EatStreet (eatstreet.com) has a 1.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 74% of negative reviews; 10 of them were added in the last 12 months. Last updated 2026-08-10.
Eatstreet is far and away the worst 3rd party delivery service. They haven’t updated their platform in years. It’s riddled with bugs probably because their engineers are student interns and can’t afford real ones. Their only customers are loyal midwestern restaurant owners that haven’t migrated because they don’t care about their guest service, just bought eatstreet and implemented it because they’re local, or just don’t want to bother with a proper evaluation of another software. The C level should be ashamed at the state of their product. As a forced eatstreet user in the past, and today, because some of my favorite local restaurants use them because of one of the reasons I stated above… I will forever drive to pickup food if you are my only option. As an outside observer who was once contacted by an eatstreet recruiter, the state of your tech and cx is a complete and total joke and scam. I say scam because your hidden fees…. Delivery fee: “FREE” fees: “this helps us operate.” You are con artists 😂
Reply from EatStreet2023-02-15
Hey There! We're sorry to hear that and appreciate your feedback. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
M
Maxime Saindon · 4 reviews · Experienced 2023-01-26 ·
★★★★★
I ordered from eat street and was…
I ordered from eat street and was emailed saying my order was cancelled. I ended up ordering from another place but lo and behold while I am waiting for the order to arrive the "cancelled" order arrived! Turned out the restaurant had never actually cancelled and I ended up wasting time, money, and food. Way to go Eat street.
Reply from EatStreet2023-01-31
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
I ordered from a local pizza place. By the time all of the fees and tip were added, my bill was $50. The pizza did not arrive on time. I tried contacting help from Eat Street on three occasions, the pizza didn't come. I finally fed my guests leftover lasagna. The pizza arrived two hours after it was ordered. We didn't even want it because we had already eaten. Eat Street gave me a coupon for $4 off of my next order. REALLY?!!! Do not use this service!
I reached out to their customer service email, and received no response, from what I read this is typical. Look up other reviews before ordering from them!
Reply from EatStreet2023-01-20
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
A
Andrew Lipiansky · 5 reviews · Experienced 2022-12-14 ·
★★★★★
Useless… and shady
Here’s how useless these guys are: they took my money and placed my order with a restaurant that was closed for renovations. Now here’s how shady they are: when i didnt get my order and wanted my refund, they said i had to call the restaurant.
Update: i just got eatstreets generic reply to contact them so they can look into this. I already gave them tons of opportunities to explore and resolve the problem as it was happening. Apparently they take no responsibility for the transaction once they place the order for you, and they WILL NOT contact the restaurant to help resolve issues. Just go directly to the restaurant and cut out the middleman. Eatstreet adds no value to the service you seek when you order food, and is just a hinderance. The restaurants they work with do their own delivering.
Reply from EatStreet2022-12-26
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
P
Paul Jensen · 1 review · Experienced 2022-12-12 ·
★★★★★
I NEVER got my food and they blamed me
I NEVER got my food and they blamed me. I made a $40 order and waited for nearly an hour. When I got the notification that it was delivered, I looked for it at all my entrances and it was not there. I could not find the customer service number on the website and had to look it up. When I called it and explained the problem, the customer service rep began to blame me. He asked me if I included my apartment number, which I did. He then told me it was left at the door, which it wasn't. He kept trying to find ways of telling me how I messed up, or he insinuated that I was lying. This, of course, angered me and I told him to cancel my order and refund me. I merely put in a "request" to cancel my order and refund me and that there had to be an "investigation." I remember the days when a place would simply apologize and refund you rather than try to insinuate you are lying. It seemed to never occur to the man that his driver could have left it at the wrong address or may have stolen it. Eat street has lost a customer today. They are untrustworthy and have bad customer service. Do not let them steal your money.
Reply from EatStreet2022-12-16
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Leadership team can take a look into this. Thank you!
Inflated menu prices instead of being transparent about service fees. Labeled as "preferred method" for online ordering which the restaurant I ordered from confirmed they would prefer orders directly through their own website or SpotOn. Deceitful scammed.
