Dobell (dobell.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 73% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; 70 of them were added in the last 12 months. Last updated 2026-08-10.
My husband received so many compliments when he wore his Navy Velvet Tux jacket & pants. Great fit & arrived fast!! Have ordered Summer suit from Dobell & not disappointed.
Reply from Dobell2025-05-28
Good afternoon Wade,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
With the confusion of the tariffs, the company made sure to contact me and to make sure I understood the new pricing. I was very impressed by their customer service.
Reply from Dobell2025-05-23
Good morning J. Carroll,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
My husband needed a dark yellow vest. What you have as dark yellow is a pale yellow. We bought from you years back and assumed we could get a new vest. We both were disappointed when he received the vest. Iguess your colors changed.
Reply from Dobell2025-05-21
Good morning Taunya,
Thanks for taking the time to leave your review, our products do change overtime, even our core styles may have changed manufacturer if your privouse purchase was that long ago.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
Did not like or expect an additional $30+ charge I had to pay UPS at time of delivery.
The jacket I ordered appears of good quality and it fits well.
But I’ll never order again due to that charge.
Reply from Dobell2025-05-20
Good morning Tomb,
Thanks for taking the time to leave your review, the costs you refer to are import fees levied by US Goverment against your goods.
Any previous orders would not have been impacted, as these orders were pre-Trump administration, unfortunately at the moment this is what we are working with.
This is out of our hands, although we have made it clear online that we ship from UK, especially on the checkout where you would have had to tick a box confirming you understood, as well as an Import FAQ page which can be found here, https://www.dobell.com/us-import-faqs
We are also looking at changing calculations at checkout.
In the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
Fantastic waistcoat. Delivered promptly. Unfortunately, the Trump administration caused the price to be triple with tariff surcharge. This is not Dobell’s fault.
Reply from Dobell2025-05-19
Good morning Das,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
I ordered a tux short online and it didn’t tell me the shipping charge would be $120, twice the cost of the shirt.
Don’t understand because I liked the Dobell shirt I bought years ago.
I requested a refund and would leave you alone if I got it, but of course no response.
Most egregious experience I’ve ever had with an online retailer. And I am spreading the word online.
Reply from Dobell2025-05-19
Good morning Erik,
Thanks for taking the time to leave your review, the costs you refer to are import fees levied by US Goverment against your goods.
Your previous orders would not have been impacted, as these orders were pre-Trump administration.
Unfortunately, this is out of our hands, although we have made it clear online that we ship from UK, especially on the checkout where you would have had to tick a box confirming you understood, as well as an Import FAQ page which can be found here, https://www.dobell.com/us-import-faqs
I have now taken to emailing every customer personally before despatch to further check they still want there goods and fully understand the cost implications.
We are also looking at changing calculations at checkout.
Thank you for raising awareness, please do continue to spread the word as its important the US consumer understands. In the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
Really reasonable price, fast shipping, high quality. Loved the tuxedo vest I bought for my fiancé for our wedding.
Reply from Dobell2025-05-12
Good afternoon Anne,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
Good morning Angelo,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
Damn tariffs smh. I paid for 3 shirts for the price of these tariffs smh.
Reply from Dobell2025-05-07
Good morning Christopher,
Thanks for taking the time to leave your review, these damn tariffs indeed!
Unfortunately, as we are based in the UK (as advertised at checkout) we have no way of avoiding these charges as they are charges set for you against your government but we understand the frustration, we are feeling the pain here also.
All the best
Dave
Customer Services, Operations & Logistics Manager
My husband loves his new jacket. Fit is great! Color wonderful. It arrived in less than a week!
Reply from Dobell2025-05-06
Good morning Meredith,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
F
Frank · 2 reviews · Verified · Experienced 2025-04-17 ·
★★★★★
FAST DELIVERY
Shirt was everything that I needed. Made of the correct material in the correct layout. Coming from the UK, I was worried about the delivery time frame, but it came at lightning speed, especially for the price. Can't really ask for more.
Reply from Dobell2025-05-01
Good morning Frank,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
Tailored to fit, created within a few days, and shipped within a couple of weeks. Exactly what I needed at a very good price.
Have recommended them to friends with the same need.
Reply from Dobell2025-04-29
Good afternoon Steve,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
Great quality and timely service between the UK and the US
Again, the shirt is impecable and the turnaround time from the UK to the US was great.
Reply from Dobell2025-04-17
Good morning Oscar,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
B
Bob · 5 reviews · Verified · Experienced 2025-04-03 ·
★★★★★
Great customer service
I wasn't sure about the product I was looking at so I emailed customer service. They promptly replied with the details I asked about so I placed the order.
Reply from Dobell2025-04-17
Good morning Bob,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
Good morning Ellison,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
Quick delivery, well packaged. I ordered vests and are well made and look great.
Reply from Dobell2025-04-14
Good morning Brian,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
Good morning Cortez,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
The suit. It fits well. The pants are already finished, which is good saving me some money to get them cuffed. I was disappointed that I was unable to get the matching vest, but I do wear a plain black vest from another suit with it, and it looks good.
Reply from Dobell2025-04-07
Good afternoon Ellis,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
W
WG · 1 review · Verified · Experienced 2025-03-16 ·
★★★★★
Great Experience
Shipping was fast, suit material is quality and fits just like I was expecting.
Reply from Dobell2025-04-01
Good afternoon Wesley,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
R
Robert H. Wilson · 2 reviews · Verified · Experienced 2025-03-11 ·
★★★★★
IT ARRIVED POST HASTE AND THE SPORT…
IT ARRIVED POST HASTE AND THE SPORT COAT FIT NICELY EVEN THOUGH THE SLEEVES WERE A TRIFLE
LONG BUT THAT WAS OKAY
Reply from Dobell2025-03-31
Good morning Robert,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ [email protected]
All the best
Dave
Customer Services, Operations & Logistics Manager
