DUOTTS is a technology company that specialized in high- performance electric two-wheelers, which brings a new revolution on our commuting tools!
Written by the business, not verified by us.Duotts (duotts.com) has a 3.9 out of 5 rating on OK.one, based on 174 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 55% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
Reviewers had a great experience with this company. Customers consistently highlight the exceptional value for money, powerful motor performance, and the exceptionally smooth, comfortable ride provided by their reliable electric bikes during daily commutes. Many enthusiastic buyers also praise the dedicated customer support team for being exceptionally responsive, friendly, and genuinely helpful when addressing questions or quickly arranging necessary replacement parts. Some reviewers were not happy with frustrating issues regarding damaged components, slightly misaligned parts, or unexpected manufacturing defects discovered upon delivery. A few people also experienced unhelpful customer service responses, slow communication channels, or ongoing difficulties when trying to resolve various mechanical problems.
Auto-generated from all reviews of this business. For reference only.After some problems with a dammage batterie due to the shipment they are sending a new batterie free of charge, currently waiting for the delivery.. Great bike and great customer service with a special thank to Linda for her excellent custommer service.
After 2 minutes of placing the order I asked to change the shipping address and I was told that the bike was already in transit, which is not true because UPS has not yet received the goods. The customer should always be told the truth
Scooter D99: After a few month of light use, 100 km, the battery was totally destroyed (0 volt on voltmeter...) and doesn't charge any more. Despite been still in warranty period, when I contacted service/duotts.com, they royally offered me 20 euros to cover the repair costs while implying that I was trying to steal a battery. Don't trust any answer added to this post, if you buy from Duotts and have a problem, you will lose your money.
Time to eat a large slice of humble pie. My balance ability is the problem. Yes it does accelerate very quickly making it suitable to use on roads, grass tracks and gravel paths but not on the flinty stony ground that make uptake paths around us. The battery display was caused by I know not what but it corrected itself. The power failure was caused by me trying to make the settings suit me which is not possible. A lot of the parameters are inactive so only those mentioned in the handbook will work. The internet says otherwise but it's not so. Even more embarrassing is that their after sales contact has been second to none. I owe them an apology as they have been there very quickly. It's a shame that the bike is not for me but a combination of it's inflexible acceleration and my lack of balance ability means it's not for me but it would suit lots of people. Seeing my forty year old son and younger daughter in law whizz around the garden on it without a care in the world proved to me that it is, for most people a very good buy. The bike looks great but the display shows empty when the battery shows green. I've soak charged it till the charger showed green but still the display shows a dead battery. Trying to get any help from duotts is a sure and certain route to heart failure. Very quick to reply prior to purchase but I'm sitting here with a brand new bike (less than a week old) that I daren't use for fear of the display being right and the battery wrong. They need to buck up. But wait: There's more! All of those whiz controls in the controller, like the one that limits the speed to say 1 MPH, off you go and it goes straight up to 15 MPH and accelerates like a .303 bullet. None of them do what they say they do. Not the take up of power, not the speed limiter and so on. It's a complete fabrication and there's seemingly no way to fix it. In many ways and under the wrong bottom it's dangerous.
I got the F26 I am in love with this bike so much for the price ! 10/10 Love it!! So amazing ! Quality is great! Love from Denmark.
After some initial issues with the Duotts C29 (wonky brake disc and the inner tube exploding) how the company helped to rectify the issues and my subsequent use of the product after has been really good. I have 3 batteries in total for the bike and have used it for one long journey (using up all 3 batteries in around 7-8 hours with a mix of assist level 2 and throttle mode) along with using the bike for a work commute. The quality seems to hold up and everyone i have shown the bike too is also impressed. If you are looking for an ebike i would recommend duotts
Worst place ever, do not buy anything from here No support Broken bike They don’t talk I should sue this place
Fast and tracked spedition, good communication
Wonderful Excellent, fast service
The electric bike traveled 156 km. The brakes needed to be replaced much earlier, the wheels became uncentered within the first day... But after about 150 km of total mileage, the engines started turning off on the uphill sections, so the bike was no longer suitable for use. So how much does it cost to ride a DUOTTS bike for 100 km? In the case of my purchase, the real cost of traveling 100 km is PLN 3,236, i.e. 1 km costs PLN 32.35. These are real savings when purchasing a DUOTTS bicycle! No warranty or service are additional advantages! Rower elektryczny przejechał 156 km. Hamulce wymagały wymiany dużo wcześniej, koła rozcentrowały się w ciągu pierwszego dnia... Ale po ok. 150 km łącznego przebiegu zaczęło wyłączać silniki na podjazdach więc rower nie nadaje się do użytku. Ile zatem kosztuje przejechanie 100 km rowerem DUOTTS? W przypadku mojego zakupu realny koszt przebycia 100km to 3236 pln czyli 1km kosztuje 32,35 pln. To są realne oszczędności zakupu roweru firmy DUOTTS !
