EatStreet (eatstreet.com) has a 1.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
K
Kristen Schabell · 1 review · Experienced 2026-06-24 ·
★★★★★
Ordered food through Eatstreet
Ordered food through Eatstreet. It was taking a long time app said my food was out for delivery. Then got a text from driver saying they picked up my order but wouldn't be delivering my food because it was raining hard and they were afraid of driving in the weather. I contacted their help / chat and was told my order would be delivered and I couldn't get a refund. Emailed, online chatted same answer no refund, no apology nothing. Just out the money, driver kept my food and tip and I didn't get my food or money. Will never use them again. I would rate them one star if I could
Reply from EatStreet2026-06-25
Hey There! Thank you for sharing your feedback. We are sorry to hear of your poor experience and we would like the opportunity to look into your concerns. Please send us more information like your order number via email to [email protected] so we can assist you further. Thank you!
J
James Weber · 1 review · Experienced 2026-04-09 ·
★★★★★
Criminal Enterprise Masquerading As A Business
This is a criminal enterprise masquerading as a business. They steal your money with no intent to fulfill their end of the business transaction. Their customer service is to blatantly lie about the issue, claim it is someone else's fault and then begrudgingly offer a refund. If they are feeling particularly kind, they will offer a $3 off coupon that doesn't even cover half of their delivery fee and it has to be used the same night they issue it to you. Absolute joke and embarrassment of a company.
Reply from EatStreet2026-04-21
Hey There! We are sorry to hear of your poor experience and we would like the opportunity to look into your concerns. Please send us more information like your order number via email to [email protected] so we can assist you further. Thank you!
D
David Wolff · 1 review · Experienced 2026-03-28 ·
★★★★★
My "free delivery" cost more than 22 dollars!
I just ordered from a restaurant website, and it showed that the food would be delivered by EatStreet. It stated that delivery was free. I was skeptical, but went through with the ordering process. At the next to final order page, it showed "free delivery" and asked for a generous tip. I added a tip because I figured I should leave a nice tip given that the delivery was free, and then the confirmation email showed that my tip was added as well as an 8 dollar delivery fee and a 14 dollar service fee - more than 22 dollars extra for my "free" delivery. I will never order anything from any restaurant that uses Eat Street ever again - this should be viewed as false advertising and fraud!
Reply from EatStreet2026-03-31
Hey There! Thank you for the feedback. We are sorry to hear of your poor experience and would like to make it up to you! Please send us more information at [email protected] so we can assist you further!
L
Lin Luo · 2 reviews · Experienced 2025-12-30 ·
★★★★★
Do not use eat street
I ordered pizza from the app. It never showed up. I called the restaurant and they said they could not find the order under my name and my phone number. However. The app shows the time the order is on its way. I chatted with "customer service" and was told that they do not track the order and the restaurant uses their own delivery person, and I need to work out with the restaurant. I asked for the refund and was told I need to ask the restaurant for a resolution. I am thinking why I used this app. I could have called the restaurant since the app does not take any responsibility except for charging my cradit card with food, delivery fee and tip. Nevertheless, this is such a spam and I will never use this web again. The good news is that the restaurant lady is nice to make our order for free and we picked it up. 20 minutes after 2 hours starving.
L
Leah · 11 reviews · Experienced 2025-12-07 ·
★★★★★
Terrible experience
Terrible experience. Years ago Eat Street was reliable and I preferred ordering through a 'smaller' business. However, after a recent order WHICH WAS NEVER DELIVERED TO ME, I will not be ordering from them again. The driver allegedly had trouble finding my address despite being able to find it for every order I've placed through them before (with the same restaurant as well- this restaurant uses their own delivery drivers and they've never had an issue before. Plus, I leave specific directions for where I am located and how to contact me if not sure). I got two calls with no voicemail or text from the driver- the call was not returned when I tried to call back (bizarrely did not even go to voicemail).
I did call the restaurant and was basically told 'oh well, we cashed out our driver sorry contact Eat Street about it'.
I did contact Eat Street...and was told to contact the restaurant (which, if they bothered to read the inital email I sent them they'd know I already did). Anyway- Eat Street did nothing, refused to refund an $80+ order, and to be honest, I suspect the delivery driver stole it because I wasn't even given the option (by the restaurant) at the time to go and pick it up.
If you can order anywhere else- DO SO. This website is garbage, the support is awful, and I'll never spend money here again.
H
HXG · 1 review · Experienced 2025-12-05 ·
★★★★★
Food delivered late. CS sucks.
