The Company is reliable
The Company is reliable, punctual in delivery. The dress we ordered was exactly according to our instructions, we gave personalized measures. The quality is good. We would recommend DUNTERY without any problem.
About duntery.uk
Data updated- Website
- duntery.uk
- Category
- Shopping & Fashion
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 24 reviews
- Replies to negative
- 85% (87/102)
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About this business
Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.
Written by the business, not verified by us.Is duntery.uk legit?
duntery.uk (duntery.uk) has a 3.3 out of 5 rating on OK.one, based on 253 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 39% give 1 star; The business has replied to 85% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
Order from South Africa. Very pleased.
I ordered four bridesmaids dresses in Slate Blue. I live in South Africa and they arrived with FedEx within about 4 weeks. They look just like in the website pictures. They also come with lots of extra length, for tall ladies! The quality is beautiful. I am very pleased.
Fabulous dress!
The dress looks fabulous!Beautiful design, beautiful materials, perfect size as requested! And, last but not least, excellent value for money!
Having access to the dress samples has…
Having access to the dress samples has not only enabled us to ser the quality of the dresses but also order the right colour for our daughters' wedding
Edit: Scam company, avoid!
Edit: I can only second all the previous experiences. The dress I ordered was way too big and looked completely different to what the photos suggested. I measured myself beforehand and ordered a non-customised dress. The quality is not bad, but due to the size difference I wanted to return. Same thing, I received some random emails back asking me for a photo proof. Their T’s & C’s are crazy as it is, but I followed them. They tried bullying me into not returning the item. I wrote a negative review here and they threatened me that they would only accept a return if I took the review down. I now decided to not return the dress as, after having read many reviews, I don’t think I’ll get any money back plus would be out of pocket for the shipping which is about £30. Avoid this company! Better off buying from UK based retailers. My original review: This is a scam company!! This is a scam company, the dress I received is of decent quality, but looks nothing like in the website pictures in terms of fit. Won’t be able to get it fitted either. Returns are not accepted as they try to trick you into paying for their initially delivery (which they claimed was free), the return (which should be fine) and then say that they only repay 80% of the standard sized dress anyway. When complaining that this is not according to their returns policy (that I should pay for the initial delivery), they just reply with a standard email. They’re based in china and presumably use fake English names such as Maya and Max. Here their email response: “Thank you for your email, we are so sorry you want to return it. According to our return policy, if you want to return the dress, the returned shipping fee is paid by you, which will depend on your local courier company. Furthermore, the shipping fee of this order needs to be deducted because it was paid to the courier company when the order was sent to you. Then we will give you an 80% refund of the rest, which is £63.2 Please notice we still charge the shipping fee and rush fee(if there is one) under this circumstance even if your order is free shipping order. According to the feedback of recent days, the shipping back fee is so high due to Covid. Usually, more than £25-£30 for one dress. In case to ensure the interest of the customers, and reduce the loss, we also come up with a 20% compensation policy, which is£15.8.You could take this fee to get altered or buy a new dress. if you want to buy a new dress, we could apply for a discount for you. Could you accept it? Do you want to return or keep it? Looking forward to hearing from you. Sincerely, Maya” The dress I got was £88, I won’t see any money back. Don’t buy!!
Reply from duntery.uk2023-08-24
Thank you very much for your support of our website. We're sorry that brought a bad shopping experience. Our dresses are made to order even if the standard size and our dresses come at quite reasonable prices, with the global financial environment becoming worse every day, all production costs and shipping costs are increasing significantly, so that is why we only offer an 80% refund for no quality issue dress and it is the best we can do for this moment. Have you sent the dresses back? Could you tell me your order number? We will ask our customer service to check whether they refund you or not. Or you could send an email to [email protected].
Wish I could give zero!!
Wish I could give zero!!! Worse company I’ve every had dealings with! Dresses are the worse fit and quality I’ve every seen and customer service are a joke!!!! Having to pay different price for shipping to then be told I’m not getting my full money paid for the dresses back! Stay away from them!!!
Reply from duntery.uk2023-08-24
Thank you very much for your support of our website. We're sorry that you are not satisfied with our return policy. We believe our customer service has explained to you because our dresses are made to order even if the standard sizes, we could apply for an 80% refund for the dresses without a quality problem. Hope you can understand. The fee for returning this dress back is to the courier company, it has nothing to do with us. We reconfirm with our colleagues that they have given you a refund.
