About Direct Meds
Data updated- Website
- directmeds.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 283 reviews
- Replies to negative
- 76% (16/21)
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About this business
Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals.Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient.Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way.At Direct Meds, your health journey is our priority.
Written by the business, not verified by us.Is Direct Meds legit?
Direct Meds (directmeds.com) has a 4.6 out of 5 rating on OK.one, based on 283 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 76% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer support representatives for being exceptionally friendly, knowledgeable, and genuinely helpful when answering questions about their programs. Consumers also highlight that response times are fast, making the entire journey smooth, easy, and stress-free from start to finish. However, some people mentioned experiencing frustrating issues with product effectiveness, unwanted side effects, or feeling disappointed by the results. Others also noted difficulties with medical support callbacks, stating that it was sometimes hard to get a timely response from a doctor or nurse regarding dosage questions.
Auto-generated from all reviews of this business. For reference only.What people say
Martin was able to answer my question…
Martin was able to answer my question very quickly.
Very helpful
Agent 'Tony' as perfect
Agent 'Tony' as perfect. Actually beyond perfect in all areas. Kind, helpful, polite, resourceful. A total gem!
Helpful person!
There was a problem with the delivery…
There was a problem with the delivery of my medication and they resolved it to my satisfaction.
Always on time
Season tried to help me with a shipment…
Season tried to help me with a shipment that was delivered, but I never received. She had forwarded the information to another department to see if there’s anything they can do. I pressure her efforts on my behalf because I did not receive the meds that I had ordered. It appears they did arrive, but never made it inside my house.
My request was taken care of
Dillon Ercanbrack
Dillon Ercanbrack, was great help very professional and took my questions and concerns very seriously. He was knowledgeable about the product.
This works!
I would highly recommend this to women that are going through perimenopause, it’s really made a lot of great changes in my life to give me clarity while working an energy. I need to start exercising again.
He was let me know what was going on.
Wrong Dosing
Thanks for taking the time to listen to me and understanding what I did wrong and the help to get back on track much appreciated.
Cedric was very knowledgeable and made…
Cedric was very knowledgeable and made me feel very comfortable working with him on line. I'm 67 and don't know technology. He is an accent to your company. Thanks
The meds I'm receiving work
The meds I'm receiving work and have worked great. I have lost 44 lbs on tirzepatide in 6 months. The prescription comes fast. I recently had an issue with my next shipment and sent an email which customer service called me the same day and straitend the issue out.
Ozempic
I have called for help a few times. I am so sick on the Ozempic that I cannot work or function. I have been sleeping 13 hours a night and taking 3 hour naps. I cannot take the product and I have not lost any weight. Even if I were losing, I would not take the product anymore. I believed I was receiving Tirzepatide, but received Ozempic. I called you and the nurse told me she was changing the prescription to Tirzepatide and I would hear from customer service, but they never called. When I called to check on billing, no action had been taken I did not expect to get 3 months of product all at once. I am too sick to take the product and I will not pay for what I cannot take. Any respectable pharmacy would not expect a patient to commit to three months of product without knowing it was effective and at least not hurt them.
Reply from Direct Meds2026-08-10
Thank you for sharing your experience. We are deeply sorry to hear about the severe fatigue you are experiencing and the breakdown in communication regarding your prescription change. Your safety and well-being are paramount. Patient accounts experiencing severe side effects need immediate clinical attention and support. Please contact us right away at [email protected] or 833-949-8998 so a supervisor can review your medical history, investigate the prescription mismatch, and address your billing and fulfillment concerns directly. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
you keep offering me your weight loss…
you keep offering me your weight loss medications and thenwhen I apply to receive them nothing happens
Reply from Direct Meds2026-08-10
Thank you for sharing your feedback. We apologize for any confusion regarding your application status. Please note that our clinical process requires an online Intake form to be fully completed before anything can move forward. Once submitted, your completed intake is immediately sent to a healthcare provider to review and write your prescription. Please complete your intake in your account portal, or reach out to us at [email protected] or 833-949-8998 so we can help you finish it. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
My experience with direct Meds was…
My experience with direct Meds was excellent
assistance help me clarify discounts…
assistance help me clarify discounts for NAD and Semorelin