Dobell (dobell.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 73% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; 70 of them were added in the last 12 months. Last updated 2026-08-10.
I sent the product back. I received my refund. The shirt was sold to me for 79 dollars, and I was told there may be a tariff to pay. I paid the tariff (78.10 dollars). I am assuming this portion will not be refunded.
Reply from Dobell2025-09-26
Good morning Carlos,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I can see we have refunded your return back to the original payment method back on the 19th September when the goods hit our warehouse in US.
If still not received please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
I had to ask for a refund due to a time issue. These guys worked out my refund quickly and efficiently.
Reply from Dobell2025-09-26
Good morning Scott,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Unbelievable service. Because of a shipping issue with the carrier, they found what I needed in another inventory location and delivered it to my hotel the NEXT DAY as I had left my house for a wedding. They had already helped me with an UK delivery purchased from the US, but gave extra effort to solve the issues the same day that my order didn't arrive. They did not cause the issue but they took it upon themselves to solve it. Does your current clothier do that?
Everyone I dealt with was PERSONABLE,, KNOWLEDGEABLE, and POLITE. Will recommend and use again.
Clothing is made well, durable, accurate color descriptions, and very stylish. All reasonably priced as well.
Reply from Dobell2025-09-22
Good morning Tim,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
I ordered an item 2 weeks ago and it has not arrived. There is no way to contact customer service. You have to send an email and wait days for a response.
Reply from Dobell2025-09-15
Good morning Richard,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
We have not shipped your order yet, but I emailed you on 2nd of September in relation to UK-US shipments and the Import fees.
Please see email or reach out to [email protected] and the team in UK are waiting your responce and we will ship.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Great service fast delivery and the best hats money can buy
Reply from Dobell2025-09-13
Good morning Jeffrey,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
I was surprised how well the vest actually was for the price. The only down side was the extra duties and tariff's charged after the purchase making my 30$ vest 100$, but that isn't the fault of the company.
Reply from Dobell2025-09-09
Good morning Brittany,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
I got my order, but not before I was told pay an extra $64 to UPS on top of what I had already paid for delivery. I'm not sure whether this is was a "tarrif" thing, but if it was, I could have been told this when placing my order. So what I though was a great deal on the coat was no deal at all. Upon trying the coat, I saw the sleeves are too long. Yet another expense for tailoring. It took everything out of my order experience.
Reply from Dobell2025-09-08
Good afternoon William,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I can confirm this was indeed in relation to your localised tariffs when purchasing from overseas.
At checkout I can see you have ticked the box which states we ship from UK and goods are manufactured all over. The place order button will not work until you have checked this box.
Based on your feedback though, I have started to reach out further to all customers before we ship anything as we want full transparency here as we are not making anything from this and these fee's have been put in place & controlled by US goverment.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
The purchasing process was fine and all and there was a representative that helped answer my questions. However, the exact fit of the tix could be better. I ended up having to get it tailored which cost me over $600 dollars because of the amount of work that would need to be done. One part in particular were the sleeves as they were too long and the buttons on the cuff were sewn into the interior lining, making it more work to get hemmed. Overall I am a bit disappointed in the product and would have rather paid for a recognizable name for what I have paid now.
Reply from Dobell2025-08-27
Good morning Troy,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Sorry to see your Tux was not quite right, but thank you for recognising the teams support on this one.
I have now refunded you for your Tux to offset some of the costs associated with your alterations.
If you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Good afternoon Paul,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Almost 5 stars, we will work on the below to further improve transparency but I'm afraid these fee's are outside out control.
A few things we have already done to help,
We have the message at checkout which states we ship goods from UK, which are manufactured all over, this is a tick box which you can't place an order without ticking.
Sorry if you have missed this, we will amend it into bold.
I also reached out to you before we shipped with full transparency, this gives customers who have not read the tick box statement an additional point of contact to cancel the order before it's shipped, imported and to late.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
David Butcher was fantastic. He responded to my inquiries incredibly fast and resolved the issue I had quickly and professionally. Top notch customer service!
Reply from Dobell2025-08-16
Good morning Jarred,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Good morning Jorge,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I can see we shipped your goods on the day you ordered.
They have not been delivered because the receiver has refused the Import fee's against this US import.
If you still require, I advise you pay the import fee's on the UPS tracking page and they will deliver your goods, or return to us.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Great quality suit. Perfect shade and material for what I was looking for!
