Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Written by the business, not verified by us.Editorialist (editorialist.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the helpful, responsive attitude of the staff during interactions. Consumers also appreciate successfully finding hard-to-search items online and securing great prices on their favorite brand products. However, some customers also noted receiving completely incorrect items in their packages or experiencing frustrating issues when attempting returns. A few reviewers additionally mentioned that certain apparel items ran noticeably smaller than expected according to the size guide. Others experienced occasional delays with shipping updates or a lack of communication when placing their online orders.
Auto-generated from all reviews of this business. For reference only.Hi Lynn! We’re so happy to hear it was a hit! Thank you for choosing us for such a special gift. We hope it brings them plenty of joy, and we look forward to welcoming you back in the future!
The loafers I ordered are perfect..shipping was super fast, great price. Ordering was a breeze too.
Hi Kimberly! Thank you for the amazing feedback! We are so glad you love your new loafers and that you had such a seamless, fast experience shopping with us. Enjoy your new shoes, and we hope to see you again soon!
Got hard to find Sheila Bridges pillow cases, at a great price, and they arrived so quickly!
Hi Naima! Thank you so much for taking the time to share such wonderful feedback. We’re delighted to hear that we were able to help you find the rare item you had been searching for, and that you were pleased with both the pricing and the speed of delivery. We truly appreciate your business and look forward to serving you again in the future.
Beautiful dress and excellent service. Item arrived in a timely manner. Would definitely order from the Editorialist again.
Hi Kare, thank you so much for your wonderful feedback! We’re delighted to hear you had a great experience with us. We truly appreciate your support and look forward to assisting you again! 💙
The service team was incredibly responsive and polite and helped me return an item that didn’t match up with a sizing chart. I was genuinely impressed with their quick response and general willingness to help.
Hi Anne! Thank you for your kind words! We’re so glad our team could make the return process smooth and provide the support you needed. We truly appreciate your trust and are always happy to help!
Quick response, clarified what happened
Hi Ivan, thank you so much for your kind review! We truly appreciate your trust and are happy we could assist you. We look forward to serving you again!
Hi Chris, thank you for sharing your feedback. We’re sorry to hear that you received the wrong pair of shorts. One of our team members has reached out to you directly so we can review the issue. We appreciate your cooperation and hope to resolve this for you as quickly as possible.
My experience with Editorialist has been helpful with the item I ordered. They consistently gave me updates about my order and never left me questioning about my order.
Hi Rashaad, we’re thrilled to hear that you had a great experience with Editorialist and appreciated our consistent updates. We truly value your support!
They respond very quickly with my return. Directions were clear and I appreciate the way they make the process easy, Thanks Editorialist. Will use you again.
Hi Jack! Thank you for sharing your experience! We’re so glad we could make the return process smooth and hassle-free. We truly appreciate your kind words and look forward to welcoming you back to Editorialist!
Who are you? Are you buying list of People's email addresses ? What right do you and many many others have to drown me with emails every day? Yes we the consumers have had enough !
Hi Wayne! We’re sorry for the frustration these messages caused. We want to assure you that Editorialist does not purchase email addresses or mailing lists. The messages were sent to the email associated with a recent Editorialist order that was delivered on August 3, as a follow-up on how the item was received. We understand that these messages were unwelcome and can confirm that no further reminders related to this order will be sent. We have also shared your feedback with our internal team for review.
Hi Briana! Thank you for your wonderful feedback! We’re so glad to hear you had a great experience with us. We truly appreciate your support and hope to serve you again soon!
Looking for discontinued Crocs and found exactly what I needed on this site. Customer service was kind and understanding and was able to work with me on my order. I will definitely shop this website again just because of this service. Shout out to Pearl!!
Hi Caitlin! Thank you for taking the time to share your experience. We are incredibly glad we had the exact Crocs you were looking for! We pride ourselves on our customer service and always want to ensure our shoppers feel heard and valued. We will make sure Pearl sees your kind words today. We look forward to assisting you again in the future.