My food was not delivered after an hour. I called the restaurant and they said I needed to contact EatStreet. The only way to contact them was through live chat which so annoying and slow! Then says they’re short on drivers — why take the order if you have no drivers??? I asked for a refund as my food will be cold and soggy since I ordered sushi. They couldn’t give me a refund…I’m so disappointed and totally deleting the eat street app after my food is delivered. Bye Felicia!
Reply from EatStreet2025-12-10
Hey There! Thank you for the feedback. We are sorry to hear of your poor experience and would like to make it up to you! Please send us more information at [email protected] so we can assist you further!
C
Chad · 1 review · Experienced 2025-12-01 ·
★★★★★
Everything about EatStreet sucks!
Their site sucks! They won’t allow some perfectly valid addresses. So you have to use one they like. Then their delivery person delivers to an address that isn’t even remotely the same. Then when you never get your $65 order their tech support won’t do anything for you! So your hungry and out a bunch of money! If their delivery person had a brain you might get your food. I even told the delivery person they were at the wrong house and they delivered it there anyway! Idiot! Don’t expect much from these people!
Reply from EatStreet2025-12-10
Hey There! We are sorry to hear of your poor experience and would like to make it up to you! Please send us your Order ID to [email protected] so we can assist you further!
N
Nicole Allen · 1 review · Experienced 2025-11-15 ·
★★★★★
This company had terrible customer…
This company had terrible customer service and they steal your money. I orders food for my grandkids they took the money and never placed the order with the restaurant and THEN I SAT ON THE PHONE FOR TWENTY MINUTES TO GET HUNG UP ON . I sent an email to get no response they suck and I will never order anything again
Reply from EatStreet2025-12-10
Hey There! We are sorry to hear of your poor experience and would like to make it up to you! Please send us more information at [email protected] so we can assist you further!
K
Karra Busch · 1 review · Experienced 2025-10-25 ·
★★★★★
I waited almost an hour for my food
I waited almost an hour for my food. I called the restaurant and no one had been there to pick up my food. I drove across town to get my food myself and they made it fresh for me because they told me that my eat Street driver had just come and picked it up almost an hour and 15 minutes late and it has been ice cold when he got it. I was still waiting for my food to be made fresh when the eat Street driver called and said my food had been delivered. I told him don’t bother I had gone to get it myself. I came back to my place to find the cold food had been delivered outside, and the delivery on the app as “unable to deliver” because he knew he messed up and now tried to make it seem like he couldn’t find my place or something. I will never order from eat street again. They won’t even let you request a refund - they took his side. Completely done.
Reply from EatStreet2025-12-10
Hey There! Please send your order ID to [email protected] so we can look into this for you. We are sorry to hear of your poor experience and would like to make it up to you!
Over an hour and a half wait and lack of customer service
I ordered delivery from Eat Street which took over one and a half hours to be delivered. My first contact to customer service they relayed it would be delivered in 15-20 minutes. When 20 minutes passed I reached out again and requested refund so that I could go somewhere else. After another wait I reached out to request and received the contact number. My order did eventually arrive after I had to feed my children. The service rep sent me a $7 coupon for my $70 order, for a service I will obviously not be using again.
If you are hungry do not order through Eat Street!
Reply from EatStreet2025-08-23
Hey There! Thank you for your feedback. Please send your order ID to [email protected] so we can look into this for you. We are sorry to hear of your poor experience and would like to make it up to you!
M
M. J. · 7 reviews · Experienced 2025-07-31 ·
★★★★★
Failed to resolve the issue of slimy gross food
I ordered last Friday through EatStreet. I received gross slimy salad with the meal I ordered. I supplied images and then I got a run around with coupon offer at first, which I did not want.Then I was directed to call the owner directly to ask for a refund for the meal, and if he ok'd it, then they could refund me. The owner offered me a refund for the meal. I also had a small side and I told him I am happy if he refunded me the meal, and I do not care for the refund the side. After having two forks of slimy salad, which I did only see after I already had those two forks full- I absolutely lost my appetite! I was not going to eat anything else! The owner said he understood and was sorry. When the Eatstreet rep got back to me, he told me he is refunding me for the side and not the meal. I explained there is a misunderstanding the rep, said that that is what the owner confirmed. I felt cheated and asked to please reconnect with the owner about the misunderstanding. He told me the restaurant was not answering and there is nothing else he can do but to escalate it. I would hear back within 24-48 hrs. That was on Friday and today is Tuesday. I wrote to Eatstreet directly but no-one is getting back to me. I received the refund of $3 when I paid $28. I will never use Eatstreet again! They have large fees but fill in customer service!
