EatStreet

Cheaper to call the restuarant directly.

Nearly 8 dollars in fees to process a 25 dollar order. This service is not worth it. I was just lazy in directly phoning in my order like normal.

First time. Last time.

Just used Eatstreet for the first time. Food never came. This was EatStreets response "We sincerely apologize that your experience ordering from Su Taqueria El Rey Del Taco y Mariscos has turned out to be so disappointing. Unfortunately, requests for a refund should be made directly to the restaurant. Since EatStreet does not handle the delivery of the food for this restaurant, we are not able to process a refund. If the restaurant agrees to give you credit back, they will need to contact us to confirm this, as per our policy for refunds. We greatly appreciate your business so please do not hesitate to contact us if you have any questions." Never using EatStreet again.

Never received two separate orders in a week

I have placed two orders through Eatstreet in the last week. Did not receive either of them. The tickets were open and said preparing food for two hours. When I called the restaurant, I'm informed the food was picked up. When I reach out to eatstreet the chat does not work, I do not get a quick response via email, and when I call I'm informed that the policy is there is nothing they can do. I put specific directions in with my order to get to my house in a new development. I have ordered through Eeatsreet a dozen times since I moved to this property and have always received my food until the last two times. There has to be some kind of contact between the driver and consumer, like Uber eats has. Or hire drivers that can read directions that are put with the order. Drives that update the tracking the food is on its way, and close out the ticket as delivered when they drop off the food. Not two hours later while the consumer is wondering where their food is. Very disappointed and sad that I am out $100.00 in ordered food.

If 0 stars was an option I would have…

If 0 stars was an option I would have chose that. I ordered food, the restaurant had the food ready and waiting for a driver to pick it up. After the driver picked up the order it took them 57 more minutes to deliver. Meaning my foot was sitting for 90 minutes after the restaurant prepared it. Further when I got my order the bottle of coke was missing. I confirmed with the restaurant that it was sent. Meaning the driver took the drink. When speaking to customer service they offered me a $3 coupon. From an almost $50 order. What a joke. I will never use east street again.

Rude and Unhelpful

I have been a loyal EatStreet customer since moving to Madison, WI over 7 years ago. Today, I received the worst customer service of any organization I have interacted with in a long time. My order was over 75 minutes late with no explanation. It took two chats and a phone call to get any help. When my food finally did arrive, it was inedible. (Presumably because it had been sitting under a heat lamp for an hour.) I was offered a $3 coupon for a $20 order. I was told I would be contacted by an account rep imminently about a refund which has yet to happen. Additionally, representative Kerl A. ended our chat before answering any of my questions.  This experience has been hugely disappointing and has me seriously rethinking whether or not I will use this app in the future. EDIT: I did email EatStreet AND call them per their comment and they gave me a $3 coupon for a $20 order that I couldn’t eat that came over an hour late. Just insulting.

Why a third party? Bring back you drivers.

They do not have their own drivers anymore. They use a 3rd party like Door Dash. Our food was cold and melted by the time we got it. That is why we don't use Door Dash. We used Eat Street cause we use to get better service, but now they use a worse less than acceptable third party that I refuse to use. Come on Eat Street step up.

Eatstreet Scam

First the restaurant, food and staff were excellent. That being said, EATSTREET is a scam!!! I looked up the restaurant on google maps. When the menu came up to order for pick-up, eatstreet came up as a default. I ordered for pick-up and they added almost 30% per menu item...for what? I didn't realize until I saw the actual menu prices when I went to the restaurant to get the order. Call the restaurant if you want to order.

DO NOT USE EATSTREET!

DO NOT USE EATSTREET! I ordered food and was waiting for an hour. So contact the restaurant to see if there is there any issue with my order. The restaurant told me that the food was done and has been waiting for a driver to pick it up. After contact with the restaurant and customer service. Eatstreet finally dilivered cold and dry food to me. I asked for a refund because I can't eat that cold and dry food and has to throw it away. Eatstreet give me $3 coupon for next time. How funny?

Do not use Eat street!

placed order, paid for it! order was confirmed. Get to Restaurant to pick up my order and it’s not in their computer system. No way to cancel order or get my money back. Absolutely horrible and based on the reviews I see why!

