Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
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Is Editorialist legit?
Editorialist (editorialist.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the helpful, responsive attitude of the staff during interactions. Consumers also appreciate successfully finding hard-to-search items online and securing great prices on their favorite brand products.
However, some customers also noted receiving completely incorrect items in their packages or experiencing frustrating issues when attempting returns. A few reviewers additionally mentioned that certain apparel items ran noticeably smaller than expected according to the size guide. Others experienced occasional delays with shipping updates or a lack of communication when placing their online orders.
Auto-generated from all reviews of this business. For reference only.
what is great on this is that is my first time buying from editorials and I will happy recomendet to any friends.
Good coustomer service and fast answer to questions.
Reply from Editorialist2026-08-05
Hi Esther! Thank you for your wonderful feedback! We’re thrilled to hear that your first experience with Editorialist was a positive one. We truly appreciate your recommendation and are grateful for your kind words about our support team. We look forward to assisting you again in the future!
I reached out regarding a return and recieved a timely, thoughtful and very helpful reply.
Reply from Editorialist2026-08-04
Hi Shell! Thank you for your kind feedback! We're delighted we could provide the support you needed and truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future.
Hi Fred! Thank you for taking the time to share your experience! We're delighted to hear everything went smoothly and truly appreciate your support. We look forward to welcoming you back for another exceptional shopping experience.
Hi Aimee! Thank you for your kind feedback! We’re delighted to hear that your order arrived promptly and that everything was just as expected. We appreciate your support and hope to assist you again soon!
Hi Esther! Thank you for sharing your experience! We’re thrilled to know our team was able to make your journey with us a smooth one. We appreciate your kind words and look forward to welcoming you back.
Hi Rosemarie! Thank you for your wonderful feedback! We’re so happy to hear you enjoyed the excellent value and smooth delivery experience. We truly appreciate your support and look forward to serving you again soon!
I was looking for a dress for my daughter's wedding. I found one on this site. The customer service department is amazing. They could not find it in my size. They gave me several options to pick - cancel order - give them more time to locate it restock - or pay the designer cost which was 200 more than their price. I decided to cancel the order because the dress style was not a good fit for me. FABULOUS Company. They became my personal shoppers!! Jovelle was my customer service person and she was very attentive, professional and responsive to my questions and concerns!!
Reply from Editorialist2026-07-30
Hi Nancy! Thank you so much for your amazing review, and a huge congratulations on your daughter's upcoming wedding! We’re so happy to hear that Jovelle took such great care of you. Even though that specific dress didn't end up being the one, we always want you to feel like you have your very own personal shopper with us! If you ever need help finding another outfit in the future, you know where to find us. We'd love to help you out again.
Hi Georgia, we're so happy to hear your shoes arrived as promised. We truly appreciate your support and hope you enjoy them. We look forward to serving you again!
Quick shipping, well packaged, item delivered in perfect condition. Happy buyer.
Reply from Editorialist2026-07-27
Hi Ashley, We're delighted to hear your order arrived quickly, was well packaged, and reached you in perfect condition. We truly appreciate your support and hope to serve you again soon!
I found the bronze sandals I was looking for at a great price and free shipping. They arrived quickly before the season was over and were exactly as advertised. Comfortable, too!
Reply from Editorialist2026-07-26
Hi Gerrigan, we're delighted to hear you found the perfect sandals at a great price and that they arrived quickly. It's even better to know they're comfortable and exactly what you expected. We truly appreciate your support and hope to see you again soon!
I had been into the national store in Houston and they said they did not make the khaki pants this year. I went in to your website and found the color and style pant I was looking for and ordered. It’s perfect and so glad I found it.
Reply from Editorialist2026-07-27
Hi Ruth, we're delighted you found the exact khaki pants you were looking for. It's great to hear they were the perfect fit for your needs. We truly appreciate your support and hope to shop with you again soon!
Everyone dreams of wearing Jimmy Choo shoes on their wedding day, and they were my dream wedding shoes too! Unfortunately, I realized that this particular style runs a little small, and my pair was just slightly too tight.
Thankfully, Pearl was absolutely amazing throughout the entire return process. She was incredibly kind, patient, and helpful every step of the way, making what could have been a stressful experience so much easier.
Thank you so, so much, Pearl, for your outstanding customer service!
Reply from Editorialist2026-07-24
Hi Glory! Thank you so much for sharing your experience! We're sorry the Jimmy Choo shoes weren't the perfect fit for your special day, but we're delighted to hear that Pearl was able to make the return process smooth and stress-free. We'll be sure to share your kind words with her—they'll mean a great deal. Thank you for choosing us, and we wish you all the best on your wedding day!
Hi Kelsey! Thank you so much for your kind feedback! We’re thrilled to hear that you had a fast and smooth experience with us. We truly appreciate your support and look forward to assisting you again soon!
Hi Jeanie! Thank you for the wonderful feedback! There is nothing better than unboxing a new pair of Miu Miu slides, and we are thrilled we could get them to you quickly. Enjoy, and we can't wait to shop with you again!
Great customer service that responded to my email about an issue immediately and began working towards a solution
Reply from Editorialist2026-07-23
Hi Pratik! Thank you for taking the time to share your experience. Providing prompt, effective solutions is a cornerstone of our customer service, and we are delighted to hear that our team met your expectations. We are always here for you!
Professional and quick delivery. Will be purchasing from them again!
Reply from Editorialist2026-07-22
Hi Iyanla! Thank you for your kind words! We're delighted to hear you had a great experience with our service and fast delivery. We truly appreciate your support and look forward to serving you again on your next purchase!
Hi Julie, thank you for taking the time to share your feedback. We understand that price is an important factor when shopping, and we appreciate your honest review. We hope you'll give us another opportunity to provide you with a better experience in the future.
Hi Desiree! Thank you so much for the fantastic feedback! We're thrilled to hear that you had a great purchasing experience and that you were pleased with the packaging. We hope you love your new item, and we look forward to serving you again soon!
My $400 Ex Nihilo fragrance arrived with damaged packaging. After a week, and initially offering NO help, the best they could offer me was a 5% refund. Do not buy expensive stuff through this company. It is not worth the chance of something happening to it in transit.
Don't believe their reply. They think that the outside sleeve of a $400 fragrance is worth 5%. I regularly trade and resell my fragrances, and presentation and packaging is a big part for collectors. So either they don't understand the value of what they're selling and the market for it, or they just don't care.
Reply from Editorialist2026-07-21
Hi Chaz, We’re sorry to hear about your experience and appreciate you sharing your feedback. Upon review, based on the photos provided, the item itself was not damaged, and the packaging showed minimal damage to the box.
However, we understand that receiving an item in less-than-perfect condition can be disappointing, and we’d like the opportunity to take a closer look at your case to better understand what happened and assist further. One of our Customer Care team members has reached out to you, and we look forward to helping resolve this matter.
