doctorSIM (doctorsim.com) has a 4.4 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
S
Stuart Hurst · 1 review · Experienced 2026-06-13 ·
★★★★★
I was skeptical about using a service…
I was skeptical about using a service like this but had no real alternative as the Canadian mobile provider I use do not allow top ups using non- north American bank cards.
After some issues about the code provided by DrSIM their customer service resolved things to my complete satisfaction.
The customer service is extremely fast and efficient.
Reply from doctorSIM2026-06-14
Hello, Stuart! Thank you so much for your kind review. We're delighted to know that you enjoyed our service. We're here for any questions or assistance you might need. Have a wonderful day!
M
Muhammad Adil · 2 reviews · Experienced 2026-06-13 ·
★★★★★
This is very good site for topup
This is very good site for topup, my experience goes very good. I recommend this site for topup
Reply from doctorSIM2026-06-14
Many many thanks for taking a few minutes to share this review, Muhammad. It’s so important to us! If you need anything, you know where to find us. Take care!
T
Ton · 1 review · Experienced 2026-06-12 ·
★★★★★
A service of total quality
A service of total quality, I recommend it
Reply from doctorSIM2026-06-12
Hooray Ton!
Thank you for your rating. It fills us with joy to know that you're satisfied with our services.
If you need anything else, you know where to find us!
Sofia.
H
Hamza Durrani · 1 review · Experienced 2026-02-12 ·
★★★★★
I still not got my refund after more…
I still not got my refund after more than 4 months now
Reply from doctorSIM2026-06-12
Hello Hamza,
I sincerely apologise for any frustration this situation may have caused you.
We have reviewed your case and, according to our records, the refund was processed and completed correctly. However, we want to ensure that all the information is clear and to address any concerns you may have.
We have therefore contacted you by email to provide further details about the transaction and help you verify its status. We remain at your disposal to clarify any issues and support you until the matter is fully resolved.
Thank you for sharing your experience and giving us the opportunity to help you.
Kind regards,
Sofia.
That's great !
Thank you so much for sharing your opinion with us and other users.
We're so pleased to have been a part of your positive experience!
Anna.
M
MARIO JR DALUPANG · 1 review · Experienced 2026-06-10 ·
★★★★★
Thank you
Thank you, DoctorSIM, for the fast and professional assistance. The verification process was clear, and the customer support team guided me throughout the process. I appreciate the security measures taken to protect customers. Great service!
5-star review style:
⭐⭐⭐⭐⭐
Reply from doctorSIM2026-06-11
Hello!
Thank you so much for this amazing 5-star review! We are glad to hear that you appreciated our security measures and that our customer support team guided you smoothly through the verification process.
When it comes to safety and professionalism—whether we are running an IMEI blacklist check or processing a transaction—protecting our customers is always our top priority. Your peace of mind means the world to us!
Thank you for trusting doctorSIM, and have a fantastic day!
Warmly,
David
M
Mariya Martyniuk · 1 review · Experienced 2026-06-11 ·
★★★★★
Very fast and secure!
Reply from doctorSIM2026-06-11
Hooray, Mariya!
Thank you for your rating. It fills us with joy to know that you're satisfied with our services.
If you need anything else, you know where to find us!
Celeste.
T
Tasha · 1 review · Experienced 2026-06-11 ·
★★★★★
They have the worst customer service
They have the worst customer service, they dont even send your recharge until you start spazzing out in their emails. Honestly terrible!0/10
Reply from doctorSIM2026-06-11
Hello,
Our goal is to provide you with the best possible service and verify that everything is completely in order with your top-up.
Please write to us at [email protected] with the details of your recharge. An agent is already waiting for your email to assist you immediately and look into your case right away.
Best regards,
Daniel
Hello, Vimbayi! Thank you so much for your kind review. We're delighted to know that you enjoyed our service. We're here for any questions or assistance you might need. Have a wonderful day!
R
Reiziger · 4 reviews · Experienced 2026-06-10 ·
★★★★★
great keep doing good work thanks again
Reply from doctorSIM2026-06-10
That’s awesome!
We're glad to have met your expectations.
Thanks for sharing and have a wonderful day!
Best regards
Celeste.
J
Jose L. Muñoz · 5 reviews · Experienced 2026-06-10 ·
★★★★★
It was very easy and fast
It was very easy and fast. And a very good price, low fees.
Thank you.
Reply from doctorSIM2026-06-10
Hooray, Jose!
Thank you for your rating. It fills us with joy to know that you're satisfied with our services.
If you need anything else, you know where to find us!
Celeste.
Many many thanks for taking a few minutes to share this review, It’s so important to us! If you need anything, you know where to find us. Take care!
D
Dan Mama sa · 1 review · Experienced 2026-06-07 ·
★★★★★
Please help me To open my phone I need…
Please help me To open my phone I need to use my phone now now Because I don't get money If I get money Immediately
Reply from doctorSIM2026-06-07
Hi Dan,
Thank you for contacting us.
To help you, please email us directly at: [email protected].
Our team will be happy to review your case and provide the necessary assistance.
We look forward to hearing from you.
Best regards,
Mariana.
Ciao!
Che gioia leggere un commento così positivo, anche se breve. Sapere che tutto è andato "ottimamente" ci motiva tantissimo a continuare a offrire il miglior servizio possibile con le nostre ricariche e sblocchi.
Grazie mille per aver fiducia in noi!
Elena
T
Thanh Luong · 1 review · Experienced 2026-06-06 ·
★★★★★
Service is very good
Service is very good, also offer refund
Reply from doctorSIM2026-06-07
¡Hola!
Thank you so much for sharing your experience. We always strive to give you the best experience, but we also know that things don't always go as planned. That's why we make sure our refund process is just as smooth and fair as our top-notch services.
Have a wonderful day!
Oliver
M
Michelle · 2 reviews · Experienced 2026-06-06 ·
★★★★★
Easy fast and friendly
Reply from doctorSIM2026-06-07
Hello!
Thank you for the awesome feedback. "Easy, fast, and friendly" is exactly the vibe we aim for every single day around here. We're thrilled to know we hit the mark and made your experience so smooth.
Take care and see you next time!
Sean
S
S · 1 review · Experienced 2026-06-05 ·
★★★★★
I got notification about you adding $1…
I got notification about you adding $1 when I selected to add $5. What is it? I checked the balance and that page tells me nothing, or it is very unclear. I still don't know how long and how many GB I have, etc.
Reply from doctorSIM2026-06-05
Hello,
I’m sorry for the confusion this situation has caused you. I fully understand your concern,
We’d like to review your case in detail to check what happened with the top-up and clarify any queries regarding your balance and usage. Please contact our support team at [email protected], providing your order number so that we can assist you as soon as possible.
We are here to help resolve this issue.
Kind regards,
Anna.
S
Shiva patel · 1 review · Experienced 2026-06-04 ·
★★★★★
Mere mobile mein ₹1000 balance Aana…
Mere mobile mein ₹1000 balance Aana chahie please please
Reply from doctorSIM2026-06-04
Hello!
Please send us an email with your recharge details at [email protected]. We will immediately verify that everything is in order and will do our best to assist you.
Goodbye,
Vikram.
Hi Alessandro
We want to resolve this for you immediately.
To help you safely and quickly, please email us at [email protected] from the exact address you used to make your top-up.
We are waiting for your message to assist you right away.
Best regards,
Marco