Easy-Peazy from Start to Finish!
Easy to get set up and the communication/response to questions or concerns during the cycle was superb. Staff and customer service was top notch!
About Direct Meds
Data updated- Website
- directmeds.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 283 reviews
- Replies to negative
- 76% (16/21)
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About this business
Direct Meds is the fastest growing telemedicine company in the US. They have a laser focus on making ordering medications online quick, easy and with upfront pricing. At Direct Meds, our mission is to make high-quality healthcare more accessible, affordable, and convenient. We specialize in personalized telehealth services, connecting patients with licensed medical providers who create customized treatment plans tailored to each individual's health goals.Whether you're seeking support for weight management, wellness, healthy aging, or preventative care, our team is committed to delivering a seamless experience from consultation to ongoing support. We believe healthcare should be straightforward, transparent, and centered around the patient.Our dedicated customer care team works closely with every patient to answer questions, provide guidance throughout treatment, and ensure they have the resources they need to succeed. We are continually striving to improve our services based on patient feedback and remain committed to providing compassionate care with exceptional service every step of the way.At Direct Meds, your health journey is our priority.
Written by the business, not verified by us.Is Direct Meds legit?
Direct Meds (directmeds.com) has a 4.6 out of 5 rating on OK.one, based on 283 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 76% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and customer support representatives for being exceptionally friendly, knowledgeable, and genuinely helpful when answering questions about their programs. Consumers also highlight that response times are fast, making the entire journey smooth, easy, and stress-free from start to finish. However, some people mentioned experiencing frustrating issues with product effectiveness, unwanted side effects, or feeling disappointed by the results. Others also noted difficulties with medical support callbacks, stating that it was sometimes hard to get a timely response from a doctor or nurse regarding dosage questions.
Auto-generated from all reviews of this business. For reference only.What people say
The team went above and beyond
I had an excellent experience! The team went above and beyond to help me resolve my issue and made the entire process easy and stress-free. They were able to get me the exact rate I was hoping for at a great price. Their customer service was outstanding—friendly, professional, and truly focused on helping me. I highly recommend them for their exceptional service, competitive prices, and quality products. Thank you for making everything so smooth!
My experience was GREAT!!
My experience was GREAT!!! Claire (I hope I spelled her name correctly), went above and beyond to assist me. She volunteered to stay on the phone with me until I completed my Intake. That was very comforting!! Claire was kind, patient and understanding. She made my experience today very pleasing. KUDOS to Clair!!!
The tech I spoke to on Saturday…
The tech I spoke to on Saturday afternoon was very friendly and knowledgeable, he provided me with the info I needed where no one else contacted me after I called and sent e-mails, he deserves 5 stars and more! Unfortunately I didn’t write down his name, sorry!!
Very professional and patient.Nice…
Very professional and patient.Nice people .They showed alot of trust both ways.I would deal with them always.
She(sweet woman from South Africa) was…
She(sweet woman from South Africa) was very sweet to tell me her personal experience with the injections. She made me see that I need to be patient and consistent, do exercises that are fun, and stay positive.
The rep was attentive to my concerns…
The rep was attentive to my concerns and request. No hassle. Thank you. Great job.
Marvin
Marvin, was very helpful, and walked me through the process of increasing my dosage of semaglutide.
Jaime and Rachel Adams helped me with…
Jaime and Rachel Adams helped me with all my customer service needs. Thanks!
I have yet to have a doctor call me to…
I have yet to have a doctor call me to discuss my dosage even though I was promised they would. P Andersen
Reply from Direct Meds2026-08-10
We are sorry for any confusion regarding your scheduled consultation. To ensure our physicians have the necessary medical details to discuss your dosage safely, our online Intake form must be completed first. Please complete that form if you have not done so already. Once submitted, we will coordinate your call right away. Please reach out to us at 833-949-8998 or [email protected] if you need help finding or filling out the form. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
Wonderful phone conversation with…
Wonderful phone conversation with Belinda Brown solved my problem
Great help
Thank you for the help Jamie Somers
Very easy to get my refill and customer…
Very easy to get my refill and customer service friendly and patient
Came through when insurance failed
Came through when insurance failed, provided reliable products, with excellent customer service
When i spoke to her she was kind and…
When i spoke to her she was kind and explained everything clearly step by step tysm
every one that I have had to talk to is…
every one that I have had to talk to is kind, patient, & helpful.
Easy to use and refill info clear
Shawn B
Shawn B. Was amazing to say The least! He gave me all the information I needed/wanted to know. Was patient and worked with me on when I was able to sign up. Didn’t give me a “buy now or forever hold your peace” vibe at all. Everything happened so quick and super easy to understand. Great customer service, I love DirectMeds and will be sharing my story with anyone/everyone! :)
I’ve been sick for almost 2 weeks
I’ve been sick for almost 2 weeks. I will most likely discontinue use
Reply from Direct Meds2026-08-10
Thank you for bringing this to our attention. We are deeply sorry to hear that you have been feeling sick for almost two weeks. Your health, safety, and well-being are our highest priorities. Before making any decisions to stop your treatment, we strongly encourage you to speak with our medical team. Please reach out to us right away at [email protected] or 833-949-8998 so we can prioritize a consultation with a clinical specialist to review your symptoms and support you. Arj N. Patient Experience Team [email protected] 833-949-8998 Direct Meds
The representative was very helpful
The representative was very helpful. She tried to make a correction on an entry date, but couldn’t. She tried to correct. She will notify the correct department to make the change.