Duntery uk is an online retailer based on our own design team and exclusive factory. We mainly sell bridesmaid dresses & wedding gowns. Our design and production team for introducing new trendy patterns every season.On each product page, we feature customizable sizing options. We also offer unlimited customization. All you have to do is provide us with your bust, waist, and hip measurements so that we can tailor it to your specifications.Supported shipping countries: United Kingdom, United States, Mexico, Canada, Australia, New Zealand, France, Spain, Italy, Germany, Poland, Netherlands, Belgium, Greece, Sweden, Portugal, Austria, Denmark, Finland, Norway, Ireland, Iceland, Switzerland.Expedited Delivery Service Partner: TNT, DHL, FedEx, UPS, USPS.Delivery Time: Package delivered in 3-7 business days after shipped out if expedited shipping services are applied.
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Is duntery.uk legit?
duntery.uk (duntery.uk) has a 3.3 out of 5 rating on OK.one, based on 253 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 39% give 1 star; The business has replied to 85% of negative reviews; 24 of them were added in the last 12 months. Last updated 2026-10-25.
The measurements on the website are incorrect meaning that you will have a dress the doesn’t fit, after being told to return the dress it would cost me £25/£30 and only 80% refund makes it pointless to return.
They have offered me £8.40 to get my dress altered/discount towards a new dress.
Also this is not a UK company. These dresses come from China which is why shipping is so costly.
Unless you are prepared to size up and get dresses altered at your own cost. Do not buy from this company.
Reply from duntery.uk2023-12-19
Thanks for your support of the site. We make the dresses by order and could get an 80% refund if you want to return them, which is clear on the return policy. The shipping back fee is up to your local courier company, not us. We also suggest that you choose the cheapest courier company at your local to reduce your loss. To give a good shopping experience, we try our best to apply a biggest compensation to you. Hope you could understand.
Our experience with Duntry was seamless
I was a little nervous at the start so I ordered some colour swatches then ordered one dress to ensure we were happy with the quality. The team on email were very helpful and the items arrived so fast and were packaged well. My guide would be to take your time, order one and give yourself plenty of time before your wedding day. We ordered everything at least 6 months in advance to ensure we had everything on time. The sizing was perfect also and we picked the made to measure option for all dresses. We also got our flower girl dress and the whole thing was perfect together.
This company offered me compensation to remove my negative review. I did not take the compensation. But it seems as if they have somehow removed my review anyway. Don’t be fooled by the positive reviews. I had a terrible experience. Dresses came 2 sizes too big and the cost of returning and reduced refund offered made it pointless to return.
Reply from duntery.uk2023-12-19
Thank you very much for your support of our website. We're sorry that brought a bad shopping experience. All our dresses are made by orders, and could give you an 80% refund by our return policy if you want to return them. The shipping back is charged locally, not us. Hope you could understand. If you want to return, please contact our after-sale customer service to ask for the return address. If you want to keep them, we could also ask for some refund as compensation to reduce your loss. Please contact me if you have any requests.
Do NOT order from here. I ordered 3 dresses for bridesmaids. 2 that were the same size came completely different. They are huge. Although they say you can return, they will only refund 80% of the price and the shipping is so expensive and complicated that it isn’t worth it. You so do not need this stress and expense.
New edit 18 Oct: I will further add that they have now offered me compensation to remove this review. They will pay me £29.75 if I remove it. I think it’s more important that others are saved from having the same poor experience I have.
Reply from duntery.uk2023-12-19
Thank you very much for your support of our website. We're sorry that brought a bad shopping experience. All our dresses are made by orders, and could give you an 80% refund by our return policy if you want to return them. The shipping back is charged locally, not us. Hope you could understand. If you want to return, please contact our after-sale customer service to ask for the return address. If you want to keep them, we could also ask for some refund as compensation to reduce your loss. Please contact me if you have any requests.
