E-file.com (e-file.com) has a 4.2 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 80% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Paula Girouard · 1 review · Experienced 2026-04-08 ·
★★★★★
BEWARE OF THIS SCAM
you pay for the filing with your refund that they calculated instead of risking using your credit card they charged me $64.85 for that service!!!!!! Never use this or any e filing they are just a scam to get even more money from unsuspecting public who are overwhelmed by the current government changing the process of doing your taxes!!!!!!!
Reply from E-file.com2026-04-09
It sounds like you posted this to the wrong website/service. We are www.E-file.com, and do not charge $64.85 to pay with your refund (the fee for this is far less on our website). We also do not have any customers named "Paula Girouard”. Please double check your confirmation emails/credit card receipts and move this review to the correct company.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
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IROwens · 1 review · Experienced 2026-03-23 ·
★★★★★
We feel BLESSED to have known about E-FILE !
We feel BLESSED, to have known about E-File, as it was not listed in search for companies to file with.
They truly know their stuff, and make it easy to
get through the process.
Glad we took the premium, this year, as we felt
uncomfortable dealing with all of this year's changes..
So we did end up calling, near the end and got the most wonderful women, who was so knoweldgeable, quick witted, patient and kind...
it made it all worth while, to be able to talk to her and allow her to guide us to the end
It was worth every penny we paid, which was much less than the others asked for ( Husband said one of them wanted $500 ! )
We feel like E-File is our HOME, when it comes to tax time... :<))
I do suggest at the least to take the Delux for $25.49
It only takes a minute or so to be talking to someone who can answer any questions you have.
Filing taxes can be stressful, for most people, and they DE STRESS the time spent.. !!
Now we can rest easy, knowing exactly what to do next year ~ God Willing ~~~
What an amazing talent you have with the knowledgeable and kind Sadeqa. She was the most professional person I have spoken with who made the navigation of your site carefree and diligently and carefully answered all questions and provided solutions. Thank You
i had a great surprise when i wasted more than 3 hours thinking it was going to be free but at the end they charged me 89 dollars
Reply from E-file.com2026-03-11
Thank you for providing us with information through Trustpilot so that we could investigate this further.
Please note, we offer free federal filing for those who qualify for our basic software. There is a fee for our state filing software and also a fee for our deluxe and premium software which is often used with more complicated returns. In your instance, it appears you needed several forms that are not covered by our free basic software; this is why the system moved you to the software required to properly prepare your return. Those forms were the Schedule C, Schedule D and a form 8949.
The business/non-employee income you received last year will make you ineligible for most (if not all) free software options. E-file.com is generally less expensive than other comparable software options.
There is also a fee associated with the state tax return that you elected to prepare, although again, less than what most other comparable tax software providers charge.
As a courtesy, our support team reached out and provide you with a coupon code to cover the cost of your software this year. At this time, it does not appear that you have selected to use this code.
Again, I am very sorry for the confusion you had with this. Please let us know if you need any further assistance.
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Chao Peng · 1 review · Experienced 2026-03-06 ·
★★★★★
she is knowledgeable and thoughtfull,
she is knowledgeable and thoughtfull,
great experience for my trouble shooting
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Trioptic · 2 reviews · Experienced 2026-02-06 ·
★★★★★
e-file failures
For two years now, I am very disappointed in e-file. 2024 Tax return rejected once received by the IRS, due to "signature verification failure" and 2025 for "additional required documentation failure" due to my overtime exemption. NEITHER TIME did e-file contact me about problems in either case, and both times, I had to find out from the IRS. I will never use this site again.
Reply from E-file.com2026-03-06
I am very sorry for the trouble with this. What you have described here are notices from the IRS after they have already accepted and acknowledged the returns. In 2024 it sounds like the IRS sent you a letter requesting you to verify your identity before your refund could be released. In 2025 it sounds like the IRS sent you a letter requesting documentation relating to the new overtime deduction. The IRS sometimes requests this sort of verification information to help prevent against fraud and/or overpayment. When they do this, they do not include the tax software provider in the communication (no matter where the return is prepared or transmitted). Once the tax return has been filed and acknowledged, no further information is provided to the software provider. It would only be directed to the taxpayer.
Where do I began, my federal form was filled out incorrectly by me; not being experienced this happens. So, I received multiple rejections notifications from the IRS. In the many attempts I made to correct an error that was not clearly stated what the error was for I only received error codes that I needed to fix (????%**).So I made a call to IRS, who listened, could not advise or clearly tell me what the problem was, but instructed me to contact e-file, company in which I filed under. Thank God I was able to speak with "Sadiqa" not once, but twice with a call back I had to made. "Sadiqa" reviewed the error messages I was getting, reviewed the sections needed to be corrected and after 8 attempts: finally, the filing process was ACCEPTED by the IRS. Thank you, "Sadiqa" I can move forward with other concerns and life. I should sleep well tonight. "Sadiqa" you are a true plus to the E-File system. Keep up the great work!
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Peter J. Maggio · 4 reviews · Experienced 2026-02-02 ·
★★★★★
I’ve been using e-file for several years
I’ve been using e-file for several years now and never had a problem with them and plan to use them in the future. They are dependable when they say it’s free. It’s free no tricks such as other companies do.
Fast easy and convenient. Do it every year Love the system
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Bessie · 1 review · Experienced 2026-02-04 ·
★★★★★
E-file made easy
E-file for us was a very positive experience. The prompts were very helpful. We did our taxes in about a couple hours and got them back faster. This was our first time using E-file but we will be using it again and it is free to use. Thank you.
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michael · 1 review · Experienced 2026-02-13 ·
★★★★★
Not sure if my federal return has been filed.
Cannot log in to my account. I need to know if my return has been filed. I need to print my return
Reply from E-file.com2026-02-15
I am very sorry for the trouble you are having logging into your account. We have requested information from you through TrustPilot, but since you did not respond, we can only provide general help information here. Now, if the problem is that you can't remember your username, on our login page you should see a link which says, "Forgot Username", click this and follow the steps to recover your username. If the problem is that you can't remember your password, on our login page you should see a link which says, "Forgot Password", click this and follow the steps to recover your password. If you are still having trouble logging in to your account after recovering your username and password, please respond to our request for more information on TrustPilot or contact our support team and we'll be happy to assist you further.
