Great service
Understanding …great communication thank you
About Direct Meds
Data updated- Website
- directmeds.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 283 reviews
- Replies to negative
- 76% (16/21)
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About this business
Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals.Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient.Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way.At Direct Meds, your health journey is our priority.
Written by the business, not verified by us.Is Direct Meds legit?
Direct Meds (directmeds.com) has a 4.6 out of 5 rating on OK.one, based on 283 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 76% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer support representatives for being exceptionally friendly, knowledgeable, and genuinely helpful when answering questions about their programs. Consumers also highlight that response times are fast, making the entire journey smooth, easy, and stress-free from start to finish. However, some people mentioned experiencing frustrating issues with product effectiveness, unwanted side effects, or feeling disappointed by the results. Others also noted difficulties with medical support callbacks, stating that it was sometimes hard to get a timely response from a doctor or nurse regarding dosage questions.
Auto-generated from all reviews of this business. For reference only.What people say
It was easy to get questions answered…
It was easy to get questions answered right away and easy of the portal.
Service, Reps and Dr's are great
The staff at Direct Meds are great and for real .. no bots talk to. Luckily I got Trixia Brown, who was very efficient and personal. She took care of my requests, and Trixia was so refreshing friendly! A great customer experience. Thank you Direct Meds and Trixia.
Changed my email address
Very helpful and friendly
Zoe gave great service
Zoe was very nice and understanding. She gave me a quick response to my inquiry and was pleasant to talk too. She solved my issue! Thank you!
Very efficient and polite
Very efficient and polite . I sincerely appreciate talking to the practitioner right after filling out the forms. Another company I used made an appointment for a few days later at a specific time. I appreciate the Directmeds efficiency much better.
Received great service from Zoe
Received great service from Zoe! She was very nice and explained everything I requested. She was great 👍
Winter was helpful with directing me to…
Winter was helpful with directing me to the right department.
Monica Black was professional
Monica Black was professional, as well as very friendly.
Confident and knowledgeable representative…
I called yesterday about some questions about my my first bottle of Trizepitide after taking Semaglutide. There was some confusion because I got some different syringes and a vile that was new to me. When I called the first time it was 45 minutes on the phone and I still had to talk to customer care. I was informed that I was sent the wrong bottle or vile. Yesterday was my shot day and I waited all day to hear back from somebody and did not hear back from them. I missed a phone call this morning because I was at an appointment and I received an email with some explanation but nothing telling me that I had the correct vile. After I’ve been told I have the wrong vile, I need confident and knowledgeable people to address that issue. So I called back today and spoke to Claire Leigh Palmer. I explained to Claire what the problem was and she provided a very confident answer to me which made me feel assured. I didn’t need to speak to the nurse because she explained to me that I did have the right vile and that was the main thing I needed to know. She was kind, patient with me and my questions, and the most important confident and knowledgeable and could answer my questions without having to put me on hold three or four times. She assured me that what I had was accurate and that I needed to inject 50 units ongoing. My conversation with her took about 10 minutes. I’ve spoken to Claire before I believe, and she is very thorough.
Max was a huge help in addressing my…
Max was a huge help in addressing my needs. Much appreciated. Mike Kaiserman (520). 471-3044
Michael took his time to make sure…
Michael took his time to make sure everything was correct in your system before ending our call. He was polite, listened well, and made sure he met my needs.
Solving the problem quickly
i called about being taken off the e…
i called about being taken off the e mail list,,,,2 techs said i had been a member to get e mail...I NEVER WAS AND BOTH TECHS where very annoyed that i would nt admit it..one asked me for my address i said idont feel safe SO I GAVE THEM A HOUSE # DOWN THE STREET,,very rude,,,i neverhad that with HUMANNA PHARMACY since 2010...
Excellent Customer Service
Mark Jones was excellent. Answered all my questions, very knowledgeable. Very nice!
Leigh Palmer (Associate) took the call
Leigh Palmer (Associate) took the call, understood my problem and rectified as we spoke. God job!
Excellent customer service by Maya!
I found the meds to be beneficial in my…
I found the meds to be beneficial in my weight loss journey. The cost however, was more than I expected over the long term.
Issues with Intake - Fixed!
I was having issues with the intake process. I communicated via portal and it was not getting resolved. Finally, Emma reached out to and spoke live to remedy the situation because she had override. She was very understanding and extremely helpful. Thanks, Emma.
Customer Service
The one thing I LOVE is that whenever I send an email, I get a response almost IMMEDIATELY!!! That always amazes me!!! Most companies do not respond quickly, if at all!!! Whenever I speak to an associate at Direct Meds they have always been so eager to help and are always courteous, patience and seemed to be very eager to try to solve any problem I may have at the time. So far, I am EXCEEDINGLY pleased with my interactions with Direct Meds!!! I hope their ecxellent customer service continues!!