They didn't actually bring any value to my ordering experience. I didn't find the restaurant through their website as I have eaten their many times in person. This was for a pickup order so delivery service wasn't ordered.
Reply from EatStreet2022-12-12
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
Eatstreet charges you between 20% - 40% of your order between all its "service" fees. They add on all kinds of costs, none of which go to the driver. Their fees meet or exceed my tips and I tip really well (NEVER less than 20% and minimum $7 per delivery fee because of gas - even if a few blocks away). I"m disabled so I rely on delivery, but even if you pay the annual service fee, they charge you additional costs. So you either end up screwing over the delivery drivers (which i won't do) or ES bleeds you dry.
Reply from EatStreet2022-12-12
Hey There! We appreciate your feedback. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
My dinner last night never arrived and Eatstreet and the restaurant wouldn't take responsibility. Neither would or could give me a refund. One said the other needed to refund my money. If i could give a 0 I would.
Reply from EatStreet2022-10-28
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
N
Night Man · 1 review · Experienced 2022-10-10 ·
★★★★★
Uncooked pizza from nypd pizza they…
Uncooked pizza from nypd pizza they told me to contact eat streets for a refund . Eat streets told me contact nypd pizza for a refund what a joke both companies are !!!!!
Reply from EatStreet2022-10-28
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
l
lisa chisenga · 2 reviews · Experienced 2022-10-02 ·
★★★★★
Worst experience ever
Worst experience ever! Ordered through this service spent a good amount of money, order was incorrect. They are not capable of helping resolving anything. Never ever doing it again stick to UberEats 💯💯
Reply from EatStreet2022-10-05
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
Upcharged on food cost and extremely late delivery
I ordered my food with an estimated time of delivery to be 27 minutes. My total was $8.69 for the food and tax and then another $3.47 in fees for EatStreet services. I also added a $4 tip. My food came, the restaurant receipt stated $7.33 for a total on my food and it was 55 minutes for the driver to get here. Nobody credited my acct for the late cold food I received and when questions about the difference in cost they said that was normal fees they charge for operation costs....What?? So we get charged more for the food and a service charge?
Reply from EatStreet2022-09-29
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
P
Patrick Murphy · 1 review ·
★★★★★
Use any service but this one
I can't really see how I could recommend that anyone use this service. I ordered $30 worth of food on a Sunday night - received a notification that the order had been received and would be delivered at a certain time. That time came and went, and I never received my food. OK, things happen, all I need is for someone to make this right. I contacted Eatstreet for a refund and was informed by "Joseph" that:
"Unfortunately, requests for a refund should be made directly to the restaurant. Since EatStreet does not handle the delivery of the food for this restaurant, we are not able to process refunds regarding food quality. If the restaurant agrees to give you credit back, they will need to contact us to confirm this, as per our policy for refunds."
So first off, this wasn't about food quality, it was of course that I received nothing at all. Also, as the restaurant was not answering phone calls I placed to them, I could not get my food or talk to them about a refund. When I *did* get hold of the restaurant 2 days later, they told me I would need to contact Eatstreet for a refund. Is this the kind of "service" anybody wants?
Compare this with DoorDash and it's easy to see why you should never use these guys. DoorDash refunds money or addresses problems with orders within minutes of contacting them, and doesn't try to make you go back and forth with the restaurant trying to negotiate getting your money back.
Reply from EatStreet2022-08-23
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
R
Ro · 2 reviews ·
★★★★★
Order if you’re willing to eat your money for dinner…
Incredibly disappointed by recent experiences. I have had two orders cancelled with no explanation, after they should have already been delivered. Today I received the wrong meal in my delivery. I went to their website to address this and a pop up gave me the option of an account credit. I agreed, and it redirected me without giving me the option to create an account to credit. I reached out to customer service and the restaurant and was told by both there was nothing they could do. Do NOT waste your time ordering from here. I had to pay full price for what I ordered, despite receiving the wrong item with no compensation or replacement. I’ve had more orders go wrong than right and they make little to no effort to resolve their mistakes.
