Knowledgeable
Knowledgeable, the request to cancel the subscription was efficiently completed. Customer service was great!
About Direct Meds
Data updated- Website
- directmeds.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 283 reviews
- Replies to negative
- 76% (16/21)
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About this business
Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals.Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient.Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way.At Direct Meds, your health journey is our priority.
Written by the business, not verified by us.Is Direct Meds legit?
Direct Meds (directmeds.com) has a 4.6 out of 5 rating on OK.one, based on 283 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 76% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer support representatives for being exceptionally friendly, knowledgeable, and genuinely helpful when answering questions about their programs. Consumers also highlight that response times are fast, making the entire journey smooth, easy, and stress-free from start to finish. However, some people mentioned experiencing frustrating issues with product effectiveness, unwanted side effects, or feeling disappointed by the results. Others also noted difficulties with medical support callbacks, stating that it was sometimes hard to get a timely response from a doctor or nurse regarding dosage questions.
Auto-generated from all reviews of this business. For reference only.What people say
Talked to Wendy on the phone to help…
Talked to Wendy on the phone to help sign in process. She was of great help and patience with me . Thank you Wendy!
Very nice and helpful
Caity Andi Did great
Martin was very helpful,
Great help
Very responsive and able to answer questions
Zoey was great !!
Customer service Monica Black was a a great help made experience worthwhile…
Customer service Monica Black was a great help made it very easy to
Almost 2 weeks late in sending my meds…
Almost 2 weeks late in sending my meds out
Reply from Direct Meds2026-08-10
Thank you for bringing this to our attention. We sincerely apologize for the unacceptable delay in dispatching your prescription. Gaps in your medication schedule are something we take very seriously, and waiting nearly two weeks for shipment is not the standard we hold. Please contact us immediately at [email protected] or 833-949-8998 so we can locate your account, verify the order status, and expedite your shipment right away. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
The information you provided me with…
The information you provided me with med Ed was very helpful and I hope to see if it works out well with me meeting all expectations and what is going to work for wife and I WILLIAM A PITTS
Rapid and discreet
quick response, very professional
Quinton R
Quinton R. was helpful and kind. You need to have more representatives like him. Thank you Quinton, YOU ROCK!
Sabstin was very professional and very…
Sabstin was very professional and very helpful with the the survey.
Don’t ask the company is going downhill
Marvin Chase was wonderful
Marvin Chase was wonderful! He put me on a brief hold then came back with what I needed to do next. He was very professional and explained everything to me. Great customer service.
Very quick response
Very quick response, polite and efficient staff. Thank you for responding and making this easy.
A complete failure.......Friday night…
A complete failure.......Friday night plan works better......
Reply from Direct Meds2026-08-10
We are truly sorry that your treatment did not deliver the results you were looking for. Your health goals matter to us, and we want to address your concerns directly. Please connect with our team directly at [email protected] or 833-949-8998 so we can evaluate your account and assist with next steps. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
Customer service was excellent
Customer service was excellent. Coby Palmer answered all my questions and followed up with an email confirmation. Thank you!
You cannot cancel without big payment sales pitch didn't advise me that…
Your sales pitch didn't advise me that its a no cancel option,unless you pay hundred plus dollars to cancel . This is unacceptable it is a gimmick .Way to treat customers.
Reply from Direct Meds2026-08-10
Thank you for sharing your feedback. We apologize for any confusion regarding our program commitments. Our 30-day and 90-day plan options, along with their pricing details, are clearly displayed during the online checkout process prior to purchase. Depending on the plan selected, we ship the corresponding 30-day or 90-day supply of medication. Please reach out to our team at [email protected] or 833-949-8998 so we can review your account details and discuss your options. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
All my questions / comments /…
All my questions / comments / adjustments with Direct Meds have been processed / responded to in a timely and professional manner. Very satisfied. Latest response by Coby Palmer very good.