No hotspot given after unsubscribed and then subscribed again. Problem was never solved by celcomdigi inspite of 5 calls and several chats
I had a subscription 40RM/month
About Digi
Data updated- Website
- digi.com.my
- Category
- Electronics & Technology
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 30 reviews
- Replies to negative
- 0% (0/143)
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About this business
Digi Telecommunications or digi.com.my Berhad, is a mobile service provider in Malaysia.
Is Digi legit?
Digi (digi.com.my) has a 1.2 out of 5 rating on OK.one, based on 151 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 93% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 30 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
So dumb ur line terrible line i’ve ever…
So dumb ur line terrible line i’ve ever use so useless!!
If you get a lost LOS signal
If you get a lost LOS signal, do not expect them to react anyhow to solve the problem. support says - wait. 2 days without internet and no info about when it is going to be fixed. will switch to another provider. do not recommend. awful support service.
Horrible service regarding termination of fiber acc
Digi is making it difficult to terminate fiber account. Been going to the centre multiple times, calling multiple times, submitting reports again & again, and STILL TO NO AVAIL! Them promising me that an agent will call within 3 days was like waiting for a cat to have wings (and it's been 9 days now prior to me requesting for the termination the first time). Which part of I DO NOT WANT TO USE THE FIBER ACCOUNT ANYMORE THAT THEY DO NOT UNDERSTAND????? I don't even have a contract with them! This is just so stupid and a waste of time! No more digi fiber for me! I had enough!!!
The nightmare is when calling to digi…
The nightmare is when calling to digi hotline. You need to make sure that you're long life enough to keep waiting for someone there to answer your call. XXXX! The worst tele-company ever in the world!
Digi is woeful
Digi is woeful, absolutely woeful. I’m embarrassed that I didn’t research this provider better. Stay clear.
DIGI IS THE WORST TELCO IN MSIA
DIGI IS THE WORST TELCO IN MSIA SOHAI TELCO FOREVER NO LINE!!!!! Im working in KLCC area, the city of KL. FOREVER 1 bar or no line!!! Pay the monthly fee for nothing!!! Everyday need to turn on airplane mode to refresh the line for more than 10 times!!! THE MOST STUPID AND USELESS TELCO IN MSIA! Since digi is merged with celcom, digi is like POOP
If have 0 star I will definitely give 0!!! DON'T CHOOSE CELCOM DIGI as your telco!!!
I have very disgusting experience with the customer service in this Digi Store which located at The Garden mall! Front desk, a lady is very disrespectful and showing her ego and black face when I am at there to check with her politely on my phone number enquiries. Next, after I got the ticket number, an Indian lady, named Vena is servicing. She mentioned that (on 24 July 24 these few days), Digi system is having some issues now and might takes up to 1 or 1 week plus, to get back my terminated number and by that time she will call me (my alternative number given) Now, I have been waiting for 3 weeks and she not even call me and Digi Store The Garden not even have a contact number which allowed their customer to call in! I ownself check if my Digi number still under recycle or been registered by others by trying to call to my terminated number. Unfortunately, the number is pick up by a lady which she is registered the number. Suck and lousy services ever! No responsible staff! This is how Digi treat their customer which have 15 YEARS with them! NOT APPRECIATE their customer! I am totally disappointed and feel disgusting with Digi! Never and ever use back Digi! My currently phone number is under Celcom (but now is under CelcomDigi) and I will switch to other telco as well!
Slow Internet only 10kb/s so suck
if 0 were possible it was 0
if 0 were possible it was 0. unproffesionel. no english speaking. they give you 100kbps and then you can use ur 50 gb data with that. its useless. and they pay pr data used. so by screwing customers like that and writing it with small.. they earn huuuge profits, without doing as much as a thing. and their customer service is as dumb as anything. hang up, no idea what they are doing. you are lucky if you get a person that just speaks good spanish. in english they might have the verbal skill as they rating on trust pilot close to 0. Don't take this company if you don't speak fluently spanish and read the contracts. they will screw you over.
WORST DIGI CUSTOMER SERVICE EVER!!
WORST DIGI CUSTOMER SERVICE EVER!!! NO MANNERS PLEASE DONT DO TELCO!!!
Avoid CelcomDigi !!!
CelcomDigi is known for its terrible customer service. The person in charge at the outlet did nothing but repeatedly say, "WE WILL UPDATE YOU, WE WILL UPDATE YOU" I submitted my issue (fibre problem) through phone call (1111), online customer service (obviously no one responded), and even went to the store to file my complaint. Guess what? I went three times, and they finally said they would send a technician to my house, but it would be one week from now (maybe they only have one technician team going around the whole state ahh). I have been living without WiFi for 5 days, and they can only send a technician one week later? This means I have to live without WiFi for another week! Poor customer service. I believe Unifi can do way better than this. I'm not sure how CelcomDigi can survive this long with such poor service. If I could rate 0 stars, I would! Perhaps this feedback system should provide a 0-star rating exclusively for CelcomDigi, because I don't think it deserves any stars.
Bad service.
Bad service.. call helpline almost 2 hours..still no answer..
WORST TELCO IS CELCOM DIGI
WORST TELCO IS CELCOM DIGI . Customer service veryyyyy bad ! Including the person incharge at the CelcomDigi Outlet . They always spin every single things . I want to port out my number , It’s took almost a month for Digi to reply end up they give the suggestion to terminate when my latest bill had been out . . I need to pay Rm490 to terminate because it’s already mid of the month . Then I haveee to payyyyyy more to wait for the line to terminate . THE WORSTTTTTTT TELCO EVER . I VERYYYY REGARDDDDD JOIN CELCOMDIGI . The most disappointing things , I take soooo long for customer service to answer call and every person that I called during 26 days of port out issue . Millions times I called customer service , every single of them give differenttttt opinion . A said B , B said C . WORST !
Worst service ever....johor uda DIGI…
Worst service ever....johor uda DIGI service, 1hour wait here,but the que number never ......change,customer helper oso talk rude
Useless Customer Service
Useless Customer Service. I submitted two enquiries about the same matter regarding bill (one week apart). It has been almost 2 week now and they never replied despite promising a response within 72 hours. I even called Customer service 3 times, each time I waited for 10 minutes, no one picked up the call. Horrible service. I will switch to another service provider.
Call Digi customer service 0162211800…
Call Digi customer service 0162211800 and waiting for 10-20 minutes. No answer. Crazy, Poor Service Digi
Celcom Digi Worst telco & fibre service provider in Malaysia
Worst telco & fibre service provider in Malaysia. Now they merged with another worst service provider (Celcom) to become Celcom Digi company. Their customer service and aftersales service are the worst. They continue scamming people under the newly merged Celcom Digi company. Avoid them at all costs.
compare to others this digi when merge…
compare to others this digi when merge with celcom very bad service. called several time no customer service agent help out. i was calling since morning poor services not recommended
Trash and inconsistent coverage
Trash and inconsistent coverage even after receiving an SMS indicating there was an upgrade. Bunch of incompetent liars.
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