Dobell (dobell.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 73% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; 70 of them were added in the last 12 months. Last updated 2026-08-10.
I bought a double breasted velvet blue sports jacket. It was really nice and was packed in a travel bag. However two of the buttons popped off the first time I wore it. Luckily I found one and they packed one extra. Will need to have a tailor put them on and maybe re sew the others so they don’t fall off. The material of the jacket was nice though.
Reply from Dobell2026-01-07
Good afternoon Marcos,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I have fed your complaint ref. button stiching back to the design/QC team who are carrying out further checks in house.
Appolagies for any inconveniance caused, I have now processed you a slight refund to make up for this, keep an eye out for an email relating to this refund.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
G
George · 5 reviews · Experienced 2025-11-27 ·
★★★★★
Customer service lacking
Tried to order shoes for a gala but no one ever responded to the contact form. There is no phone number listed and no indication of the shoes are UK or US sizing. Just a vague sizing guide showing the difference.
Adding to review to respond to Dave:
—
Hi Dave, I will try to email again and have given you my email address and phone number. I would still order and update the review if I can get the answers I need. Thank you.
Reply from Dobell2026-01-06
Good morning George,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Looking into this for you but I would need to know your email address so I can look into why your email did not get responded to.
I will send you a Trust Pilot request for more information, this will enable me to look into this further for you.
Alternativley, please don’t hesitate to get in touch again @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
The packaging was professional! The fit was perfect!
the packaging was professional. The other was perfect o
Reply from Dobell2026-01-04
Good morning Carfilly,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
P
Paul · 16 reviews · Verified · Experienced 2025-12-31 ·
★★★★★
Great tuxedo pant &vest
Great tuxedo pant &vest! The vest/pant combo really made my "custom" tuxedo. Big hit at New Years Eve Party. Fast delivery too.
Reply from Dobell2026-01-03
Good morning,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
I am a three time repeat satisfied customer. I always shop Dobell first because of the value and consistency in a quality product. Keep up the job work!
Wes Thompson
Reply from Dobell2026-01-01
Good morning Wesley,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
From everyone here at Dobell we wish you a Merry Christmas.
Dave
Customer Services, Operations & Logistics Manager
c
customer Phil G · 1 review · Verified · Experienced 2025-12-19 ·
★★★★★
It’s been a terrible experience
It’s been a terrible experience. I’ve paid for the shoes. I’ve paid the duty. But no delivery. It went to my house but was so late I wasn’t there. So I requested that it be left at my closest UPS facility and that didn’t work either. I don’t know where the shoes are now. Hoping they show up.
Reply from Dobell2026-01-04
Good morning Nancy,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Been looking into this for you, I can see you have opted for this to be delivered to a delivery point, but UPS has stated "we're not able to deliver this package to the selected UPS Access Point".
I think you need to reach out to UPS again and ask for re-delivery, especialy as you have paid import.
If you are still struggling, the team can be reached @ [email protected] and they will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Good morning Kim,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
From everyone here at Dobell we wish you a Merry Christmas.
Dave
Customer Services, Operations & Logistics Manager
D
David Sowman · 10 reviews · Experienced 2025-12-18 ·
★★★★★
Whilst Dobell sent an incorrectly…
Whilst Dobell sent an incorrectly labelled item to me their customer service on reporting the issue was excellent , with a full refund including all postal charges. They replied within 12 hours and sorted a refund within 36 hours . Thank you .
Reply from Dobell2025-12-23
Good morning David,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
From everyone here at Dobell we wish you a Merry Christmas.
Dave
Customer Services, Operations & Logistics Manager
Arrived on time, the fit and finish was wonderful. I have several more orders coming your way. Thank you so very much.
Reply from Dobell2025-12-22
Good morning MLM,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
From everyone here at Dobell we wish you a Merry Christmas.
Dave
Customer Services, Operations & Logistics Manager
S
Susan · 2 reviews · Verified · Experienced 2025-11-30 ·
★★★★★
I was unable to purchase a tweed coat…
I was unable to purchase a tweed coat that was on your website. It simply said the transaction failed. No discussion about whether or not the coat was out of stock or not. Then I received a email saying I was being refunded. I tried purchasing another coat, but same thing. It’s unfortunate because I’m buying for someone who’s quite small. 36 regular. It’s not easy to find, but your website has it. I just can’t seem to get it.
Reply from Dobell2025-12-22
Good morning Susan,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Very odd, you mentioned unable to purchase BUT if we refunded the order it must have gone through and stock must have existed?
Looks to have been cancelled a week after your purchase, I think you have maybe missed the comunication we sent you as part of your order confirmation email which needs actioning to release the order.
This email basically details we ship from UK and you will be required to pay duties on Import.
We do mention in this email, if we dont hear back in 7 days the order will be refunded (not shipped).
I can see you received the email in question and opened 6 times, but cant see you responded with "authorised to ship"?
This is why we didnt release the order and processed you a full refund, btu your order was placed and we did reach out.
If this dosnt clear your quirie up for you, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
From everyone here at Dobell we wish you a Merry Christmas.
