About Direct Meds
Data updated- Website
- directmeds.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 283 reviews
- Replies to negative
- 76% (16/21)
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About this business
Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals.Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient.Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way.At Direct Meds, your health journey is our priority.
Written by the business, not verified by us.Is Direct Meds legit?
Direct Meds (directmeds.com) has a 4.6 out of 5 rating on OK.one, based on 283 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 76% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer support representatives for being exceptionally friendly, knowledgeable, and genuinely helpful when answering questions about their programs. Consumers also highlight that response times are fast, making the entire journey smooth, easy, and stress-free from start to finish. However, some people mentioned experiencing frustrating issues with product effectiveness, unwanted side effects, or feeling disappointed by the results. Others also noted difficulties with medical support callbacks, stating that it was sometimes hard to get a timely response from a doctor or nurse regarding dosage questions.
Auto-generated from all reviews of this business. For reference only.What people say
It was not great having problems with…
It was not great having problems with the intake form for glutathione it ask how did I hear about it. But it does not except my answer I have tried different answer and it does not ler me finish filling out the form, can someone HELP
Mr Caleb was very helpful assisting…
Mr Caleb was very helpful assisting with my issue. Thanks
Caleb was awesome
Caleb was awesome! I was having trouble navigating the portal for my medical intake. He stayed on the phone with me until it was completed. Caleb made this easy.
They are easy to deal with
They are easy to deal with! Easy breezy!
Customer service is awesome
Customer service is awesome. Winter Jones was very efficient and exited to help me.
Emma was very helpful in solving my…
Emma was very helpful in solving my issues.
It's been the best GPL 1 by far! They have been fast efficient and effective. And great customer service!
Didn't even fast efficient and effective! And good customer service. And has been the best GPL 1 by far. And thank you for that!
EVERYONE IS VERY HELPFUL
EVERYONE IS VERY HELPFUL. THEY ANSWER ALL MY QUESTIONS' .I HIGHLY RECOMMEND GOING THROUGH DIRECT MEDS. ALSO THE PHYSICIAN ASSISTANT WAS EXTREMELY CONCERNED AND VERY HELPFUL. PLUS MIA RICHARDS WHO I TALKED WITH WAS VERY PATIENT AND HELPFUL.
Fixed the problem right away and stayed…
Fixed the problem right away and stayed on the line with me til it was done
Max Dickson was very helpful
Max Dickson was very helpful. While on hold he kept checking back and updating. Then while waiting for an answer from his supervisor he told me he would call bac and he did within about 15 minutes. Good job Max!!!
Great service!
Courteous & fast service
Appreciate the short wait time and fast efficient service
So far so good
So far so good. Dillon was helpful and efficient. Let’s hope the meds work.
People I conversed with were polite and…
People I conversed with were polite and very courteous. Always easy to talk to whenever I’ve had questions.
Never Received my Order and Was Told to…
Never Received my Order and Was Told to Track the Order Without a Tracking Number for Anything..... And Was Still Charged
Reply from Direct Meds2026-08-10
We are sorry for the confusion regarding your delivery and tracking details. Automated tracking emails are issued upon shipment, and we encourage you to check your email records for those details. If your package has gone missing in transit, please submit a claim with the carrier and reach out to our team at 833-949-8998 or [email protected]. Once you notify us of the claim, we will gladly arrange a replacement shipment for you. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
They are horrible
They are horrible. I cancelled the subscription over the phone like they require. They still keep charging me and the last person I spoke to yelled and then hung up because she insisted I was wrong.
Reply from Direct Meds2026-08-10
We are deeply sorry for the way you were treated and for the continued billing after your cancellation request. Professionalism and accurate account management are basic expectations, and we failed you on both fronts. We want to fix this immediately and ensure you are not billed further. We would greatly appreciate the opportunity to review your account in detail and work toward a resolution. A request for contact information has been sent through Trustpilot so that I can reach out directly, review the charges, and address the concerns mentioned. Your feedback is important, and we want to ensure every issue is handled appropriately. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
Service you can count on.
The team was awesome about offers to help finance my weight loss. The medicines, the doctor call and customer service were the best.
Katie was very helpful
Katie was very helpful. Thanks
Olivia Greene was very professional and…
Olivia Greene was very professional and helpful.