E-file.com (e-file.com) has a 4.2 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 80% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; 63 of them were added in the last 12 months. Last updated 2026-08-10.
I was only on hold 30 seconds in late Jan and early Feb... Sadiqa... Answered both times.. She walked me through both issues I had in an attempt to fix my 2025 return. I was at the issue and had it corrected in just minutes.... Well spoken and easy to understand. Glad I filed with e file and I will be back in 2026!!
She was Very kind and Patient with me. She walked me through every step. Even twice. Called back and I was lucky enough to her her again! Thank you for being a 10 of of a 10!!!!!
Easy to navigate & finished in a reasonable amount of time.
Simple prompts, smooth process
What I dislike most about E-File is their hidden and non-disclosed fees. You think you are paying ONE reasonable fee, only to get hit with a much higher fee at the end. There is no transparency with them. The stated cost of the service was $42.63 to file a tax return, and then, at the end, they charged an additional fee of $53.29 bring the total cost of file from the quoted $42.63 to a cost of $95.92. Integrity is everything, and they do not show they have anything. This is the last time I will EVER use them. There are too many other providers who will not screw you over.
I am very sorry for any confusion with this. Here is what I can see from your account: It appears that you originally qualified for our Basic software and filed for free. Then, once you needed to amend this return, there was a $39.99 charge (this is the cost for our amended tax software). Unfortunately, the form that you added to your filing (a 1099-C) is not covered with the original software that you used or by the amended software, and thus you were upgraded to our Premium software which covers this form. The cost for this was $49.99. Again, I apologize for the confusion with this. As a courtesy, we have gone ahead and refunded you the fee for our Premium Software ($49.99 + tax). Please let us know if you have any further questions or need any further assistance.
Very good experience very easy to use and fast. 😁
Easy form completion and the calculations included all the 2026 IRS changes
E-file is the easiest way I have ever used to file my taxes. It is structured to help you remember to add everything needed for a correct return.
Mine was an easy return. Good instructions. Thank you.
After researching several online tax preparation websites, I chose E-File due to its clear and simplistic design. Step by step directions are easy to follow and understand…even for a novice filing their first tax return. I had an immediate email confirming the process, and the following day another email informing me that my return had been accepted by the IRS. Highly recommend E-File!
Every year, as I go through all the questions, there always seems to be an area that I'm totally unfamiliar with, nor been involved with, and unable to exit. Yet, it disappears and never shows up again.
It was simple and straight forward. Just having SSI income made it look unstable.
very easy excellent
My taxes are incredibly simple and efile stepped thru it very quickly, electronically sent to the IRS, and accepted by the IRS.
It was simple, easy and free! Thanks
They lie and scam u I tried filling my 24 taxes they did everything and at the end they filled it as my 25 taxes I recommend don't use and they won't refund me even after admitting it was their fault they're trash don't trust them check all the reviews
The only account matching the name "Jay Crawford” that we could find has not been accessed in over a year. We have attempted to get more information from you through TrustPilot but you have not responded to this request. It sounds like you may be confused about the website/software that you used for this tax filing. Please double check your confirmation emails/credit card receipts and move this review to the correct company. **ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
It’s easy, fast, been using it for years & never had any issues.
It was quick and easy 10 minutes and free
66 reviews matching