Reply from Dobell2025-08-02
Good morning Abner,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Great suit. Exactly what I was looking for ! Didn't care much for the $281 tariff. I thought the UK was 10% until August 1st. But at any rate, what ya gonna do with Donny Five Timez ! over here showing his rear end.
Reply from Dobell2025-07-28
Good morning Earl,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
C
Chantelle · 2 reviews · Experienced 2025-07-10 ·
★★★★★
No suit and no acknowledgment since July 10th
My husband made an order on the 10th of July for a 3 piece suit for our wedding.. no acknowledgment, no confirmation, nothing. He emailed in early this week and still no response
Reply from Dobell2025-07-25
Good morning Chantelle,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I have looked into this and I can see 2 issues which I belive you are already discussing with the team.
Firstly, we have checked with our payment provider about the lag in payment, which lead to your order being cancelled as funds had not been authorised. They have advised that there looks to have been a 2hr lag between when you checked out on our website to when you finalised the purchase in your chosen payment provider.
Unfortunately we only reserve stock in baskets and in "pending payment" for 2hrs as we need this reserved stock to sell elsewhere, this is why your order was cancelled and we never shipped anything.
Secondly, the first time you reached out to us at [email protected], our Network provider flagged your email as "Spam", therefore quarantined the email and the team in customer service never received it.
I apologize your order journey has not been as expected and hopefully the above details how this has come about.
All the best
Dave
Customer Services, Operations & Logistics Manager
J
John · 13 reviews · Verified · Experienced 2025-06-24 ·
★★★★★
Where's my stuff??
So far, this order has not been deliivered. The shipping folks claim it was delivered. In Washington, D.C. I live in Iowa. Not only did I spend a great deal of money on two suits, but also paid additional tariff fees for them. I would rather have the garments I ordered.
Reply from Dobell2025-07-14
Good morning John,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I can see UPS have amended the address after taking this package from us and I have asked why and will look after this for you.
I will reach out to you off Trust Pilot and get this sorted for you, just need a bit of additional information.
All the best
Dave
Customer Services, Operations & Logistics Manager
A
AW · 2 reviews · Verified · Experienced 2025-06-23 ·
★★★★★
Yellow Waistcoat
An absolutely wonderful waistcoat. Exactly what I wanted. Thank you.
Reply from Dobell2025-07-07
Good morning Walker,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Decent quality suit with speedy shipping. Relatively expensive for what you're getting, not much different quality wise than what you would expect in a drop shipped off the rack suit. Customer service lackluster, sent 3 separate emails with no response after my first order was canceled despite replying to the follow up email. Don't set the bar too high with Dobell.
Reply from Dobell2025-06-13
Good morning Timothy,
Thanks for stopping to leave your review, sorry to see we have not been able to meet your expectation on this occasion.
Think the breakdown in communication was due to the warehouse checking in with you ref. Import fees pre-ship.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Quick delivery. Fits well. No alterations necessary. Looks great after only hanging in closet. I'm a 220lb., 5'11" male and it was everything I could ask for in a tux.
Reply from Dobell2025-06-13
Good morning Mark,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Do not order if you are shipping to the US. Dobell does not clearly disclose tariff costs on the order form, even when shipping costs are listed at $0. I ordered right around the time tariffs were implemented and had no idea this would be an issue because of the $0 shipping. Support will tell you it is not their responsibility and will send you to their fine print. I was handed a $93 bill from UPS and they won’t do anything about it. I understand this is our government’s doing, but to claim zero responsibility and send a customer to their fine print is extraordinarily deceitful. Very poor experience.
Aside from the shipping issues, sizing was WAY off. We ordered standard suit sizing (yes, measured and paid attention to the size conversion chart) and the suits we ordered were comically unfitting.
Reply from Dobell2025-06-06
Good afternoon Nicole,
Thanks for taking the time to leave your review, sorry your localised import changes have impacted you so much.
We are indeed a UK-based company which ship domestically and internationally.
This is the reason why at checkout there is the statment "Products are sourced globally and shipped from UK. Orders will be subject to localized duties and taxes based on country of manufacture upon arrival in US".
Just like the T&C's box this needs to be ticked for the place order button to be active.
In addition to the above, I am sorry to also see the garments didn't fit correct.
I apolagise your experience with us was not what you expected.
All the best
Dave
Customer Services, Operations & Logistics Manager
The materials are of excellent quality, but the U.S. tariff is disrupting their prices.
Reply from Dobell2025-05-28
Good afternoon Opeyemi,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
