Drive Roadside Assistance (driveroadside.com) has a 3.1 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 43% give 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
We’re sorry to hear about your experience and truly apologize for the delay. Our typical wait times are much shorter, and we understand how frustrating it can be when you're expecting faster service. We’ll be reviewing this internally to ensure your feedback is addressed. Thank you again for your feedback — it helps us improve.
The driver was amazing!! Kept consistent communication with me and made sure I didn't damage my vehicle.
Hi Kelley, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
Driver arrived in 5 minutes! Impressive skills and know how. Thanks so much!
Hi Sandy, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
They stole my money for work not done by this company was double charged two different companies but curbside did the actual work will never call these people again will not give refund called bbb on them DONT USE THESE PEOPLE i have pictures they said were my tires and they are not my tires FRAUD PLAIN AND SIMPLE
Hi Levert, We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. Please reach out to us directly at driveroadside.com/billing with your order details so we can review what happened and make it right. Thank you for giving us the opportunity to improve.
awesome clear and helpful. Fast work and clear communication.
Hi Taylor, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
We called regarding flat tire at 12:30 AM in the rain. Service provider was on another call and could not give ETA. Passersby assist and got the tire changed before the service provider could arrive. Called the service provider to cancel, they marked Service complete. Requested refund, however was denied because service provider indicated services given when in fact they were not. I was charged the full amount.
Hi Shane, We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. Please reach out to us directly at driveroadside.com/billing with your order details so we can review what happened and make it right. Thank you for giving us the opportunity to improve.
I accidentally scheduled this when I meant to schedule with AAA. Placed a request for battery assistance, they brought a little handheld jumper, that didn't restart the engine, then told me he could tow me, but that I would have to put in a new claim and he would have to do his other calls. And then he jumped in his truck and left before I could even ask questions. So I'm getting charged $199 for him to do have done essentially nothing. At that point, I realized that I hadn't requested a AAA assistance, so I did that and when they came, they used real jumper cables and the car immediately started. Unfortunately, was stranded for 3 hours at night, in the dark... because I reached out here by accident.
Hi Meagan. We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. Please reach out to us directly at driveroadside.com/billing with your order details so we can review what happened and make it right. Thank you for giving us the opportunity to improve. The Drive Roadside Team
Had a tire blow out at 8pm on the interstate and within 1 hour they arrived and had my tire changed and I was back on the road. The man that came was very professional.
Hi John, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
This was super easy. It was fast and we were back on the road in no time.
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
They charged me
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the kind of service we aim to provide, and we apologize for any confusion or frustration caused. Our rates reflect the value of providing 24/7 assistance through a reliable network of providers, and our prices are transparently listed on our website prior to entering payment information. Thank you again for your feedback — it helps us improve.
Rocky, was so kind and helpful, and being a widow he made me feel safe. Great service.
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
The driver was very professional, and very personable. He was prompt, communicative and handled my flat with ease.
Hi Nancy, We’re glad to hear you had a great experience! Hopefully, you won’t need towing or roadside assistance again, but if you do, we’re always just a click or call away. 😊
The mechanic that came out was great, immediately knew what was wrong, worked quick and got a new battery in my car so I wasn’t stranded.
We’re glad to hear you received help quickly. Thank you for sharing your experience with us. If you ever need roadside assistance or towing in the future, we’re just a click or a call away.😊
Quick response. The mechanic, Terry Luebbers from K & T was knowledgable, friendly and helpful. Was willing to get a battery and come back to install it so I didn't have to be jumped and drive somewhere hoping my car wouldn't stall. Thank you!
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
I had up to 2 gallons of gas delivered and was charged $199.00 I called them not to get a full refund for the gas, because I received approximately 2 gallons, but a partial refund. No luck, they gave me the runaround saying they couldnt find me in the system.. $199 for this service? If id known this price up front why would anyone pay that much?? Complete Rip off
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the kind of service we aim to provide, and we apologize for any confusion or frustration caused. Our rates reflect the value of providing 24/7 assistance through a reliable network of providers, and our prices are transparently listed on our website prior to entering payment information. Thank you again for your feedback — it helps us improve.
Our technician was amazing! He was fast, great with communication, and the tire change was done perfectly. This was the easiest emergency tire change of our lives and I am so grateful!
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
The driver was very nice, helpful, quick
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
Customer service was amazingly helpful. The gentleman Adontis Atkins that was sent out to assist me was just great. He was quick and thorough.
We’re glad to hear you received help quickly. Thank you for sharing your experience with us. If you ever need roadside assistance or towing in the future, we’re just a click or a call away.😊
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
The driver was very friendly. He apologized for taking so long. Was quick and courteous.
We’re happy to hear you had such a great experience! Hopefully, you never need towing or roadside assistance in the future, but if you do, we are just a click or call away 😊
63 reviews matching