James took care of my issue within…
James took care of my issue within days, I had been waiting on it for a year
Reply from digitaltrust.com2026-06-05
Thank you for your feedback on James's care! We appreciate you, Hema!
About digitaltrust.com
Data updated- Website
- digitaltrust.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
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About this business
Digital Custody Solutionsin an Analog Investment World.We believe everyone should have access to alternative retirement investments like cryptocurrencies, real estate, and more.We provide a straightforward approach to help individuals achieve their retirement goals.We’re evolving what it means to have a self-directed IRA (SDIRA). We believe in eliminating barriers and opening retirement possibilities through a wide range of assets and trust administration services.
Written by the business, not verified by us.Is digitaltrust.com legit?
digitaltrust.com (digitaltrust.com) has a 5.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and patient when guiding them through complex financial forms and account requirements. Reviewers frequently highlight the outstanding customer service, noting that knowledgeable representatives listen carefully and resolve customer questions with remarkable efficiency and courtesy. Some people also felt that the rapid response times, minimal wait periods, and clear communication made navigating account updates a smooth process. Consumers genuinely appreciate the highly personalized support, kind attitude, and thorough assistance provided by every team member during their daily interactions. Many clients also mention how pleasant and welcoming the overall communication feels when reaching out for help.
Auto-generated from all reviews of this business. For reference only.What people say
Peter BalisUnited States · 1 review · Experienced 2026-06-02 ·
James Macariola helped me get what I…
James Macariola helped me get what I needed done quickly and efficiently.
Reply from digitaltrust.com2026-06-05
Thank you for your feedback on James's care! We appreciate you, Peter!
The tone in Leslie's voice was so…
The tone in Leslie's voice was so upbeat that it actually made my day. Event better she was able to help me with my request!
Reply from digitaltrust.com2026-06-05
Thank you for your feedback on Leslie Anna's care! We appreciate having you as a client, Bob. Please don't hesitate to reach out if there's anything else we can help with.
ames Macorolia was very helpful
Reply from digitaltrust.com2026-06-05
Thank you for your feedback on James's care! We appreciate you, Fred!
She spent much time trying to get me…
She spent much time trying to get me into Digital trust and emailed me the tax documents I needed.
Reply from digitaltrust.com2026-06-05
Hi Randal, we're sorry that you experienced some technical difficulties, but very happy our team was able to get your issue resolved. Please don't hesitate to reach out if you need anything else. Have a lovely day.
customer srvice by krielow
customer srvice
Reply from digitaltrust.com2026-06-05
Alton, we're so happy to hear Krielow was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Leslie was very helpful and took care…
Leslie was very helpful and took care of my requests in a professional manner.
Reply from digitaltrust.com2026-06-05
Thank you for your feedback on Leslie's care! We appreciate having you as a client, Brian!
Answered my questions and provided…
Answered my questions and provided form. but could not link my bank account. With choice that ability is available. With digital trust it is not?? Chelsy was very helpful. Just confusing when there is Kingdom trust, Choice and digital trust with whom I need to talk to and achieve my objectives.
Reply from digitaltrust.com2026-06-08
Hi Caroll, we're sorry to hear you're confused. First off, Kingdom Trust is no longer around. Digital Trust is the trust company for Choice, which is the platform. Please reach out to us directly and we'd be happy to walk you through the differences. Have a great day!
Good service
Good service, responsive and friendly
Reply from digitaltrust.com2026-06-05
We appreciate you, Gary! If you need anything else, just give us a call.
It was a smooth call and the person I…
It was a smooth call and the person I spoke with, Leslie was very friendly, patient and helpful!
Reply from digitaltrust.com2026-05-29
Thank you for your feedback on Leslie Anna's care! We appreciate having you as a client!
Krielow Chamberlain was an absolute…
Krielow Chamberlain was an absolute rockstar... knowledgeable, personable and above all, patient.
Reply from digitaltrust.com2026-06-05
Bruce, we're so happy to hear Krielow was able to assist your needs with rockstar level service. Please don't hesitate to reach out to us again if you need any further help.
Krielow Chamberlain
Krielow Chamberlain, as usual, offered excellent, patient service in helping me take out my MRD from my inherited IRA. Thanks,
Reply from digitaltrust.com2026-05-29
Sylvester, we're so glad to hear Krielow was able to assist your needs with patience. Please don't hesitate to reach out to us again if you need any further help.
Krielow
Krielow, when I first called he was very helpful , I tried a few days later to call and get help filling it out but I didnt get him..he was good though.
Reply from digitaltrust.com2026-05-29
DKG, we're so happy to hear Krielow was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
I contacted Digital Trust in response…
I contacted Digital Trust in response to their request for information about the Fair Market Valuation of my IRA. Brittany assisted me in filling out what was needed. She not only assisted in filling out the form she also coordinated the contact with the support department to verify that all necessary information was provided. She has a professional and friendly presentation that made this interaction enjoyable.
Reply from digitaltrust.com2026-05-29
Hoy, we're so happy to hear Brittany was able to assist your FMV needs and make it an enjoyable interaction. Please don't hesitate to reach out to us again if you need any further help.
Excellent customer service
Reply from digitaltrust.com2026-05-29
We're so glad you're enjoying the Digital Trust experience, Bill! If you have anymore questions in the future, please don't hesitate to reach out at 800-777-9878.
Brittiany Cole - fantastic customer support
Brittiany Cole was able to quickly respond and resolve 2 question I had. In addition to verbally answering my questions, she followed up with email.
Reply from digitaltrust.com2026-05-26
We're so happy to hear Brittany was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.
Gary WattsUnited States · 1 review · Experienced 2026-05-22 ·
Good service
James answered all my questions clearly, and promptly followed up with additional information.
Reply from digitaltrust.com2026-05-26
We're so glad you're enjoying the Digital Trust experience with James, Gary! If you have anymore questions in the future, please don't hesitate to reach out at 800-777-9878.
Digital Trust has always been excellent and true
I have been with Digital Trust for a while, and my experience with them has always been positive. James M was truly professional and excellent. He helped me right away, and was respectful and kind.I would like to thank him for this. Thank you.
Reply from digitaltrust.com2026-05-26
Thank you for your feedback on James's care! We appreciate your kind words on your Digital Trust experience, Mar! Please let us know if you need anything in the future.
Amanda was helpful
Reply from digitaltrust.com2026-05-26
Thank you for your feedback on Amanda's support! We appreciate you!
He answered my question and sent me the…
He answered my question and sent me the documents that I needed.
Reply from digitaltrust.com2026-05-26
We're so glad you're enjoying the Digital Trust experience, Daniel! If you have anymore questions in the future, please don't hesitate to reach out at 800-777-9878.
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