This was a wonderful company to buy my bridesmaid dresses from, the dresses were beautiful and the colour was perfect. The offer of custom sizes was really helpful for people who struggle with sizes. And great customer service too very quick to respond. Would recommend
Great customer service, cancelled my order when I realized I had ordered the wrong dress and changed it for the right one. Dresses are amazing quality, sizing a little on the small side but my bridesmaids are getting the size bigger and altered. But the two dresses we ordered to try we were very impressed with
Company located in China, not UK. Dress didn't look like on the pictures. If you return a dress you won't get the full amount back. I did return the dress through registered post, but it still never arrived.
Bridesmaid dresses ordered and came in plenty of time - beautiful dresses all perfectly matched in colour. Lots of choice of styles to suit everyone. Was originally a little worried about ordering online but I was kept updated every step of the way. Amazing ❤️
Ordering was simple. Great instructions for measuring. They contacted me with a query about one of my measurements, most companies don't do that. Delivery was timely, I thought I would be waiting for weeks. I ordered two different styles and they were really beautiful. The material ( chiffon) was good quality and the dress was really well put together. No straggly threads, uneven seams etc. The built in Bra was a great feature. The two bridesmaids were delighted. And also boning under the bust, most companies don't include this and it is a great addition for the structure of the bust. Comparing the cost of the dresses, it's very good value given the quality.
Just a small negative comment (not about the dresses) . You package the dresses very tightly in a delivery bag. When I opened it , At first glance I was disappointed with the look of them, wrinkles etc. After hanging for awhile the wrinkles were gone and on examination I was delighted. First impressions are always important especially for items which are important to your wedding. Maybe a bigger bag.
I would highly recommend this company.
I would give less then 1 star if able. Absolutely awful service. Dress arrived in shocking condition. Completly creased and out of shape. Obviously left sitting in a warehouse somewhere and certainly not made to order.
When I try to return I get same rubbish about postage and costs and how little I would get back so in otherwords just keep the dress and don't waste their time..
I would not recommend buying from this company.
Awful! returned my bridesmaid dress back in March an just received it again 5 months later? If there was an issue surely it shudnt take 5 months to rectify it? Now its been returned after spending 21euro to return to china.Never again.
Great quality, easy to order! Super fast shipping and gorgeous designs! Everyone loved the dresses in colour plum! Two different style dresses the quality was second to none! Loved these bridesmaid dresses
Arrived within the stated time frame, great quality material, I gave custom measurements and they all fit perfectly with only length needing adjustment after they arrived.
We ordered 3 dresses for our bridesmaids, each a different size. All 3 looked great, true to size and all quality made. Zips were strong and everyone complimented how amazing the dresses looked. Colour was true to picture and what we expected. Would recommend to anyone looking to buy a dress from Duntery!
I bought these dresses after being told in the chat on website that I would get a refund if I needed to. I used the size guide and measured to choose sizes required. They came and they are not true to size each of the 3 are a size smaller than they should be. After being mindful to check their size guide this was disappointing. They are not being helpful with giving me a return address and arguing that I can't get a refund as I will have to pay for shipping back to then which is fine but also have to cover the shipping to me and then will only receive 80% of what is left. One dress is damaged at the seam they are disputing this damage even though I showed them a picture. They are demanding a photo of my daughters in the dresses to prove they don't fit which is ridiculous
Reply from duntery.uk2023-08-24
Thank you very much for your support of our website. We're sorry that you are not satisfied with our policies. We make dresses according to our size chart. If you choose the wrong sizes, you could return them and buy new ones in the correct size. If you think we made the wrong sizes, you could provide our customer service with the measurement photos of the dresses to prove it. Regarding the return policy, since all of our dresses are made to order, we could only refund 80% of the standard-size dresses, which is also clearly written on the website's return policy. Hope you can understand. Finally, regarding the problem of the seams you mentioned, we checked the email records and photos. After receiving the package, we will recheck it. If it is confirmed that there is a problem, we can apply for a full refund for this dress. Please do not worry. We have provided you with the return address, and we will contact you after receiving and inspecting the return.
The dresses were very well made, lovely material and fit my bridesmaids exactly to their measurements.
Very very happy I ordered from Duntery! ⭐️⭐️⭐️⭐️⭐️
Easy and very straight forward. However, all 3 dresses are tight around the upper chest area. Might be helpful to leave maybe half an inch room around them. Overall, we are very satisfied.
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