I ordered a B+AB blue, hoodie top. Order Number 49362700. The picture on my computer screen still is correct. What arrived was a Mini Cream, 2 piece, blue and white top. I never return items that I purchase as it involves a great deal of time. I am just so disappointed that this happened as it has never happened before at any store. I am sure that you can check your records to see what was purchased and what was sent. Thank you.
Hi Sharon, thank you for taking the time to share your feedback with us. Upon carefully reviewing your order, we can confirm that the item shipped was the Hooded Long-Sleeve Top by B+ab, which matches the item included in your order. We also sent an order confirmation to your email that included a photo of the item you would be receiving. That said, we absolutely want to understand your concern and ensure you have the opportunity to discuss it with us. One of our team members has already reached out to you regarding the possible solutions, and we sincerely hope you’ll respond to their message so we can work together toward the best possible resolution. We’re truly sorry for any disappointment this situation may have caused. We look forward to hearing from you.
Very quick to respond and help with my situation - great service!
Hi Ryan! Thank you for your wonderful feedback! We’re delighted that our team could assist you and make your experience a smooth one. We truly appreciate your support and look forward to helping you again!
Hi Peter! Thank you for your wonderful feedback! We’re delighted to know you had a smooth experience with us. We truly appreciate your support and look forward to assisting you again in the future!
Never received my order. Was supposed to be delivered within 1-2 weeks but never even shipped or updated tracking. Reached out via email with no response. Attempted to call customer service number and was met with a Google assistant and my call was declined. Other times it was a non sensical recording ("we will transfer you to the customer" what??) Then silence. Scammy and will be disputing the charges through my bank. Disappointing since I read reviews on here before purchase. Edit: They reached out quickly following the review and the shoes are here.
Hi Kyle! Thank you for sharing your feedback, and we're truly sorry to hear about your experience. After reviewing your order, we confirmed that it has been shipped and is currently scheduled for delivery on August 8. We promptly sent the tracking details on July 31 and all order updates to the email address associated with your purchase. We were also unable to locate any email inquiries regarding this order. We'd like to clarify that we do not currently offer phone support, and we apologize for any confusion this may have caused. To ensure your concerns are fully addressed, one of our Customer Support representatives has already reached out to you directly and will be happy to assist further. We truly appreciate the opportunity to make things right and hope to provide you with a much better experience moving forward.
My experience has not been a good one. My order came but was a wide shoe when I ordered a medium width. I did everything they asked to receive my money back and have not received it yet. I have proved I sent the package back 3 times and still no refund. Be careful with your returns.
Hi Laurie! Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience has been frustrating. After reviewing your order, we confirmed that our partner vendor shipped the correct size based on the order that was placed. We understand that you dropped off the item. However, upon checking the return label we issued, the tracking still shows that the package has not been scanned by the carrier, which may indicate that the return label was not used or that the package has not yet been received into the carrier's network. As a result, we have been unable to track the return or confirm its delivery to our partner vendor, and this has caused the delay in processing your refund. One of our team members has already reached out to you to help resolve this matter. We remain fully committed to assisting you.
They responded right away when I had an issue with the order.
Hi Rush, thank you so much for your kind review! We’re glad to hear that we were able to assist you and provide support when you needed it. We truly appreciate your trust and look forward to helping you again in the future!
Got a very hard to find skirt with no trouble…
Hi Kathleen! Thank you for sharing your experience! We’re delighted to hear you found the perfect skirt and that your shopping journey was smooth. We appreciate your support and hope to welcome you back again soon!
I love that customer service was committed to resolving my cancellation requests and so on time
Hi Alicia! Thank you for your kind feedback! We’re delighted to hear that our team was able to assist you and provide the support you needed. We truly appreciate your trust and are always here to help make your experience as smooth as possible.
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