Reply from EatStreet2022-07-26
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
K
Kurt Rozek · 1 review ·
★★★★★
Two hours and no food
Two hours and no food. Then they send me a note back that I have to take it up with the restaurant because they have their own drivers. Clowns.
Reply from EatStreet2022-07-15
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
J
Jacob Parker · 1 review ·
★★★★★
Ordered at 7:00 from Qdoba and the wait…
Ordered at 7:00 from Qdoba and the wait was an estimated at 30 minutes. Food took until 8:45 to arrive and was cold. Tracked my order which was out for delivery for 1 HOUR even though it is 5 minutes from my apartment! The estimated wait time during this ran down to 1 minute multiple times but continued to go back up to 5 mins and then back down to 1 min and so on. Will not be using again! Spent $50 for and $15 in fees for the worst service imaginable. Will NEVER use this app again! Recommend anyone else out there to do the same if possible
Reply from EatStreet2022-07-07
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
L
Lac Business · 2 reviews ·
★★★★★
If I could give it 0 stars I noticed I…
If I could give it 0 stars I noticed I accidentally ordered from the restaurant and I failed to add the tip. I called the store to add the tip but they said that they couldn't. I was going to give a tip once the food arrived. The driver showed up hollering in front of a place of business yelling about a tip because gas prices are to high and he waited 3 minutes for me to get to the front of a school campus. I asked the security guard to retrieve my food which the driver refused . the driver was so belligerent about getting cash instead of pulling from my card i actually tried to get cash from my coworkers. I called the store and they justified his behavior because of a tip ..we have ordered from May flower many times and has always given a generous tip Bethesda is fortunate area and tip graciously.. there was no reason for the behavior.. i will not be ordering from Eat Street or Mayflower ever again 19 dollars wasted
Reply from EatStreet2022-06-23
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
K
Kia Tzun Wong · 1 review ·
★★★★★
Missing order, delayed delivery and bad customer service
I ordered a meal and received a text saying my order was delivered. I walked all around the building and couldn't find my order. I reached out to customer support and was given a coupon and refund. They suggested that I can re order and use the coupon. guess what, that is the biggest mistake I have made. I reordered and my order was more than an hour late. I contacted customer service and dragged to more than 10 minutes to get an ETA for my order. I was told the driver is 20 minutes away from the restaurant. I told them I need a refund and cancel the order. they did and ended my live chat right away! Don't order from eatstreet EVER!
Reply from EatStreet2022-06-13
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
D
Dawn S. · 2 reviews ·
★★★★★
I tried to order from the diner website…
I tried to order from the diner website but was taken to eat street. I picked my order up at the restaurant. I was charged an extra $5.00 fee from eat street. What a rip off. It is too bad that the diner uses this site. I will never order online again.
Reply from EatStreet2022-06-08
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
P
Patricia · 1 review ·
★★★★★
Just go to Door Dash
I ordered food at 1:13 pm, and was given an ETA of 2:22, so I was confused on why it was going to take over an hour, but assumed they were busy. Anyways, I looked at 2 pm to see if there were any updates, and saw that my food was "delivered" at 1:45. I looked outside at my door and saw there was nothing, so I emailed customer service. They did the usual business apology and said that my driver was on the way and to wait 15 minutes. If I still hadn't received my order to contact them immediately. So I waited, and it was actually 20 minutes later, still nothing. I emailed customer service about forgetting the order and just giving me a refund. What's funny is that when I sent that email about the refund, they chose not to respond to my email/ignore me (it's been over an hour now). Completely unprofessional and money stealers. Just use Door Dash, they at least give you proper notifications and you can actually contact the driver, something eat street should do.
Reply from EatStreet2022-05-24
Hey There! We're sorry to hear about the experience you had. If you haven't already, please contact us at [email protected] so our Support team can take a look into this. Thank you!
J
Janey · 4 reviews · Verified ·
★★★★★
pretty good
for the most part I have been happy with their service