FOLLOW UP:
Per Eatstreet connected back with them (after they saw my review on here), but they did not get stat all- they dropped the ball to help me get my $ back and support a slimy restaurant owner, who blatantly lied to refund me! They offered me a coupon for $5 to use next time... LOL
I will NEVER use Eatstreet again! I do not recommend to use them as a service! They charged $10 on top of the order I got, to totally ignore what happened. I will get my own food from now on!
Reply from EatStreet2025-08-06
Hello! We are sorry to hear of your poor experience. Please send your order ID to [email protected] so we can look into this for you. Thank you!
Yet again Eatstreet messed up and lost another customer
Yet again, Eatstreet messed up my order and refused to deliver the correct food. Is it really that hard to deliver a burger and fries? Instead they gave an absolutely worthless, to me, coupon. It can only be used on orders of over $50. Given that I typically just get a small meal I never spend that much on delivery. It's a great business scam to provide coupons that won't be used. Well, they just lost another customer.
Order supposed to be at my house in 20-30 min. Driver arrived 20 min after food had been ready. Customer service is terrible and refused to do ANYTHING about it. DO NOT ORDER FROM THIS SITE.
HORRIFIC. DO NOT USE THIS COMPANY. Food delivered incorrectly, communication in a foreign language, no response when I messaged back, unhelpful and rude customer service. Just saw they filed for bankruptcy. No surprise. Just wish I'd known before I gave them a try. NEVER AGAIN.
If this star rating could be 0 star, I would definitely set it as that!
My experience with EatStreet was absolutely horrible. I had to wait two hours for my order, only to end up with cold wings. Their only form of communication is through an online chat with reps who might as well be robots—they offered no real help. All they kept saying was, "The driver is on his way," yet two hours later, I was still waiting.
This was my first time using EatStreet, and it will definitely be my last. I would not recommend this company to anyone. If you’re looking for reliable food delivery, do yourself a favor and choose a different service!
Reply from EatStreet2025-02-03
Hey There! Thank you for your feedback. Please send your order ID to [email protected] so we can look into this for you. We are sorry to hear of your poor experience and would like to make it up to you!
P
Patrick · 2 reviews · Experienced 2023-11-19 ·
★★★★★
As a driver I didn't feel respected
As a driver I didn't feel respected and valued by the company or community, Eatstreet even threatened to sue me as their busiest driver when I first published my story.
J
Jordan Gates · 1 review · Experienced 2024-11-07 ·
★★★★★
Took them 45 minutes just to place the order.
Placed an order and the site said it would be 40 to 50 minutes. When I called the restaurant to confirm 45 minutes later, they told me no order had been placed. Apparently they called in the order five minutes later. Buyer beware!
Reply from EatStreet2024-11-18
Hey! Thank you for your feedback. Please send your order ID to [email protected] so we can look into this for you. We are sorry to hear of your poor experience and would like to make it up to you!
J
Joe Dooley · 4 reviews · Experienced 2024-10-30 ·
★★★★★
Total Incompetence
Ordered $80 of food. The app said it was delivered but it wasn’t. Customer service was absolutely no help, they insisted it was delivered. Finally we discovered the order was delivered to the apartment building next door. We wouldn’t have been able to retrieve it but luckily there was someone leaving the apartment building who let me in. By that time the food was as cold as if it was in a refrigerator. Total incompetence. Never again for EatStreet. I wouldn’t chance it if I were you.
Reply from EatStreet2024-11-07
Hello! We are sorry to hear of your poor experience. Please send your order ID to [email protected] so we can look into this for you. Thank you!
O
Omid Pa · 7 reviews · Experienced 2024-08-25 ·
★★★★★
Horrible company
Horrible company, they charged me money for food delivery, and also I paid tip for their delivery, but they never delivered food to me !!
Reply from EatStreet2024-08-29
Hey There! We appreciate your feedback and are sorry to hear this happened. Please send your order ID to [email protected] so we can look into this for you. Thank you!
Ordered just about $90 of food for my bridesmaids on my wedding day and never received it. Called the restaurant after waiting forever and they had said they came and picked it up over an hour ago. Emailed customer service twice with no response. I’d give 0 stars if I could.
Reply from EatStreet2024-08-20
Hello! We are sorry to hear of your poor experience. We would like to look into this issue for you. Please send us an email with your order ID at [email protected] so that we can follow up. Thank you!
