Digital Custody Solutionsin an Analog Investment World.We believe everyone should have access to alternative retirement investments like cryptocurrencies, real estate, and more.We provide a straightforward approach to help individuals achieve their retirement goals.We’re evolving what it means to have a self-directed IRA (SDIRA). We believe in eliminating barriers and opening retirement possibilities through a wide range of assets and trust administration services.
Written by the business, not verified by us.digitaltrust.com (digitaltrust.com) has a 5.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and patient when guiding them through complex financial forms and account requirements. Reviewers frequently highlight the outstanding customer service, noting that knowledgeable representatives listen carefully and resolve customer questions with remarkable efficiency and courtesy. Some people also felt that the rapid response times, minimal wait periods, and clear communication made navigating account updates a smooth process. Consumers genuinely appreciate the highly personalized support, kind attitude, and thorough assistance provided by every team member during their daily interactions. Many clients also mention how pleasant and welcoming the overall communication feels when reaching out for help.
Auto-generated from all reviews of this business. For reference only.Great Experience ! In general, the DigitalTrust Staff are always very responsive and supportive, and I would especially like to thank Amanda Wilson for her assistance and for promptly answering all of my questions.
Thank you for your feedback on Amanda's support! We appreciate your warms words on your experience with Digital Trust, JR! Please let us know if we can help in the future. Have a great day!
The main thing that made Leslie Anna Connally's service exceptional is that she instantly identified that the One Time Distribution Request I asked for and had been struggling with filling out correctly, was NOT what I needed this year. Thanks to her for graciously rescuing me from my faulty timing!
Thank you for your feedback on Leslie Anna's care! We appreciate having you as a client, Don!
Agent understood and spoke clear English. Agent was knowledgeable, courteous and resolved my issue efficiently.
We're so glad you're enjoying the Digital Trust experience, Lester! If you have anymore questions in the future or if we can do anything to enhance your experience, please don't hesitate to reach out at 800-777-9878.
James was great. He got things corrected in a heartbeat. Thank you James and Digital Trust. I appreciate all of you. Sanny
Thank you for your feedback on James's care! We appreciate you, Sanny!
Chelsey was very professional and took care of my request immediately.
Bob, we're so happy to hear Chelsey was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Very helpful and answered my questions on the spot.
We're so glad you're enjoying the Digital Trust experience, Scott. If you have anymore questions in the future, please don't hesitate to reach out at 800-777-9878.
I repeatedly receive prompt and effective service from Digital and especially from James M.
We're so glad you're enjoying the Digital Trust experience with James! If you have anymore questions in the future, please don't hesitate to reach out at 800-777-9878.
Brittney Cole was super helpful and quick to respond to my need. My issue was handled very quickly.
Glenda, we're so happy to hear Brittany was able to assist your needs. Please don't hesitate to reach out to us if you need anything else!
Krielow Chamberlain answered all my questions and was very helpful.
Jim, we're so happy to hear Krielow was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Amanda Answered all my questions with quick follow up
Thank you for your feedback on Amanda's support. We appreciate you, Paul! If you need anything else, please don't hesitate to reach out.
Thank you for your feedback on James's support, Scott! If you need anything else we're just a phone call away. Have a great day.
Glad to hear it, Gregg! If you need anymore answers, just let us know.
We're so glad you're enjoying the Digital Trust experience, Mike! If you have anymore questions in the future, please don't hesitate to reach out at 800-777-9878.
James Macarolia was very cordial and helpful.
Thank you for your feedback on James's care! If you need anything else we're just a phone call away, Ava. Have a great day.
Excellent. Krielow was efficient and professional.
Robert, we're so happy to hear Krielow was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Accessing a DT representative was time consuming. But once accomplished, Amanda handled my request efficiently and effectively.
Thank you for your feedback on Amanda's support! We appreciate you, JSD!
We're so glad you're enjoying the Digital Trust experience, Danette! If you have anymore questions in the future, please don't hesitate to reach out at 800-777-9878.
I got the information I needed with minimal wait and courteous service from Brittiany Cole. Much appreciated!
Jim, we're so happy to hear Brittany was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Krielow Chamberlain did excellent job. Very professional and helpful. Made sure I was satisfied and explained what would happen next .
Michael, we're so happy to hear Krielow was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
quick resolution to my problem. thank you.
We're here to help, AYK! Thanks for being a client, and if you have anymore questions please don't hesitate to reach out. Have a lovely day.
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