Dobell (dobell.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 73% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; 70 of them were added in the last 12 months. Last updated 2026-08-10.
I received an email from dobell indicating that I could cancel the shipment because of the tariff prices. I immediately replied to cancel the order and yet the package was still shipped and I keep getting emails from UPS about delivery and owing additional money.
Reply from Dobell2025-12-09
Good morning Derek,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I have taken a look at this for you and can see the error our end which I appolagise for.
I have now processed you a full refund which you will receive confirmation of via email, if you still would like the goods you can pay UPS the import fee and have at the jacket for this price.
Or, please refuse the shipment and it will make its way back to us eventually, including the duty payment.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
S
Scott Coomer · 1 review · Experienced 2025-12-01 ·
★★★★★
Absolute stunning quality
Absolute stunning quality! My new Harris Tweed sport coat fits like a glove and super fast shipping. Yes, the tariffs are lousy, but even so, worth the extra cost for a timeless, high quality piece. 10/10 recommend! 👌
Reply from Dobell2025-12-02
Good morning Scott,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Quick turnaround on shipping and quality product for a fair price. International shipping issue was resolved quickly.
Reply from Dobell2025-12-02
Good morning Casey,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
I originally ordered the wrong jacket. Contacted Dobell and received a prompt email response. They canceled my order immediately before shipment to allow me to order the sport coat I wanted. My Harris Tweed sport coat arrived quick, fits perfect and looks great. I love it.
FYI - I live in the US and the tariff added to the cost but that’s not on dobell. My tweed sport coat was still worth the additional cost to me.
Reply from Dobell2025-12-01
Good afternoon Jeff,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Returned garment for refund.NEVER RECEIVED REFUND OR ANY COMMUNICATION REGARDIG THIS TRANSACTION!
Order # 900008541.
Reply from Dobell2025-12-01
Good afternoon Joseph,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Looking into this for you, I cant see we have received a return back from you to process a refund or even prompt us to do so.
These things happen, but I cant see you have made any contact with the team to date, apolagies if I have missed something but could you raise this with the CS team @ [email protected] and give the guys the opertunaty to look into this.
Please provide them with tracking for the return and they can take it up with the returns department in Florida.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Ordering was easy and the shipping was probably the most important to me. It shipped quickly and got to me in a good timeframe. Was able to track it also.
Reply from Dobell2025-11-27
Good morning Brett,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
K
Kunde · 3 reviews · Verified · Experienced 2025-11-06 ·
★★★★★
Due to technical issues the order…
Due to technical issues the order process did not go well, but Dobell team refunded the whole amount.
Reply from Dobell2025-11-27
Good morning Kunde,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Good morning Chaplain,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
E
Ent · 19 reviews · Verified · Experienced 2025-11-07 ·
★★★★★
Garment is great fabric and well made…
Garment is great fabric and well made with fast delivery. Can not ask for better than that.
Reply from Dobell2025-11-24
Good afternoon Brussell,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
P
Paul · 12 reviews · Verified · Experienced 2025-11-07 ·
★★★★★
Superb quality suit at a great price
Superb quality suit at a great price, looks amazing. Mind the disgraceful idea you charge £15 for 2-4 day home delivery yet it was free next day delivery to the shop 100m from my house and the driver parked opposite my front door.
Reply from Dobell2025-11-20
Good morning Paul,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Good morning Mcnamara,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
The morning suit I bought is beautiful and is exactly as presented. They shipped it to California from England by 2-day express at no additional cost, and it arrived in perfect condition. The ONLY PROBLEM is the tariff issue: Dobell told me the tariff would be 16-32%, payable before delivery. Instead it was 64%, so my tariff on $480 was almost $300. So the US increased the tariff but I had no way of knowing that till it was too late.
Reply from Dobell2025-11-21
Good morning Brooke,,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Unfortunatly as detailed on our Import FAQ page products made in China carry a secondary duty fee on import into USA, with the 2 combined it can be up to 60% duty against formalwear plus the carrier clearance fee.
We are working on estimating this at checkout for our customers so they are aware of the max rate before placing the order.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
J
Jakob · 11 reviews · Verified · Experienced 2025-11-06 ·
★★★★★
Despite all the negative
Despite all the negative review I ordered a vest and trousers.
The craftmansship is great, the fitting was as described and the the shipping was great.
Reply from Dobell2025-11-19
Good morning Jakob,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
The algorithm that they use to size you was surprisingly accurate. The material was of decent quality. The only downside was the tariffs, and I understood that they had no control over that. I would order from them again.
Reply from Dobell2025-11-18
Good morning,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
L
Len Johnson · 1 review · Verified · Experienced 2025-10-28 ·
★★★★★
Easy to order
Easy to order. True size fitting. Quick delivery. High quality product.
Reply from Dobell2025-11-12
Good morning Len,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Beautiful shirt, just what I was looking for and it went perfectly with my tuxedo. Shipping was prompt, overall a great experience.
Reply from Dobell2025-10-23
Good afternoon Ken,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Great material, perfect sizing, and fast shipping to the US. Will definitely use again
Reply from Dobell2025-10-08
Good morning,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Fantastic! I couldn’t believe how fast shipping was. The jacket arrived in great condition and even came with its own zipper bag.
Reply from Dobell2025-10-03
Good morning Nicky,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Given your (surprised) (a) correct application of Tariff and (b) fairly huge Custom Clearance Agent fees - the product acquisition cost doubled - original cost-value purchase. Buyers should be aware of this second cost (an estimate) before taking final steps to complete purchase.
Reply from Dobell2025-10-01
Good afternoon Ephraim,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
I can confirm we are almost finished building out the estimated US goverments import costs for the consumers at checkout.
Currently the messaging is there along with the reach out we make before shipping making sure all customers understand we are in UK and additional fee's will need to be paid your end before delivery can take please.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
Good afternoon Paul,
Thanks for stopping to leave your review, we appreciate your time and words of honesty.
Regular feedback is so important to us at Dobell, we are always looking for ways to improve your journey and supply you with the best possible products & services we can.
We look forward to seeing you again on the Dobell website, in the meantime if you need us, please don’t hesitate to get in touch @ [email protected] and the team will take care of you from there.
All the best
Dave
Customer Services, Operations & Logistics Manager
