Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals.Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient.Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way.At Direct Meds, your health journey is our priority.
Written by the business, not verified by us.Direct Meds (directmeds.com) has a 4.6 out of 5 rating on OK.one, based on 283 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 76% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer support representatives for being exceptionally friendly, knowledgeable, and genuinely helpful when answering questions about their programs. Consumers also highlight that response times are fast, making the entire journey smooth, easy, and stress-free from start to finish. However, some people mentioned experiencing frustrating issues with product effectiveness, unwanted side effects, or feeling disappointed by the results. Others also noted difficulties with medical support callbacks, stating that it was sometimes hard to get a timely response from a doctor or nurse regarding dosage questions.
Auto-generated from all reviews of this business. For reference only.I had a great experience with Directs Meds. The staff was very helpful, friendly, and professional. They answered all my questions clearly and made the whole process easy and stress-free. I really appreciate their excellent customer service and would definitely recommend Directs Meds to others.
I was very pleased with the attention and support I received from Martin Shawfield. Martin was the second person I spoke with regarding my request, and he provided more detailed information than I had received during my initial call. He also helped me obtain additional assistance, which I greatly appreciated. I am grateful for his time, concern, and professionalism, and I am very happy with the resolution.
Making you understand your problem, trying to fix it
In the beginning, I was a little skeptical because my weight was not coming off as fast as I wanted it too so as soon as I decided to cancel, I decided to do another month and that's when I noticed an improvement in my weight.
Great customer service representative! Friendly, and very efficient. Thank you for a great service!
Season was very helpful and stayed with me until The problem was salved. thank you for your help.
I was told that first and second months was going to be &89.00 and the third month was going to be $189.00 and after the third month I wanted to cancel and it would automatically cancel, now I have to call and cancel 🤷🏻♀️😡. Not happy with lied to
We are sorry to hear about your frustration. We aim for complete transparency, and our promotional terms—including the deep discount on month one—are presented during checkout. Subscriptions roll over after the 3rd month unless canceled directly through our support team. Since your initial 3-month package has ended, we want to make finalizing your account as smooth as possible. Please reach out to us at 833-949-8998 or [email protected] so we can complete your cancellation today. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
I never got my syringes to use the GLP one. I called and never received my package Sondra Gefsky.
Thank you for bringing this to our attention, Sondra. We sincerely apologize for the frustration and delay in receiving your syringes. Being unable to administer your GLP-1 medication is unacceptable, and we take incomplete shipments very seriously. Please reach out to our team immediately at [email protected] or 833-949-8998 so we can locate your account, verify your shipping details, and expedite a supply of syringes to you right away. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
Madison is a great Agent to talk to. Very helpful and knowledgeable. She definitely shows support to ALL patients and gives them the best experience possible. You can tell how much she loves her job and helping others just by the way she responds to questions and concerns! :)
Tessa was very helpful, polite, friendly, and answered all of my questions.
Received a prompt response to my question.
Service at first was great but they billed me before they even asked if I wanted to renew my prescription. Charge me then tried to contact me for a renewal I would just like to have my money they took unlawfully returned.
Thank you for bringing this to our attention. We apologize that the renewal workflow was not clear. Auto-renewal charges automatically trigger an online Intake form for you to fill out; once submitted, a provider reviews it to write your prescription for shipment. If you have not completed this form yet, please log into your portal to submit it, or call 833-949-8998 or email [email protected] so our support team can assist you directly. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
As of today Aug. 8, 2026 I opened everything very impressed with delivery & Medicine on ice it was very very hot!!! Opened everything read all documents ready to begin treatment as of Monday Aug. 10,2026…. I will stay in touch & let you know how treatment is going Thank You
Madison was great she answered all my questions and everything was good five star review for her
Season is very patient and helpful.
It is very easy to go into the site. You can text the ai anytime.the Dr are available when you are available. It delivered to your door. And it convenient.
The customer service was courteous and did answer my question throughly. thank you Donna Russell
Your customer service agent did a great job, however, your policy for payments being made every 28 days is unnecessary. The customer should be able to pay on the day of the month, every month that they wish to pay on for instance I would like to pay every 15th of the month.
The customer service agent was such a pleasant person to work with! She answered all of my questions in a timely manner and satisfied all my needs.
283 reviews matching
