Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals.Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient.Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way.At Direct Meds, your health journey is our priority.
Written by the business, not verified by us.Direct Meds (directmeds.com) has a 4.6 out of 5 rating on OK.one, based on 283 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 76% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer support representatives for being exceptionally friendly, knowledgeable, and genuinely helpful when answering questions about their programs. Consumers also highlight that response times are fast, making the entire journey smooth, easy, and stress-free from start to finish. However, some people mentioned experiencing frustrating issues with product effectiveness, unwanted side effects, or feeling disappointed by the results. Others also noted difficulties with medical support callbacks, stating that it was sometimes hard to get a timely response from a doctor or nurse regarding dosage questions.
Auto-generated from all reviews of this business. For reference only.我很难将我的视频直接上传到您的网站。我已经发了几次电子邮件，但没有成功解决我的问题。我今天打电话联系了一位客户服务代表科比·帕尔默(Coby Palmer)。他太棒了！他对我非常耐心，花了很长时间在电话上等我在视频中发送电子邮件。我们肯定已经尝试过 5 次通过电子邮件发送它。我什至试图从不同的电子邮件地址发送它。然后我发现视频文件太大，我的电子邮件服务器无法发送。我需要录制另一个视频。我讨厌让他等那么久，所以他主动提出给我一些时间，如果他在约定的时间内没有收到我的电子邮件，就给我回电话。我能够录制另一个视频并成功通过电子邮件发送。科比一收到邮件，就给我回了电话。这人还真是有耐心！！！世界上需要有更多这样的客户服务代表！！！！！！！！！
处理起来很简单，回复也很有礼貌。
我无法进入我的帐户，所以我拨打了支持电话，Sedrick 在他的帮助下一切都很顺利
我只看到他们的客户服务有多么出色。 我来这里是为了谈谈他们的药物。 特别是半鲁肽。 它们以三个月为增量出售。 他们发送三个月，每月收取该项目的费用。 我的前三个月购买非常棒。 我正在服用半鲁肽进行维持治疗，所以剂量较低。一切都按预期进行。 接下来三个月的产品几乎是水，可能还混有一点 B12。我的饥饿感又回到了服用药物之前的水平。 我增加了剂量并得到了相同的结果……什么也没有。 该公司说也许我需要另一种药物。 我很难相信这个产品突然不起作用了。 甚至常见的副作用也消失了。 但我想我会完成三个月的工作，因为我被这些东西困住了。 塞米鲁肽通常会在 7 周后完全从体内排出。 我是按计划进行的。 这再次告诉我这是一个骗局。 我再也不会和他们做生意了。 即使他们的客户服务很棒，SMH。
Hi there, thank you for sharing your feedback. We take all concerns regarding compound purity, potency, and medication efficacy with extreme seriousness. Every treatment we fulfill comes directly from licensed, state-accredited compounding pharmacies that perform strict quality testing. We encourage you to reach out directly to the dispensing pharmacy listed on your prescription bottle—they can look up your specific batch/lot number and provide verification of the medication's exact contents and testing. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
超级有帮助和理解
每个人都非常合作，消息灵通，认真，有礼貌，而且非常乐于助人！我的密码遇到了一些问题。我做错了事，其中一个告诉我不用担心，他们会照顾我的！他们做到了！😁 艾玛一直与我保持联系并确保一切顺利！它有！非常感谢你❣️
服务非常好。不容易取消，但客户服务很棒，送货也很及时。问答也很棒！
及时性一流，回电。 解释药物、剂量。 根据我们的谈话，药物到达了。
Caleb 在指导我完成更改帐户账单来源的过程中提供了很大帮助
周转回调并不好。如果我留言，我应该会在 2 天内收到医生的回复。
Thank you for sharing your experience. We agree that timely physician communication is essential for your care, and hearing about a delay in your callback is very concerning to us. We are flagging your account with our clinical leadership team right now to make sure your doctor receives your message and reaches out without further delay. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
当我第一次联系您说我的药物一周后没有意外进入冰箱时，我立即写信询问它们是否仍然有效。我没有得到回复。我又试了一遍，还是没有回复。当你无法通过电话联系到任何人时，这真是令人沮丧。我两周没有吃药。最终，你们的一位客户服务代表 Cat 联系了我。 她很可爱，告诉我有任何问题都可以随时联系她。当她说如果储存在 90 度以下就可以的时候，我感到很欣慰。 然后，我在几天内收到了下一个订单。长话短说，沟通！ 谢谢你的询问！ 为猫干杯！
克莱尔·利·帕尔默……她很高兴……
迈克尔回答并解释了我所有的问题。
我感谢通过短信和电话提供的支持。 我与马文·蔡斯交谈过，他非常友善且乐于助人。 我减肥了，很高兴我尝试了这个。 我将来可能会再这样做。
未收到药物。 7 月 30 日错过了服药。我已确认我的送货地址 3 次。 客户服务非常差。
We sincerely apologize for the missed delivery date and the frustration this has caused. Reliable shipping after address verification is critical, and we take broken delivery commitments very seriously. I shall be reaching out directly so we can resolve this for you immediately. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
科迪·帕尔默回答了我有关我的帐户的所有问题和疑虑。一切都以及时且专业的方式完成。
他帮助我并且提供了很棒的客户服务
283 reviews matching
