Products are superior shipping is easy…
Products are superior shipping is easy and a breeze.Thank you
About Diabetes Store
Data updated- Website
- diabetesstore.com
- Category
- Health & Medical
- Location
- United States · Coral Springs
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 86% (6/7)
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Is Diabetes Store legit?
Diabetes Store (diabetesstore.com) has a 4.6 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 88% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
Great selection
Great selection, low prices, fast shipping.
fast shipping and good prices
My order was canceled
Reply from Diabetes Store2026-07-30
Thank you for your one-star review! We emailed you for the reason the order was cancelled. The item is on manufacturer backorder and we have no estimated date for restocking, so we had to cancel. You may wish to check your email spam folder if you didn't see our original email. Sorry for the inconvenience.
whenever I call them
whenever I call them , they are always so nice and courteous on the phone
The shipper left out the unit number of my address
The shipper left out the unit number of where I live. Spent half a day on the back and forth run around with FedEx, only to be told I have to contact the shipper to add my unit number. I contacted the supplier and they said they cant modify the shipment since it already shipped. That is complete incompetence if they dont know how to use their shipping resources to correct their mistake. Lastly, I was told to refuse the shipment "once recieved". That is the most idiotic advice I've ever heard as if I could receive it, I wouldn't need to refuse it. And the lack of customer service and support with this kind of stupidity is just unacceptable.
Reply from Diabetes Store2026-07-27
Hi Ben. Thank you for your One-Star review. I can't find your name in our system. The two people who answer our toll-free customer service phone (1-800-891-9399) agree nobody called about any address errors. BTW, if you had actually made an order with us, A: We ship exactly to the address you give. and B: Our sophisticated shipping system won't let us ship to an incomplete address, such as one missing a unit number. I respectfully ask for you to find the real company responsible for your error and remove this one-star review from Diabetesstore.com. Thank you!
Fast service
I got my product in time
I got my product in time. I have been poking my fingers for a week because my reader and sensors quit working. Thanks
You had it in stock and fast delivery.
Avery easy process
An easy search and purchase process. With plenty to chose from.
Confusing, inaccurate description
Wow, this is a great product at an incredible price, it is an advertised as “colorless “however, it is technically not the colorless Biofreeze. A bottle looks very similar in that both types are white bottles, but this product comes out green. It is not colorless. The actual colorless formula states such on the bottle. And now, I have 12 bottles that are not what I thought I was purchasing.
Reply from Diabetes Store2026-07-22
Hi, Thank you for the 2-star review! In previous communications, I asked you for your order number so I could correct the error. But you never responded. I would still need to know the order number. As I said in my previous communication, there was an error on our website and we wanted to correct your order. We have a toll-free customer service number 1-800-891-9399.
fast and reasonably priced
Reasonable prices and email updates.
Reasonable prices. Email communication of order progress. Prompt shipping for fast delivery. Easy to find products in web page; Easy and efficient order process.
Excellent always top notch productions
Great store
Great store, great prices and shipping and excellent customer service!
Easy to navigate
Easy to navigate, extremely quick service. Product arrived early!
I've been dealing with these folks for…
I've been dealing with these folks for a few years now and they are TOP NOTCH. Fast deliveries and very reasonable prices considering what's going on lately. I get my diabetic needs from them considerably cheaper than I could purchase them anywhere else. A+
Always quickly shipped.
I have ordered before and the product arrives in a timely manner.
Missing Order
I placed an order on June 27. The website shows that the order was completed June 29. The item has not arrived. It is now July 14. I emailed the company but they have not replied. We are still waiting, but losing hope.
Reply from Diabetes Store2026-07-14
Hi. Thank you for your one-star review. You emailed us Saturday, which was on the weekend. We read your email on Monday and reached out to our supplier to find the status. Our supplier told us the product you ordered is a special-order item and were reaching out to the manufacturer to find the status. Of course, I'll let you know as soon as I find any information. Thank y
Reliable
Reliable and inexpensive