Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Written by the business, not verified by us.Editorialist (editorialist.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the helpful, responsive attitude of the staff during interactions. Consumers also appreciate successfully finding hard-to-search items online and securing great prices on their favorite brand products. However, some customers also noted receiving completely incorrect items in their packages or experiencing frustrating issues when attempting returns. A few reviewers additionally mentioned that certain apparel items ran noticeably smaller than expected according to the size guide. Others experienced occasional delays with shipping updates or a lack of communication when placing their online orders.
Auto-generated from all reviews of this business. For reference only.Color looks absolutely nothing like the picture. It is way darker. I wanted a very very light pink, and this was nowhere near light
Hi Nichole, we're sorry to hear the color wasn't as expected. We understand how disappointing that can be. Please reach out to our Customer Support team so we can review your order and see how we can help. Thank you for sharing your feedback.
I am amending my previous bad review and would like to provide an update. I initially had an issue with my order, and could not get a response for assistance (I used the form through the website, and I also submitted an email). While they said they could not find any communications from me, they promptly emailed me back and quickly assisted with a return and refund. I am very pleased with the customer service provided. I hate I had to leave a bad review to get assistance, but am happy with the result. Thank you!
Hi Tawni! Thank you so much for taking the time to update your review. We truly appreciate your transparency and are glad we had the opportunity to make things right. We're sorry for the initial frustration you experienced, but we're delighted to hear that our team was able to assist you promptly with your return and refund. Your feedback is invaluable, and we'll continue working to improve our service. Thank you again for giving us the chance to help, and we hope to serve you again in the future.
You shipped me the wrong shirt (I ordered Atlanta and you shipped me Philadelphia). That said, I've reached out twice asking for information on how to return and have yet to receive a response yet.
Hi Megan!Thanks for bringing this to our attention. We are so sorry to hear that you received the wrong item! We took a look at your order details and can confirm that a Philadelphia shirt was selected at checkout, which matched the confirmation email sent your way. This review is actually the first we're hearing about the mix-up, but we want to make sure we get this sorted out for you right away! We have reached out to you via email regarding this matter and would be happy to assist further. Please check your inbox and respond to our message so we can review the issue and work toward a resolution.
Prompt service, free shipping
Hi Lisa! Thank you for your wonderful feedback! We're delighted to hear you enjoyed our prompt service and complimentary shipping. We truly appreciate your support and look forward to serving you again soon!
I have not received my order and have sent an email to customer service but I have not heard back.
Hi Dejour! Thank you for your feedback. We're sorry to hear about the trouble this has caused. Upon reviewing your order, we can confirm that UPS marked the package as successfully delivered to your address on Thursday, June 25, with proof of delivery on file. At this time, we have not received any prior messages from you regarding this concern, but we want to ensure this is fully addressed for you. Our team has also reached out to you directly. We kindly ask that you reply at your earliest convenience so we can assist you further and move this forward without delay.
I’ve had a pair of these for years but they finally needed to be replaced. Luckily I found my size in your shop and now have a new pair that should last a long time (hard to find a replacement!) Have already gotten lots of compliments on the super cute crocs!!
Hi Mary! Thank you so much for sharing your experience! We’re thrilled to hear you found the perfect replacement pair and that you’re loving your new Crocs. It’s wonderful to know they’ve already been getting compliments—we hope they bring you just as much comfort and joy for many years to come!
Such an incredible company. Literally, you can’t possibly have better customer service. I had an issue and it was COMPLETELY resolved in less than 20 minutes. Thank you. 🙏🏼 You have a customer for life.
Hi Frank! Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad we could resolve your issue quickly and make things right for you. Your support means a lot to us, and we’re so happy to have you as part of our community. We look forward to assisting you again in the future!
Easy purchase, beautiful dress! The dress was not the measurements listed on the size guide so that’s disappointing. Dress run small.
Hi Ellen, thank you so much for your kind review! We’re delighted to hear your purchase process was easy and that you loved the dress. We’re sorry to hear about the sizing discrepancy and truly appreciate your feedback — it helps us improve our size guides for a better shopping experience. Thank you for sharing!
Were able to find the shoes that other retailers were out of. Quick shipping. A+++
Hi Denise, thank you so much for your wonderful review! We’re thrilled we could help you find the shoes you were looking for and that they arrived quickly. We truly appreciate your support and hope to shop with you again soon!
Ordered XL and received XS The returning does not allow me to return (was traveling) and the restocking fees and shipping fees to return are usury
Hi Nancy! We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. After reviewing your order, we can confirm that the original order was placed for an XS, which is the size that was shipped. We'd like to reassure you that we're happy to assist with your return, and there are no return and restocking fees in this case. One of our team members has provided an update in our ongoing correspondence with you to help you complete the return process as smoothly as possible. Thank you for giving us the opportunity to make this right. We truly value your business and look forward to resolving this for you.
