DFW Security® (dfwsecurity.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Every experience that I’ve had with DFW whether on the phone or in person has been a great experience. They came out recently and fixed the problem with my window sensor and while out they checked my cameras to ensure that they were working and other sensors. Highly recommended.
Thank you so much! This is exactly what we're aiming for!
The service tech was very professional, knowledgeable, and polite. He was able to answer all our questions and concerns. I was very pleased.
Wonderful! Thank you Twana!
Outstanding service the past 12 years. Particularly impressed with the hard work, perseverance and professionalism of Crystal and Bill during our recent system upgrade. Michael and Marco in sales and technical help are always great! Thank you.
Thank YOU! We are so grateful for your business all these years!
Yesterday, we didn't get the tech's name written down but he was most helpful in configuring some things for us. Today, Rick helped us with a second part of the configurations. Much appreciated BOTH DAYS!
Great! Thanks Andrea!
Well the system now arms in both Stay and Away modes. However what caused the system to not arm in those modes (the reason for the service call) was not found.
We're glad to hear it's working now, but sorry you didn't get an explanation for why it wasn't. Just remember to hold the buttons down and let us know if anything else comes up. We appreciate your business!
The technician went above and beyond. Very knowledgeable. Kept me updated throughout the service call.
Thanks Tommie! We're so happy to hear this!
Didnt removed old equipment as request and told would happen. Also was quoted incorrectly had to pay additional.
We are very sorry to hear this happened! We didn't realize you were unsatisfied and want to make this right. A manager will call you this morning to see how we can help.
the tech fixed what needs to be done and also checked the whole system
Started the project two years ago almost and it’s still not completed
Oh no! This does not sound right. Let me do some research and we will reach out later today.
Service Tech was able to address our concern in a professional and efficient manner.
Wonderful! Thanks Jake!
Lowered my bill, the person was very professional
Thanks Joyce! We love hearing stuff like this!
Phenomenal experience. Crystal knocked it out of the park with her professionalism and extensive knowledge. She went above and beyond to make sure our cameras were installed strategically and made sure our apps were all set. Couldn't recommend DFW Security enough. 10/10
Thank you for trusting us to secure your home. We appreciate you!
It’s too soon to give a definitive review because the system was just installed, regarding this process, the person that came to check the house for our security needs was very knowledgeable and suggested the system that will work for our house. One of the things I did not like is that they want me to sign a contract for 3 years, I was buying all the equipment and paying for the installation that was expensive even though I didn’t get all that they were suggesting. When you pay for all in advance you don’t need a long contract, they don’t have any risk, is not that they were offering me for free or a discounted price if I signed a long contract, initially they were reluctant to give me a contract for 1 year instead of the standard for 3 years, but we got an agreement and signed a 1 year. The installation process was painless and everything apparently is working and my wish is to never use it in e real emergency, but if we have to use it hopping that will work for that it was designed
Thank you for taking the time to write a review. We appreciate your feedback and will get it to the right people. Our goal is for you to be 100% satisfied now and for years to come, and we promise to always work hard toward that goal!
We have to cancel appointment at the time of installation, and they were understanding and rescheduled quickly. They have great customer service and I would highly recommend them.
Thank you! We appreciate you!
The technician was respectful and professional. When there was a delay, I received a phone call. Reasonable prices. Would highly recommend their services.
Thank you Brenda!
Great! Thanks Wesley!
The technician was very knowledgeable about why my system was not working well. The diagnostics were accurate. It was very impressive to have a specialist who knew how well the system is supposed to work.
Thanks for your review! Although we wish everything worked perfectly all the time, I'm glad our technician got you back up and running!
Our technician was SO helpful! He carefully explained what was wrong, what he would do, and helped us clean up some on-line items that we’d been unable to execute. He was so polite, efficient and informative! Thank you for such great service!
Thank you! This makes us so happy!
It was fine.
We are going for fantastic, amazing or exceptional, but we'll take fine too! Thanks Chad!
Two of my home security cameras were not working and also the doorbell camera. I won’t mention names but I have had two other company’s before DFW , the last one I even paid to get out early just couldn’t deal with crappy service and product. My cameras honestly didn’t work most of the time. I would have to sit on phone with tech as they are asking me to go all over my house or computer etc etc. anyways I have DFW of course now and they re-wired things that should have never been done in the first place. Everything has been great until I changed login in info on network. I called and RICK was amazing and very patient and knowledgeable. He had it fixed within the hour. Very happy with DFW
Thank you so much for taking the time to share your experience! Just what we're aiming for!
60 reviews matching