Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals.Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient.Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way.At Direct Meds, your health journey is our priority.
Written by the business, not verified by us.Direct Meds (directmeds.com) has a 4.6 out of 5 rating on OK.one, based on 283 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 76% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer support representatives for being exceptionally friendly, knowledgeable, and genuinely helpful when answering questions about their programs. Consumers also highlight that response times are fast, making the entire journey smooth, easy, and stress-free from start to finish. However, some people mentioned experiencing frustrating issues with product effectiveness, unwanted side effects, or feeling disappointed by the results. Others also noted difficulties with medical support callbacks, stating that it was sometimes hard to get a timely response from a doctor or nurse regarding dosage questions.
Auto-generated from all reviews of this business. For reference only.Martin was very helpful and understood my needs. He did transfer me to get my refund and the lady that handled it was PHENOMENAL! She was very friendly, patient and understanding. She even suggested a few meds to me so that I could share the info with my physician. Thank you for all that you do.
Customer service very helpful to come up with a solution to the issue I was concerned about.
Today I spoke with 2 representatives that were highly professional, friendly and knowledgeable about their company. I look forward to working with Direct Meds on my weight loss journey.
Needed to request more anti-nausea (Zofran) parentheses. The care I got in this transaction was awesome.
I spoke with customer service representative Trixie today and got excellent service and she answered my question and reassured me about my shipment coming on time as expected. She helped me with my husband‘s account as well. He was here and gave her permission to discuss it with me. We have always always gotten excellent service from whoever we talk to it DIRECT MEDS. I’m very pleased with the service and the product.
Thank you for your wonderful review, Becky! We're delighted to hear Trixie was able to answer your questions, reassure you about your shipment, and assist with both your account and your husband's. Your continued trust in Direct Meds means a great deal to us, and we're grateful for your kind words about both our team and our products. Natalie Gedman Account Manager | Reputation Management Team Direct Meds
马文·蔡斯非常有帮助。十分之十。
我发现价格过高，为什么它上涨了，我问我的剂量被告知它增加到了 50 单位，我不高兴下一个剂量少于我需要的......没有人打电话或回答我......现在是多少，我的剂量改为 50 单位，它不是足够的产品。
在 4 个多月内达到了我的目标体重。减掉了 35 磅。
嗯，这项调查非常专业，我相信它的产品可能对很多男人有帮助，但它对我的问题没有影响
极光的出色帮助 有两点让它脱颖而出： 首先，一开始看起来很糟糕；我对说明感到困惑，他们发送了错误的剂量（这可能很快会再次成为问题），其次，他们对我的帮助请求有点反应迟钝——尽管没有我想象的那么严重，因为我确实错过了他们发送的一封电子邮件。 因此，指令混乱且缺乏响应。 然后我到达了奥罗拉。 她让一切变得更好。 我的意思是一切；她像任何人一样乐于助人，并且在与我的互动中非常友善。 她知识渊博，反应敏捷，和她一起工作非常愉快，这完全改变了我对公司的看法。 我曾在大公司工作过，也拥有过小企业，而奥罗拉（Aurora）就是我会雇用的那种人——即使我没有立即空缺的职位。 只要有可能，你就明智地让这样的优秀人才加入你的团队。 我的猜测是她将在 Direct Meds 方面承担更多责任。 她当然应该。 出色的客户服务和技术支持。 遗传算法
科迪·帕尔默很棒。他很友善，很容易交谈。
托尼非常乐于助人，回复很快，谢谢乔安妮·杜卡特
格雷戈里埃利奥特非常乐于助人且耐心，我很感谢他为我提供的优质客户服务！
托尼立即在时间敏感的问题上提供了帮助。 他并没有试图用视频预约的承诺来“引诱和改变”我。与 MD 或 NP 同时向我进行追加销售。显然标准很低，但托尼很快而且乐于助人。
出色地。我刚刚回复了收到的一封电子邮件。但我猜这是错误的。这是克劳迪娅·辛克莱帮助我的，她非常乐于助人。就像你们一直以来一样，我很感激。她非常有礼貌，帮我完成了我需要做的事情，所以一如既往，我很感谢你们，我非常喜欢这个产品。我还要感谢你们和克劳迪娅，以及与我交谈过的其他所有人，谢谢格雷格·斯普拉格
客户服务爵士先生太棒了，我的订单有问题，他花时间向我解释一切，而不是向我推销产品，他没有催促我挂断电话，并向我保证，如果我有任何问题，请致电感谢爵士先生，是的，它确实有效，真的很有效，现在非常高兴，伙计😀😃🤣😂
我们有六个星期的时间说同样的话。我们需要更多的处方。
283 reviews matching