Duntery professional.
Duntery is a company very professional. The size is perfect and the color is beautiful.
Excellent service
Excellent service. Quality material. Fit to size. Over the moon. Definitely value for money.
Amazing
Great communication Lovely dress and good quality Excellent fit (although very long, but I am short and expected it would need taking up 😊)
NOT A UK COMPANY - MISLEADING AND UNTRUSTWORTHY
If I could give no stars I would. Not a uk company as they try to claim to be.I Received a stained bridesmaid dress, I have been emailed for weeks trying to resolve the issue. They said I will only get %80 refund after returning dress to china which will cost £30. The reason they won’t do a full refund is because apparently a stain doesn't count as issue under their policy (obviously this isn’t detailed anywhere) Also they said sometimes they don’t receive the packages. I have been lied to about various things like where the company is registered, if uk consumer rights are honoured, who I was communicating with, and details on policy. Please I urge people not to be fooled by this company. They are a con, and there are plenty of reputable uk bridesmaid dress companies about
Reply from duntery.uk2023-08-24
We are so sorry that brought you a bad shopping experience. Would you like to tell me your order number? We will check the real situation and give you a reply. Please do not worry.
I found Duntry as my sister needed help…
I found Duntry as my sister needed help finding bridesmaid dresses at a low cost. I found duntry very helpful as they have all colours avaliable and sizes also you can order exact measurements. The dress I ordered fitted perfectly and was very good quality. I would definitely recommend to anyone. Kirsty
Great experience!
Great experience! Absolutely positive! The service is very quick. The colour is the same! Just a little bit too long.
Duntery experience, Magnificent!!
I was able to liaise with customer service without any issues, they were friendly, helpful & re assuring. My dress arrived today & I was completely blown away!! It is sooo beautiful ❤️❤️the dress was made from top quality fabrics and worth every single penny, cannot thank you enough!! Well recommended for weddings.❤️
Loved my dress
I had a great experience buying a dress for my sister's wedding. I added my measures while ordering and it fits perfectly. Good quality as well. I'm very happy with it
The best experience ever!
The best experience of online shopping ever! I bought three dresses for my bridesmaids and they are PER-FECT. Amazing color, amazing fabric, right shape. The sizes were just perfect for every each of my girls thanks to the size guide and I can’t wait to see them that day!!!
Ordered 3 dresses from Duntery as they…
Ordered 3 dresses from Duntery as they had the perfect colour that I was looking for . I ordered swatches first to see the fabric type and colour. I was aware they were not made in the UK but the dresses were a really high quality when they arrived with 2 lining layers under the chiffon and fit my bridemaids beautifully. Standard length is long and will need hemming but can’t complain over quality. I would recommend double checking measurements prior to ordering but would happily buy from them again
Order came quick
Order came quick, the dress was beautiful and the measurements were spot on. Lovely quality.
NOT BASED IN UK WILL NOT TAKE RETURNS…
NOT BASED IN UK WILL NOT TAKE RETURNS AND REFUND don’t order unless you know you won’t need to return the dress.
Reply from duntery.uk2023-03-27
Hi, I am so sorry that you are not very satisfied with the return policy. We could accept the return for the standard size, which is apparent on our site. Here is the return policy https://duntery.uk/pages/return-policy. We check all records by your name on our order and email system but failed to find your order. Could you tell me your order number, please? We will contact you once you get your information or you could send emails to our after-sale customer service if you have more questions, email box [email protected]. Thanks for your understanding. Best Regards Customer Service from Duntery
Well made stylish dresses
Ordered a swatch before ordering my dress which is for a wedding guest and not as a bridesmaid. Swatch was in orange which perfectly matches a pair of sandals I own. I ordered a custom made dress which is well made and a lovely style. I have had to make a slight adjustment to the straps which was easily done but the rest of the dress fits well. The only thing I might have perhaps wanted was that the boning in the bodice could be removed if required as I am not a great fan of feeling slightly "Trussed" up, but I realise that this gives structure to the dress. This is however not a criticism of the dress.
Ordered two bridesmaid dresses through…
Ordered two bridesmaid dresses through Duntery and we’re very pleased with the quality and fit of the dresses - colour is perfect too!
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