No food, no refund

I ordered and paid through the app. After more than an hour with no update, I contacted customer service. They told me the order was canceled and that they were unable to refund what I paid. Seriously? They can’t refund me for something I never even got? Never using them again

Don’t use

Don’t use Ordered lunch as surprise for my daughter Found out the next day it never came No response from them Rip off

Waited 2 hours for delivery, then they blamed restaraunt for the quality when asked for a refund.

Unless you want to wait 2 hours for cold food and no refund, stay away from EatStreet.

Beware of Google and EatStreet...

I went what I thought was straight to the restaurant website on Google. Once I got to the restaurant to pick up my order they informed that it went through EatStreet without me ever knowing. Somehow I was redirected through them on Google without ever knowing! My order was about 30% higher than it should have been! Be very carful when ordering!

DO NOT USE EAT STREET EVER

DO NOT USE EAT STREET EVER - THEY WILL TAKE YOUR MONEY FOR AN ORDER THEY CANNOT DELIVER BECAUSE THEY DO NOT HAVE DRIVERS BUT THEY WILL NOT REFUND YOUR MONEY - NOT ONLY DID THEY SCREW OVER THE RESTAURANT AS OUR FOOD SAT THERE - WASTED - THEY NEVER CONTACTED ME TO TELL ME OUR FOOD WOULD NOT BE DELIVERED. THIS IS A HORRIBLE SERVICE AND I WILL NEVER BE USING IT AGAIN AS WELL AS TELLING EVERYONE ELSE TO NOT.

Absolutely done with this company

Absolutely done with this company! I have had multiple times now where I order food and it gets canceled 30 minutes to over an hour later. I decided to give them another try and was excited to try a new restaurant. I realized 20 minutes or so after placing the order that it still had not been confirmed by the restaurant. I reached out to eatstreet to find out what was going on with the order. They took a few minutes to check on it then eventually told me the order had been canceled. It then showed up on the link to track the order that it had been canceled and email popped up notifying me and offering a $3 coupon for the inconvenience. Last time I ever attempt to waste money on this company and the way that they choose to work with these restaurants because what they are doing doesn't work.

Do not use this service

Do not use this service. I never write reviews because I try to be understanding and know that issues happen here and there. But I find that Eat Street is NOT a reliable service and does not have the customer service or capital to secure or help fix any issues for their “customers”. I did not feel like a customer - more like a person that fell for a scam and over paid for a delivery that never came. When I called to check on my status of delivery / order, the Eat street employee was very rude and told me to just go pick it up if I was close. I was just online with an Eat Street agent trying to see if they could refund me for any portion of my order because they did not deliver it for an hour and a half, so I needed to go pick up the order myself. Before I could ask for anything, the agent did not make any attempt to solve my issue apart from telling me to take it up with the restaurant (the restaurant is operated by the nicest people - so I wanted to go to Eat Street for a refund since they did not deliver the appropriate info to the restaurant). Anyway - the agent ended the chat and I am left with having to take it up with the restaurant - which I will not be doing because they are a hard working group of kind small business owners. If the Eat Street “customer service team” exists and reads this - priority number 1 should be training your agent staff and 2 come up with some sort of small refund or credit option if you don’t deliver the service you are providing. You did nothing >.< just took my money OR would be taking the restaurant’s money for your mistake. I took a screenshot of the chat - it is now greyed out where the agent ended it the second after they sent the last messages so I couldn’t respond. Thanks lol.

First and last time…

After I purchased through their website a family meal for $95, later I find out that the meal worth $69. First and last time using this website. Enjoy the high margin!

Took my money no food was order

NO REFUND Their website kept glitching

Their website kept glitching, when it finally did work it set em for pick up instead of delivery. And no way to change that restaurant can’t do anything. And because my rider was confirmed I was unable to be refunded!!! I had to reorder and have the first order sent with the second order and so far it’s been one hour and 15 minutes. Never again!!!! Customer was horrible in the email no empathy whatsoever and I’ll never use grub hub again. This is what I get straying from door dash

Super over inflated prices

Super over inflated prices. Everything was 15-20 percent more than GH or the restaurant itself. Avoid. Also, notice all the positive reviews say "Invited"? Yeah. Some Johnny-come-lately food ordering app comes along and thinks, "Hey, we can just copy GH or whatever and add 20 percent to the prices, and show no fees and the stupid customer will be none the wiser and think they got a good deal". Genius. Can't wait to tell all my friends about this service. Oh, and let me reply to my comment for you. Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at customer.service at eatstreet.com so our Support team can take a look into this. Thank you!