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Electronics & Technology

didlogic

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48 reviews

3.348 reviews
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About didlogic

Data updated
Website
didlogic.com
Category
Electronics & Technology
Location
Singapore
Status
Unclaimed
Last 12 months
24 reviews
Replies to negative
100% (21/21)
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About this business

didlogic is a global voice infrastructure provider helping businesses connect, scale, and manage reliable voice communications across international markets.We provide SIP trunking, local and toll-free phone numbers, A-Z voice termination, SMS, and connectivity for AI voice agents, contact centers, telecom platforms, SaaS companies, financial services, healthcare providers, and other businesses that depend on high-quality voice.Unlike many providers that simply resell third-party routes, didlogic operates its own network infrastructure and Autonomous System, AS13006. This allows us to give customers more control over call quality, routing, latency, and reliability. Our platform is built for teams that need production-ready voice, not just basic call forwarding.Businesses use didlogic to buy and manage phone numbers, connect their PBX or dialer, route outbound calls, support inbound customer communication, and power AI voice workflows with stable SIP connectivity. Our services are designed for companies that need flexible setup, international coverage, transparent pricing, and direct access to technical support.Customers can manage their services through the didlogic portal, including SIP accounts, caller ID settings, number management, balance top-ups, routing, and account configuration. For developers and technical teams, didlogic also provides API access and documentation for automating key voice operations.We work with companies of different sizes, from startups building voice products to established telecom and contact center teams handling large call volumes. Our goal is simple: to make global voice connectivity easier to deploy, easier to manage, and more dependable for business-critical communication.To learn more about our voice services, SIP trunking, international phone numbers, and AI voice connectivity, visit didlogic.com.

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Is didlogic legit?

didlogic (didlogic.com) has a 3.3 out of 5 rating on OK.one, based on 48 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 44% give 1 star; The business has replied to 100% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-10-24.

What people say

Excelente costumer service and tailor…

Excelente costumer service and tailor made product!

Reply from didlogic2020-07-08

Dear Martin, Thank you for your kind words! I have shared what you wrote with our support engineers. It's a pleasure for us all to hear that you are happy. We remain at your disposal at any time. Best regards, Alexandra, DID Logic

Spent hours speaking to people that…

Spent hours speaking to people that knew nothing and could not assist I would not recommend this company at all

Reply from didlogic2020-05-22

Hi Naylor. The average first response time for March was 13 minutes, for February — 10 minutes. Our enterprise clients have direct phone numbers of our senior support engineers. Please specify the name of the engineer who you were communicating with, so we can figure out how to help you. Alexandra

Unethical company

Unethical company, raising prices. But when you have your numbers there there is no way out so you have to pay or loose your numbers.

Reply from didlogic2020-05-22

Hi Kerry. There is no “port-out” procedure in the industry as the number always has to be operated by some carrier. So the number cannot be withdrawn until the gaining carrier initiates the porting request. If the recipient carrier didn’t handle your porting request responsibly and didn’t contact us in accordance with the porting guidelines, we might not even know that you’re experiencing difficulties with porting procedures. Please contact your gaining carrier to start the porting procedure. For more details, you can contact our LNP department. Alexandra

Very unprofessional people

Very unprofessional people. Fortunately there is enough competition.

Reply from didlogic2020-05-22

Hi Viktoria, could you please say what exactly was wrong? It’s hard for me to help if I don’t know the exact issue. Alexandra

We used them for some international…

We used them for some international phone numbers. That worked well, we were happy with the service. Suddenly they introduced minimum monthly charges, making them 5 times more expensive. There was no way to move the numbers to another provider, they didn't help, didn't answer email. Unethical company. Best to avoid.

Reply from didlogic2020-05-22

Hello Michael. There is no “port-out” procedure in the industry as the number always has to be operated by some carrier. So the number cannot be withdrawn until the gaining carrier initiates the porting request. If the recipient carrier didn’t handle your porting request responsibly and didn’t contact us in accordance with the porting guidelines, we might not even know that you’re experiencing difficulties with porting procedures. Please contact your gaining carrier to start the porting procedure. For more details, you can contact our LNP department. Alexandra

Stay away from this company

I've been a customer for several years and suddenly they raised their prices four times. There is no way to take your phone numbers to another provider. And there is simply no response to a critical email to support.

Reply from didlogic2020-05-22

Hi Dimitri. There is no “port-out” procedure in the industry as the number always has to be operated by some carrier. So the number cannot be withdrawn until the gaining carrier initiates the porting request. If the recipient carrier didn’t handle your porting request responsibly and didn’t contact us in accordance with the porting guidelines, we might not even know that you’re experiencing difficulties with porting procedures. Please contact your gaining carrier to start the porting procedure. For more details, you can contact our LNP department. Alexandra

Unethical company to deal with

Unethical company to deal with, doesn’t abide by their terms and conditions, service down for over one week whilst still being paid, promised no additional charges would be introduced with their new monthly minimum and now stated that they will have additional charges, if this is how they treat their loyal small business customers I would hate to see the service they provide to their larger clients when something really goes wrong

Reply from didlogic2020-05-22

Dear Christian, 1. We have to state that our service has been fully functional. No critical interruptions or downtimes have occurred in the past year. 2. Our NOC teams keep an eye on the service stability in 3 different timezones and cover all the 24 hours. 3. We do abide by the Terms of Service we declare. Please contact your account manager for the details. 4. If your account balance is not negative and you’re experiencing technical issues, please contact our support team ([email protected]). Our qualified engineers are there to help you 24/7. Alexandra

Very bad

Very bad! support never answer your questions, no port out! Now 25 USD minimum usage per month. Absolute scam don't use!

Reply from didlogic2020-05-22

Hello Yuri. There is no “port-out” procedure in the industry as the number always has to be operated by some carrier. So the number cannot be withdrawn until the gaining carrier initiates the porting request. If the recipient carrier didn’t handle your porting request responsibly and didn’t contact us in accordance with the porting guidelines, we might not even know that you’re experiencing difficulties with porting procedures. Please contact your gaining carrier to start the porting procedure. For more details, you can contact our LNP department. Alexandra

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