Direct Meds

They was very helpful and friendly

They was very helpful and friendly. Got me a lower price on my medication. Thank you David Smith

Trixia Brown She was so easy to deal…

Trixia Brown She was so easy to deal with and helped me and answered all my questions she is a very valuable asset to your company very thankful for her help Thank you again

I spent hundreds of dollars with direct…

I spent hundreds of dollars with direct meds! Customer service was terrible in the beginning but they really made it right and then locked me in at a “forever” price! I couldn’t afford it for one month, and all of of sudden after I didn’t renew, they sent me a “come back for $149” so I reached out the representative said she couldn’t help me so told me someone would contact me and no one did! So now I’m done went back to Emerge and they have always had great customer support

FROM FRUSTRATION TO NEW FRIENDS!

I contacted Direct Meds since I was having so much trouble with Trim Rx trying to contact their people to ask questions especially getting the conversion from milligrams to units which is kind of important since that’s the only way you can give these shots. I was so frustrated and called Direct Meds to see if your company was any different. What I found was kind, caring and professional people who had my best interests at heart. I have called a few more times and get the same service. And even better I get a real person and not a message promising me they will call back and never do. Here people have a lot of empathy working with people who are frustrated and their patience is dwindling. I look forward to contacting Direct Meds as soon as I can get out of the contract with TrimRX and start working with people who show a little empathy, I was satisfied with all the people who helped me with this issue. They couldn’t have been better at their jobs. I will refer everyone to Direct Meds. At least I see a light at the end of the tunnel now. Thank you ALL! Vicki Kissler

I was a little skeptical about this…

I was a little skeptical about this company because there are so many companies out there that says this and that about NAD+ and I've done my research and when Angelee contacted me she was very warm and welcoming, we even joked a little. The questions I asked her and boy did I ask questions she answered them all and made me feel reassured about this company and my decision. So, I took a chance. I am only 2 days into it but so far so good. Angelee was Great!

I was at first very pleased

I was at first very pleased with the $200 discount on my meds and the idea of having 3 months shipped together. I also appreciated being able to contact someone for assistance when needed. Once I qualified for the Bridge program with Medicare, I called to cancel my Direct Meds script. When I did that, I found out that I could have been getting EVERY MONTH discounted to $109, down from the $399 I was paying, but I had to request a coupon or discount. I do not recall ever being told there was such a possibility or I certainly would have taken advantage of that. I think this is a VERY poor way of doing business. I thought I was getting THE BEST deal that Lily Direct or Direct Meds could offer, but apparently "buyer beware" is still in play. Because of this, I do not intend to recommend this service to anyone. I am sorry to say that, but I do not believe this is a good practice in patient care.

Jerimiah Mackey very helpful

MADISON CLARK

MADISON CLARK, Was so helpful, and listened to what I was Needing. All questions answered… respectful,and 100 % explained what I needed and the best plan for me.

I spoke with the most polite young…

I spoke with the most polite young ladies I have ever spoken to. Her name was Claudia. She answered every single questions I had. She knew the answer right away to each and every question with such a great customer service attitude. It is so difficult to reach someone the first time you call that knows the correct answer to everything. What a wonderful asset your company has. She deserves such a big raise to being perfect for her job. I hope I can reach Claudia anytime I have any problem. She is the one to solve it. GREAT JOB CLAUDIA!!!

Company is helpful and answers your…

Company is helpful and answers your questions

understanding and getting meds out on…

understanding and getting meds out on time making it easy

Kendrick Jones was very helpful in…

Kendrick Jones was very helpful in locating my delivery. After receiving a message that my delivery was made I could not find it anywhere. I called customer support and they said it had not been actually delivered but was out for delivery. A few hours later it did arrive. Thanks so much for your help.

Answered all my concerns

The lady who helped me was able to answer all my questions and concerns

Jodie MarieUnited States · 2 reviews · Verified · Experienced 2026-07-31 · Posted 2026-08-07

Very friendly and caring customer…

Very friendly and caring customer service

First shipment with NO instructions

I received my first shipment. There were no instructions in the box. I called Max in customer service and he walked me thru everything with complete explanation to my extra questions. In general I am not satisfied with the Direct Meds. Hopefully their product works.

Was not notified of the shipment in the…

Was not notified of the shipment in the package set for seven days before I called to see where my shipment was. Never received a tracking number or notification of delivery. Very disappointed considering product is supposed to stay refrigerated, but it’s the first time that’s ever happened. I will be sure my next shipment I get notification.

Customer

Was hard to deal with and the membership was very unclear.

I was listened to and my issues were…

I was listened to and my issues were quickly and efficiently resolved

Very helpful and polite

Michael made sure that I was taken care…

Michael made sure that I was taken care of and my problem got fixed right away. He also called back to make sure I knew it was fixed and was getting my medication shipped asap.