DFW Security® (dfwsecurity.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
The technician was professional, extremely knowledgeable & prompt. He was respectful of our home wearing shoe covers. He diagnose the problems repair and explained everything.
Perfect! Thanks Major!
I recently used DFW Security for both an installation and repair service, and I couldn’t be more pleased. The technician arrived right on time, communicated clearly throughout the entire process, and was professional from start to finish. The work was completed efficiently, everything was explained well, and the quality of service exceeded my expectations. It’s hard to find companies these days with this level of customer service and reliability. I would highly recommend DFW Security to anyone needing security system installation or repair services.
Thank you so much for taking the time to write a review! We appreciate your business.
Great Service
Thanks Rajesh!
Thanks James!
Just switched from Alert 360 to DFW for security and cameras. Pay half of what I was paying before and was able to use most of my equipment and I upgraded a few things. David did a great job getting me set up and ensuring a seamless experience. He was patient and detail oriented making sure all my sensors were online with my new system. Very happy with my new system. Quality of video and the upgraded app are great!
We're so happy to have you on board!
The the gentleman that came was so nice and he answered all of my questions thank you. I think it is a great company. I’m appreciate it.
Thank you Cynthia!
Service person was very friendly and corrected the issue promptly. He listened and responded to all my questions. Also troubleshot the system while he was here.
Very good. Thanks Ray!
The installer was very thorough and knowledgeable. I was very impressed on the time spent to confirm all the equipment was functional and then to show me how to use the system.
Wonderful! Thanks Marilee!
Alarm still isn't working right and keeps going off!!!!
We are so sorry to hear this! Will get a technician out there asap to get it figured out.
I had to leave the house for an appt in Dallas, so my husband was home while Herman worked on our system. Bill told me that evening that Herman was very efficient and patient, explained his work, and checked everything carefully. He solved the problem of two doors that we continually were forced to bypass by installing larger sensors. He made certain that our system was checked thoroughly and installed a new carbon monoxide monitor. We are very pleased. We think our system is truly working correctly for the first time.
We're happy German took good care of you, but are sorry anything was wrong to begin with! We want everything to work perfectly all the time!
We're sorry for the worry, but glad it's all good now!
Great installation. Very thorough when explaining things to me & very friendly & professional & respected my house when there. I would 100% recommend DFW Security to anyone I know!! Great customer service from the time I asked for a quote request online, to the time for installation. In all aspects, wonderful employees!! I feel super safe in my house & the system is so user friendly, that it makes it even better!
We're so happy to hear this - it's exactly what we're aiming for! Thanks Krystal!
DFW Security has always been responsive to my needs and requests. Their service person performed the requested work quickly and effectively.
Thanks Benjamin!
Technician was very efficient and explained everything very well
Great! Thanks Jim!
Our tech is very patient. He works to find our issues and is very helpful to resolve with little to no expense. Great customer service.
Wonderful! Thanks!
They charged me more than 2k usd without giving me a proposal before and they did not finish the work I requested
Hi Sergio, we are very sorry you aren’t happy, especially as it is our mission to exceed expectations on every encounter. We were not aware of any unfinished work—please call back so we can get this done for you ASAP. After reviewing the initial sales call, it seems you weren’t sure if you wanted cameras yet, so you elected to schedule only the security system. The technician onsite gave you a quote for all the cameras, which you paid and agreed to before installation. We work very hard to provide clear communication and transparency, and we’re very sorry you didn’t feel that in this case.
Your technicians are punctual and polite. they communicate well. They do a great job when they come back time and again. The issue I am having is the constant upkeep of the equipment: the doorbell needs charging every two weeks so far, the constant touchpoints in need of maintenance thus far I hope improves but the system seems to be a diva. I purchased this service but it is always needing attention and it's annoying. Maybe this is a learning curve for a doorbell monitor but yes this is constant and I don't like it.
I completely understand your frustration, Johnathan! We are frustrated too, as it is not normal to have these issues, especially back-to-back. We have replaced the troublesome sensors and adjusted the doorbell settings, so you should be all good now. We apologize for the inconvenience and are committed to your satisfaction.
Great! Thank you!
Our specialist was a life saver during a very stressful day due to outside forces. With out his knowledge it would have been worse!
I'm glad to hear we could help in your time of need. Here's to better days!
Best Home and Commercial Security Company in D/FW. You'll always get prompt and courteous service, and technicians that know their job well. They take good care my residence and business.
We appreciate your business...and your review. Thanks!
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