dwarvesshoes.com (dwarvesshoes.com) has a 4.4 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Home & Garden and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I have bought several pairs of shoes from Dwarves. I love them all! I came across the company when I was looking for shoes made of real leathers, and Dwarves popped up. I decided to give it a try, and fell in love with the quality of shoes.
I ordered from this company like a week and a half ago, I got no feedback from my order as far as shipping or even an ETA. Keep in mind, these shoes are not cheap as far as the price. I had to message them to get any info only for them to say they were shipping the same day I messaged. Two days after I get a message saying they are out of stock and if I mind picking another style. I did, the thing is they say it takes about 2 weeks to get them. I wondered if I had not message if they even saw my order. It's so weird. I really wanted to give a good review, but I don't think they care. Anywho, and for the record I did order a clearance pair as well and did get that pair fairly fast. I'll wait and see how long it takes for the replacement to arrive.
Dear Veronica, Thank you for your patience, and I want to sincerely apologize for the confusion and the delay with your order. I’d like to explain what actually happened so you have full clarity. The style you selected is part of a very limited-inventory style, and it was waiting for a stock update on our side. During the warehouse inventory check, the stock quantity for your size was entered incorrectly. Because of that error, our customer service team believed your size was still available when it actually wasn’t — which unfortunately led to the delay and the inconvenience you experienced. I’m truly sorry for the frustration this caused. As an apology for the time you’ve lost, we would like to offer you a discount as compensation. The discount code will be sent via email. Your replacement pair is now being made, and we’ll prioritize the production and shipping to ensure it arrives as soon as possible. You’ll receive tracking information the moment it’s ready. Thank you again for your understanding, and I truly appreciate you giving us the opportunity to make this right. If there’s anything else you need, I’m here to help. Warm regards, Dwarves Shoes
Since June, I have purchased many pairs of shoes (12) from this company. While the shipping does take about 15 days, as they are made in China, every pair I have fits delightfully and people notice them. I've never had to return a pair, I've bought a couple of returns on sale (those are shipped from New Jersey). Customer service has been very helpful when I had questions. They are very responsive.
The shoes are decent, but they’re not high quality leather. They don’t fit right so I submitted a return and got a sketchy email back with an address in New Jersey to send them to, but that they’d be sent back to China for return processing. When you’re spending $300 for boots, this is terrible customer service. This company is a scam.
Hi Anna, We’re truly sorry to hear about your experience and appreciate your feedback. We want to clarify that our return address in New Jersey is our official U.S. warehouse, which we use to receive and process returns before they are sent back to our workshop for inspection. All returns are handled securely and refunds are issued once the inspection is completed. We’re a small handmade shoe brand, not a scam company, and we care deeply about every customer’s satisfaction. Our team has reached out via email to assist you further and ensure your return is processed smoothly. Thank you for your patience and understanding. Best Dwarves
I love the loafers - absolutely gorgeous and chic. You can tell they're handmade with real care. They're stylish yet comfortable, and the design perfectly balances classic charm with a modern edge. Durable for a long day walk, and I just bought another pair for winter!
I recently purchased a pair of Big Foot Wide Fit Leather Penny Loafers because I like a wide toe spread which is hard to find in dress shoes. The shoes are incredibly well made and had a beautiful real-leather smell. Unfortunately, the fit was a little large but the customer service has been very responsive and I look forward to receiving a replacement (half size smaller) pair.
The boots are beautiful, soft and seem well made. They fit true to size. I did deduct one star from rating due to the fact that they were delivered to the wrong address by usps. I reached out to Dwarves for help finding my package. They weren't any help and just sent me the tracking information. I finally got ahold of usps after 10 phone calls and the mailman retrieved my boots from the wrong address. I would have appreciated Dwarves being more helpful in this process.
I’ve purchased from Dwarves before for a pair of horsebit chunky loafers and they are incredible. I could not find a similar shoe of that quality and design anywhere else. They are durable, made with genuine leather, and last forever. If they ever restock the horsebit loafer in brown, I would buy immediately.
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