Cześć, Przykro nam, że nasz produkt Cię nie zadowolił. Abyśmy mogli Ci lepiej pomóc, potrzebujemy od Ciebie następujących informacji: numeru śledzenia zakupionego pojazdu, imienia i nazwiska odbiorcy lub numeru zamówienia, abyśmy mogli zweryfikować Twoją partię pojazdu. Powiadomimy nasz personel posprzedażny, aby pomóc Ci rozwiązać napotkane problemy. Nie mogę się doczekać twojej odpowiedzi Dzięki!
O order over tree weeks 2 bikes and one bike came without a seat and it’s been over 25 days and i can’t use the bike. I Search and i tell to send me one and i pay it and neither that proposal do not want. So guys i announce the autorities and i want my Money back, good luck with the proces , - 50 stars by the way, i wouldn’t recomanded this company ever.
My Duotts C29 Battery is dead just after 4 months. Since all the equipment like the front and back lights and the horn on the bike is relying on the battery, none of them are working as well. Of course, these are electronic components and can fail but the sad thing is that the customer support is not answering my emails and messages. They say that the whole bike has 1-year warranty including the battery but now they are not answering or responding to any of my requests. I can honestly say that I 100% regret buying this bike. Yes, it might look affordable on paper but you are paying a lot of money for a bike that will not work after 4 months.
Scooter is awesome Got lots of torque There are small things that need improvement There is kick in torque at 80-100% of acceleration switch it should be more smooth Second is the blinker and horn switch Blinker/horn switch design and functionality. Should be like the one used in motorcycle (left ,right and middle press to switch off blinkers), because is hard to return blinker switch in middle position when driving, also is hard to press horn fast when need(horn should be same as motorcycle under the blinkers) Third switching power modes it’s not very simple when driving. Should be figured simple way. Overall experience with scooter is good, it fell safe, fast and agile. Running on all terrain. Battery holds few days in urban conditions. 3 charges for 170-180km with normal/fast driving.
The Duotts customer service team is perfect, very responsive. The S26 is an amazing bike, I'm so happy with it!
It's a great bike. First of all, it's beautiful! The motors are powerful and the torque is really impressive. The Hydraulic brakes are powerful but not as much as those on the S26, for example. I had to change the handlebars and the stem because the position was not comfortable. I added a suspension seatpost for comfort. The two points that need improvement for this bike to be perfect are: adding a rear light with turn signals, and the start-up is too soft. Then it becomes very powerful. In climbs, even on steep slopes, with the dual motor it climbs easily. Impressive. I really recommend this bike. Last but very important, the after-sales service of DUOTTS is the best of all the sellers I've tried. 5 stars.
If u can give a description manual how to instal in do it yourself tyre it will be help. I used 3 zipties and I Squeze the tyre and its easily went on the rim!
Thank you for your support and feedback on our products. We will continue to work hard to improve the quality of our products and services to bring you a better experience.
Its a good bike for its price. Beats competition in many aspects
Very bad experience. Lying about products. Dont offer free refund (you have to pay 100-200€ for shippment, lol). Never gonna buy anything from them again
We are very sorry that you encountered a problem when purchasing our products, and we are deeply sorry for the unpleasant shopping experience caused to you in accordance with our return policy.
Super bien rien à dire de plus
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