Great customer service. Got to me on time.
Hi Katherine! Thank you so much for your kind feedback! We’re delighted to hear that your order arrived as expected and that you had a great experience with our customer service. We truly appreciate your support and look forward to assisting you again soon!
Hi Thomas! Thank you for your kind review! We’re delighted to hear that your order arrived quickly and that you had a positive experience. We truly appreciate your support and look forward to assisting you again soon!
Update: I am now expected to return the wrong bag, reorder the bag I originally ordered at $173 more than what I paid for it! They messed up, offered 10% or $50 off. Which will result in it being still $103.50 more than what I originally paid. How is that a fair resolution? I received the wrong product, reached out and still have not received any response on what is needed to resolve this! I have followed up and still have not received a response!
Hi Kim! Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by receiving the incorrect item. Upon review, we can confirm that a response was promptly provided following your initial contact, and there has been ongoing correspondence regarding this matter. We have also provided updates via email, including the steps we have taken and the next steps toward resolving the issue. Our team has been actively coordinating with our partner merchant to address the incorrect item and work toward a resolution. We truly appreciate your patience and understanding while we worked through this with our partner merchant. We remain committed to assisting you and ensuring this matter is fully resolved. Thank you for giving us the opportunity to address your concern.
I bought a pair of shoes off their site, then an hour or so later I get an email saying the shoes were out of stock. They said they would cancel the order after 48 hours if they couldn't find another company selling the shoes. Totally unprofessional
Hi Marquentis! Thank you for sharing your feedback. We sincerely apologize for the disappointment and frustration this experience caused. The shoes became unavailable during the fulfillment process, and we understand how frustrating it is to receive an update after placing an order. The 48-hour window provided was intended to allow us time to search through our network of partner merchants and explore every possible option to secure the item for you before proceeding with a cancellation. We appreciate your patience and understanding, and we have also responded to our ongoing correspondence with you to continue working toward a possible resolution. We truly value your experience and hope to have the opportunity to better assist you.
Speed of processing was amazing, sending email updates, tracking info,...
Hi Vr! Thank you for your review! We're thrilled to hear that you had a great experience with our service. Providing timely updates, tracking information, and a smooth ordering process is something we strive for every day. We truly appreciate your support and hope to welcome you back for another great shopping experience soon!
Baby E was beautiful and high quality. The shipping time was good. Product arrived in pristine condition. I’d buy again and recommend.
Hi Valerie! Thank you for your kind review! We're so glad to hear you loved your Baby E and that it arrived in perfect condition. We appreciate your support and recommendation, and we look forward to shopping with you again soon!
I ordered Gucci Sunglasses on 5/28/26 and was charged the day I placed my order. My order departed from UPS on 6/1 and returned to sender on 6/9. The only way to contact Editorialist is by email. I submitted a claim with my credit card company and now waiting to get a my credit.
Hi MS! Thank you for sharing your experience, and we're sorry to hear about the issues with your order. We'd like to look into this for you, but unfortunately, we aren't able to identify your order based on the information provided in this review. If you could share your order number or reach out to us at [email protected], our team will be happy to investigate what happened with the shipment and review the status of your refund. Once we have your order details, we'll work to provide a resolution as quickly as possible. We look forward to hearing from you.
Shipping was fast and this is an original product and not a knockoff. Great price also
Hi Jeff! Thank you for taking the time to share your experience! We're delighted to hear that your order arrived quickly, that you were happy with the authenticity of the product, and that you found a great price. We truly appreciate your support and look forward to shopping with you again soon!
I couldn’t find the item I was looking for anywhere, but found it on Editorialist. The item was shipped quickly and I was informed about each step of the process (order received/shipped/delivered). Very satisfied with my purchase!
Hi Maria! Thank you for your wonderful review! We're so glad we were able to help you find the item you were looking for. It's great to hear that your order arrived quickly and that our updates kept you informed throughout the process. We truly appreciate your support and are delighted that you're satisfied with your purchase. We look forward to serving you again in the future!
I really really luv my Audi F1 cap fit perfect luv the logos on the cap just like the website said and another 5⭐️⭐️⭐️⭐️⭐️ stars for going above and beyond to fine me my cap I will never forget thanks too all Editorialist staffs for being the greatest team.
HTerrial! Thank you so much for your amazing review! We're thrilled to hear that you love your Audi F1 cap and that it was exactly as described. It means a lot to know our team was able to help you find the item you were looking for. Your kind words and support truly make our day. Enjoy your new cap, and we look forward to serving you again in the future!
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