivery times on their website to provide customer with an honest expectation, but no response to that as well. No more Velivery for me.
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customerSI · 6 reviews · Experienced 2026-01-13 ·
★★★★★
They kept us updated when they would be…
They kept us updated when they would be arriving. To be able to change the day of the delivery was a bonus
The two men Nathan and Andy both carried the bed upstairs without any hesitation too they were only too pleased to help.
Also they phoned 15mins before to tell us they were be arriving.
Great service
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David Smith英国 · 1 review · Experienced 2025-12-11 ·
★★★★★
Excellent Service
Decent delivery staff polite and curtious on time and presented a positive face for the company.
Hamza and Sucha Thanks Dave Smith
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Kat美国 · 1 review · Experienced 2025-12-09 ·
★★★★★
First and last with Delivery.com
This was my first experience with Delivery.com and it will definitely be my last. I placed an order as I have been under the weather and needed to eat to take medication, when I placed order it said food would be delivered in 45-60 minutes. 63 minutes later the order had not even been processed at restaurant. When I called Delicery.com, they kept me on the phone for 35 minutes and proceeded to tell me the food would now be delivered in 30 minutes. I said no thank you, refund my money and cancel the order since you didn't deliver the committed time the order was made under. They refused. They wanted to give me "points" to use in the future opposed to refunding my money and I saps no I'm never coming back, this is insane! Asked to soak to the manager, Gary, and that was a bigger joke with Gary telling me I need to give the driver specific instructions on refusing the delivery once it gets to my house. I said not my job again this is insane they work for you, not me. Gary still refused to manage the situation. I will NEVER use delivery.com again. Horrible horrible service, inability to meet commitment and expects customers to just accept. This is unacceptable.
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Carol Churchill英国 · 9 reviews · Experienced 2025-12-04 ·
★★★★★
They changed the day easily for me
They changed the day easily for me. They gave a 2 hour window of delivery the rang 30 mins before hand ,
They were helpful and put the large parcel exactly where l asked , couldn’t fault them
Our awning arrived quickly and was carried into our garage willingly by our dx 2 man delivery Josh and Steph. Well done.
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B R美国 · 1 review · Experienced 2025-11-22 ·
★★★★★
The customer comes first!
Delivery.com has completely won me over. Any time there’s been an issue with an order, their customer service has been fast, polite, and actually helpful — which is more than I can say from my experience with Uber Eats and other delivery platforms.
Instead of getting bounced around or ignored, I get real support from people who clearly care about fixing the problem. They respond quickly, take ownership, and offer fair solutions like refunds or credits without making me jump through hoops or repeat myself ten times.
With Uber Eats and similar apps, I often feel like I’m dealing with automated replies and scripted answers. With Delivery.com, it feels like a real team is behind the scenes making sure things are right. Because of that, I now default to Delivery.com first and only use the other apps as a last resort.
If you care about good customer service and not wasting your time back and forth with an AI chatbot getting generic responses then Delivery.com is absolutely the better choice.
-Dylan
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John Ridley英国 · 3 reviews · Experienced 2025-11-13 ·
★★★★★
DX 2man delivery
DX 2man delivery. Excelent service. On time. Very helpful & polite(carried radiators upstairs for me!). Well done Hamza & Rajan!
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Duncan 英国 · 36 reviews · Experienced 2025-11-11 ·
★★★★★
Helpful and friendly
The helpful, friendly team brought the items right up to the door. Plenty of updates on delivery time which was really helpful.
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John Norman英国 · 3 reviews · Experienced 2025-11-03 ·
★★★★★
Very pleased with service
Very pleased with delivery and the time I was told it would be delivered and it was excellent service by Adrian and Jordan who delivered they very helpful and courteous.
40 Minutes Later, sorry your delivery has to be canceled and redone.
I ordered at 10:04 PM. Delivery time stated 11:03PM. At 14:48pm, I received a call from Delivery.vom saying papa John's order had to canceled and reorder from another location. I explained i added address and ordered from restaurant in my zip code. The fact it took them 40min to call lets me know they aren't official for food delivery.
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Colin Challoner英国 · 2 reviews · Experienced 2025-09-25 ·
★★★★★
Xander & Logan.
Xander & Logan delivered on time and located my very heavy parcel delivery upstairs in my home for me. Very pleasant and helpful guys.
Thank you.
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Kay Graves英国 · 5 reviews · Experienced 2025-09-11 ·
★★★★★
We had a delivery today by DX
We had a delivery today by DX, and it was on time, direct to our front door. The 2 man team of Andy and Luke were very polite and helpful. Very professional job
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Abhi Sync印度 · 1 review · Experienced 2025-09-01 ·
★★★★★
Delayed delivery and cheated
Pathetic delivery service. They delayed my delivery and spoil the item, and did not return the money.