Dave
Customer Services, Operations & Logistics Manager
I placed an order for holiday gear and it never shipped.. Then i was notified i was receiving a credit as good news.. not sure how thats good news and why it never shipped. Disappointing.
Reply from Dobell2025-12-22
Good morning Apanzica,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Looks to have been cancelled a week after your purchase, I think you have maybe missed the comunication we sent you as part of your order confirmation email which needs actioning to release the order.
This email basically details we ship from UK and you will be required to pay duties on Import.
We do mention in this email, if we dont hear back in 7 days the order will be refunded (not shipped).
I can see you received the email in question and opened, but cant see you responded with "authorised to ship"?
This is why we didnt release the order and processed you a full refund.
If this dosnt clear your quirie up for you, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
From everyone here at Dobell we wish you a Merry Christmas.
Dave
Customer Services, Operations & Logistics Manager
P
Patrick Nolan · 3 reviews · Experienced 2025-12-18 ·
★★★★★
Outstanding Customer Service!
I placed an order today with Dobell as I have a wedding next week and as usual have left it till the last minute to get a suit. I placed an order for next day delivery, as I'm only back in the UK this weekend and planned to collect it from my parents house to bring back with me. When I went to place the order, I'd entered the wrong card details, so the page refreshed and reset the delivery to 3-4 working days. Without checking, I just corrected the card details and paid.
The panic when I saw the 3-4 working day delivery! I contacted Dobell's customer service email explaining the situation asking if I could pay the additional to upgrade the delivery, or if I'd have to reorder and cancel the other. I was worried when I saw the autoreply of (up to) 2 working days to reply.
I needn't have worried, literally within a few minutes, Emelie responded advising that she'd very kindly asked the Warehouse to upgrade the delivery to next day as a good will gesture!
Just fantastic customer service that (sadly) is becoming more and more of a rarity these days.
Thank you so much for saving my wedding outfit Dobell, and please pass on my sincere thanks to Emelie! I purchased my wedding suit from you a few years back, and today's just shown why I will continue to use Dobell for my formalwear.
P.S. I think Emelie deserves a Christmas bonus!
Reply from Dobell2025-12-19
Good morning Patrick,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I have spoken with Emelie, she said thanks for the posative feedback and agrees she deserves a Christmas bonus, well done Emelie.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
The information provided on the website does not thoroughly explain the tariffs. Based on how it is presented, it appears the fee would be approximately 8–10%, but it does not mention that brokerage fees would also apply. When I agreed to have the package shipped, the total cost to ship it was nearly the same as what I paid for the items themselves. This was completely unexpected and overwhelming.
Reply from Dobell2025-12-15
Good morning Brandie,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
We are further building out the information so it shows at checkout as the detail is online and can be found on our FAQ US Import page but would be more benefitial when you are finalising your purchase.
As stated online there are 2 duties which apply, one is based on the product and the second is based on its country of origin, looks from your statment above you where only expecting one duty to be levid.
Unfortunatly these import fee's are out our hands and we make every effort to reach out before shipping to double check you are aware.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Good morning Bismark,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Received exactly what I ordered in a reasonably amount of time. Not happy paying $80 plus’s dollars in tariffs
Reply from Dobell2025-12-12
Good morning Judy,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
J
Joe C · 2 reviews · Verified · Experienced 2025-11-28 ·
★★★★★
US Shopper
I was able to communicate directly with Dobell personnel and ask questions about shipping, tariffs and what to expect when receiving the package. My purchased arrived perfectly.
I would purchase more from this company,
Reply from Dobell2025-12-11
Good morning Joe,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Great quality product. Great communication about shipping, etc. Thanks so much!
Reply from Dobell2025-12-12
Good morning Doug,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Pretty convoluted process to get the items from overseas. And the information needed for customs and release of the items for delivery is sketchy at best and probably not worth the risk in the future.
Reply from Dobell2025-12-11
Good morning Meagan,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I agree, unfortunatly due to the value of the order being over the freshold for Informal US clearance the goods had to go through Formal clearance which is why the additional information was required by US customs authority to act on your behalf, slowing up the delivery.
This is out of our hands im afraid though appolagise for the inconveniance casued localy.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
I ordered a sports jacket for my son for Christmas on Black Friday. Within a week Dobell cancelled my order saying they had sent a question about tariffs. I was dealing with a family emergency and did not see my “promotional” emails right away and they cancelled my order. I lost the Black Friday deal and they refused to honor the deal after they cancelled. Do not order from this company if outside of the UK!
Reply from Dobell2025-12-10
Good morning Tracy,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I have fed this back to the team, the email we sent regarding import fee's when goods enter the US did say the order will be automaticaly refunded a week later if not responded to as we cant hold your funds or the stock for any longer then this.
I understand you missed this email due to a family emergancy which im sorry to hear but the refund was automatic and once processed we cant revert a refund and ship the goods.
For anything further please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
H
Harold D Grant · 2 reviews · Verified · Experienced 2025-11-19 ·
★★★★★
Excellent..delivery to the US
Excellent..From start to wearing.
My two shirts arrived extremely quickly, even after having the slight delay to pay tariff taxes.
Really nicely done as I have already worn one !!!
Reply from Dobell2025-12-10
Good morning Harold,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
