★★★★★
About Direct Meds
Data updated- Website
- directmeds.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 283 reviews
- Replies to negative
- 76% (16/21)
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About this business
Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals.Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient.Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way.At Direct Meds, your health journey is our priority.
Written by the business, not verified by us.Is Direct Meds legit?
Direct Meds (directmeds.com) has a 4.6 out of 5 rating on OK.one, based on 283 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 76% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer support representatives for being exceptionally friendly, knowledgeable, and genuinely helpful when answering questions about their programs. Consumers also highlight that response times are fast, making the entire journey smooth, easy, and stress-free from start to finish. However, some people mentioned experiencing frustrating issues with product effectiveness, unwanted side effects, or feeling disappointed by the results. Others also noted difficulties with medical support callbacks, stating that it was sometimes hard to get a timely response from a doctor or nurse regarding dosage questions.
Auto-generated from all reviews of this business. For reference only.What people say
非常好的人
我确实喜欢使用直接药物。
与一位有礼貌的女士说话……快乐
我只和一位名叫快乐的礼貌女士交谈过，一名男子多次向我索要信用卡，并且已经付款，这让我非常沮丧，其他人也多次要求我重做邮件。 Joyful 非常有礼貌，乐于助人，与她交谈很高兴。谢谢你，玫瑰
佐伊真是太棒了
佐伊真是太棒了。为您的公司提供完美的客户服务得到了很好的体现。她听了我所有的担忧，告诉我她在做什么，并给出了准确的回复时间，我已经与克莱斯勒通用汽车签订了数百万美元的合同，我告诉你，一旦我回到游戏中，我可能会因为态度和专业精神而把她从你身边抢走。给她加薪，否则我就把她从你身边抢走:)
很有礼貌
非常有礼貌。只是需要说更好的英语。为了更好的沟通。解决并理解发生的问题
南希·罗伯特的很有帮助
南希·罗伯特的很有帮助。她满足了我的需求。了解我的所有需求。
系统问题
我登录到您的网站以完成我的摄入，但系统出现问题。我打电话过去，代表通过电话完成了这个工作。
马文说话很好，很有礼貌。
马文很有礼貌，乐于助人。他确保我的需求得到满足。
似乎总是有人可以通过电话联系……
似乎总是有人可以通过电话或聊天来回答问题或为我指明正确的方向。我认为 GLP 1 效果很好。我想价格还算合理，但如果能便宜点我会喜欢的。总而言之，我喜欢这个产品和公司。
网页浏览时遇到问题
在网络视线上遇到问题，打电话给客户服务部并找到了一个可爱的人，奥利维亚·格林（Olivia Green），她很令人愉快。在很短的时间内解决了我的问题。服务好
到目前为止，一切都很好
该流程于 7 月 13 日开始。付款于 7 月 15 日从我的帐户中扣除。为下一步联系了直接药物两次，截至 7 月 31 日，我还没有收到任何答复，只是收到电子邮件说他们正在跟进。 今天收到我的药了。现在就开始吧。虽然花了一段时间，但最终，客户服务很棒。
很棒的客户服务
很棒的客户服务，他们回答了我所有的问题。 萨默·米勒（Summer Miller）非常乐于助人，而且非常出色。
Reply from Direct Meds2026-07-31
Thank you for your kind review, Jean! We're delighted to hear Summer Miller provided excellent service and answered all of your questions. We'll be sure to share your thoughtful feedback with her. Thank you for choosing Direct Meds! Natalie Gedman Account Manager | Reputation Management Team Direct Meds
5 星感谢您今天的服务和帮助
5 颗星，感谢您今天的服务和帮助，我特别感谢今天能够与马克通电话
令人惊叹的客户服务
很棒的客户服务！我无法高度评价我所受到的关注。我非常喜欢我收到的产品。这对我来说改变了游戏规则。
朱利安是我的新销售代表……他是……
朱利安是我的新销售代表……他太棒了，真的，他绝对是最好的！！！！我向你保证，他是迄今为止最可爱、最有爱心的人，真正关心他的顾客，字典中没有足够的词来形容他是多么的神奇……朱利安是我们家庭的真正祝福和伟大补充。
马丁·肖菲尔德非常乐于助人
马丁·肖菲尔德非常有帮助！我会给他打10分！ 在我看来，Direct Meds 是一家强烈推荐的公司，但是我一直在努力从他们那里得到一致的答案！我相信马丁已经帮助了我，我将确保我第四次可以访问我的门户。此致， 唐娜·杜金斯
肯德里克·琼斯今天表现出色
肯德里克·琼斯今天表现出色。他对我仍然感到恶心表示同情，并确保我要求提供更多药物，并且因为我仍然生病，所以要求医生给我打电话，这样我们就可以讨论这一切，这一切只用了不到 10 分钟。他非常彻底，我真的很感谢他今天对我的照顾。
Reply from Direct Meds2026-07-31
Thank you for your wonderful review, Julia! We're pleased to hear Kendrick showed genuine empathy, acted quickly to address your concerns, and helped coordinate follow-up care with one of our providers. We'll be sure to recognize him for his outstanding support. We hope you're feeling better soon! Natalie Gedman Account Manager | Reputation Management Team Direct Meds
很棒的客户服务。
托尼非常专业，完美地解释了我询问的细节。 •• 快速回答是有价值的。 •• 在任何方面进行人际互动， 无论您何时致电，我们的客户服务都是物超所值。 ■ 我拒绝...使用聊天机器人或在线。那不是我付钱的目的。 我和我的团队都不会与任何不具备与业务相关的基本、共同礼貌、人际互动的公司打交道。 问候， 绍纳·斯图尔特·克里斯蒂
Reply from Direct Meds2026-07-31
Thank you for your thoughtful review, Shona! We're delighted to hear Tony provided professional, thorough service and that you value the ability to speak with a live representative. We appreciate your feedback and are grateful for the opportunity to provide the personal service that's important to you. Natalie Gedman Account Manager | Reputation Management Team Direct Meds
我可以推荐您的优先护理代理人吗？
我是否可以建议您的优先护理人员向您的客户服务代表吸取经验教训..温特向我保证我会得到药物 - 尽管已经晚了..您的优先护理部门向我发送了关于取消我的定期订单的威胁 - 我无法与任何人取得联系他们给我的电话#..冬天让我平静下来，她是一颗宝石
虽然托尼很有礼貌
虽然托尼非常有礼貌，但我还是打了电话，因为该网站现在已经取消了患者查看下一个账单日期的能力，但是当托尼第一次开始帮助我时，即使我告诉他我正在寻找下一个账单日期，他还是向我展示了在哪里可以找到下一个发货日期（我已经看到了）。请将账单日期放回到网站上。