Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Written by the business, not verified by us.Editorialist (editorialist.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 84% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the helpful, responsive attitude of the staff during interactions. Consumers also appreciate successfully finding hard-to-search items online and securing great prices on their favorite brand products. However, some customers also noted receiving completely incorrect items in their packages or experiencing frustrating issues when attempting returns. A few reviewers additionally mentioned that certain apparel items ran noticeably smaller than expected according to the size guide. Others experienced occasional delays with shipping updates or a lack of communication when placing their online orders.
Auto-generated from all reviews of this business. For reference only.It arrived in 2 days with standard shipping. Wrapped my shirt in some luxurious tissue like a boutique! Everything was perfect
Hi Tristan! Thank you so much for your wonderful feedback! We’re delighted to hear that your order arrived quickly and that you enjoyed the packaging experience. We truly appreciate your support and look forward to welcoming you back for your next purchase.
Product came quickly, in pristine condition, authentic - so happy they had my size so I could get the Celine jacket I wanted!
Hi Izzy! Thank you so much for your wonderful feedback! We’re delighted to hear that your Celine jacket arrived quickly, in excellent condition, and met your expectations. We’re so happy we could help you find the perfect size for a piece you’ve been looking for. We truly appreciate your support and look forward to assisting you again on your next purchase!
These Chloés were sold out everywhere, but Editorialist had them in my size. They arrived at my doorstep just days later and have completely filled a gap in my wardrobe, giving me so many more outfit options. A seamless experience from start to finish!
Hi Bree, we're thrilled we could help you find your Chloés in your size and that they arrived so quickly. Enjoy your new addition, and we look forward to shopping with you again!
I’d like to be able to have seen more accurate sizing information prior to my order. I ordered a women’s medium shorts which appears to actually be a kids medium, and there was no place to leave feedback on the product itself.
Hi Charley, we’re sorry to hear the sizing information wasn’t as accurate as expected. Your comments are valuable, and we’ll share them with our team as we continue to improve the shopping experience. We truly appreciate your support and hope to serve you again soon.
love the quality and the efficiency
Hi Beth, we're delighted to hear you loved the quality of your purchase and had an efficient experience. We truly appreciate your support and look forward to serving you again!
Easy to order, great sale price and very quick shipping! I enjoyed the experience very much! Thank you!
Hi Jeanne! Thanks for taking the time to share your review! We're delighted that your order arrived quickly and that you enjoyed the sale. Hope to see you back again soon!
Hi Gregory! Thank you for taking the time to share your feedback! We're delighted to hear that you're pleased with your order and our speedy delivery. We truly appreciate your support and hope you enjoy your purchase!
I did not love the shirt I ordered, it was not on sale but it would have cost me $115 (50% of the value) to return. Will never use the site again
Hi Sandra! We're very sorry to hear about your experience and truly appreciate you taking the time to share your feedback. After reviewing your order, we noticed that we had not received any prior contact regarding this concern, and a return request had not been initiated through your account. We always encourage our clients to reach out to us, as we're committed to finding the best possible resolution. We also offer complimentary returns within the eligible return period. As your return window remains open until July 17, we'd still be happy to assist you with the return process. A member of our Customer Care team has already reached out to you directly. Please feel free to reply to our message, and we'll be more than happy to help resolve this matter as quickly as possible. We appreciate the opportunity to make things right and look forward to hearing from you.
I am SO happy with my first Editorialist purchase! Great/expedient/friendly customer service (thanks Jovelle!), very quick shipping and, of course, I am thrilled with the deal I got on my beautiful new Oseree swimsuit.
Hi Amy! Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive first experience with Editorialist and that you’re loving your new swimsuit. We truly appreciate your kind words and are so glad we could assist you. Enjoy your beautiful new piece!
Awesome service and fast shipping!
Hi Haley! Thank you so much for your wonderful feedback! We're delighted to hear you had a great experience with our service and prompt delivery. We truly appreciate your support and look forward to serving you again soon!
Editorialist made it so easy to place my order via the app and they kept me in the loop every step of the way
Hi Haje, we're delighted to hear that you found our app easy to use and that our updates kept you informed throughout your order journey. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Ordered some shoes on my birthday, July 8. My order has been sitting at “order confirmed” for 4 days. No update towards delays, no tracking number or anything. Extremely frustrating even after reaching out to customer service I still got no response.
Hi Vena, we’re sorry for the frustration and understand your disappointment, especially since this was a birthday purchase. We’d like to look into this for you, but we’re unable to locate your order on our end. Could you please share your order number or email us at [email protected] so we can assist you further? Thank you, and we look forward to resolving this for you.
Hi Hedieh! Thank you for your wonderful feedback! We're delighted to hear that you had a smooth experience with us. We truly appreciate your support and look forward to serving you again!
My order came in pretty fast, I strongly enjoyed the fact that they had it scent through ups to prevent package theft. An amazing experience will shop again!
Hi Serenity, we're thrilled to hear your order arrived quickly and that you appreciated the secure UPS delivery. We truly appreciate your support and look forward to shopping with you again soon!
I ordered shoes through them and needed to exchange sizes within the hour of ordering. After a month of not getting anywhere with them and refusal for a refund, I decided to order through Kicks Crew and it went smoothly. Avoid Editorial. Order from Kicks Crew.
Hi Dana! We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. Upon review, we can confirm that we promptly requested a size modification on your behalf after receiving your request. However, our partner merchant was unfortunately unable to accommodate the change, as modifications are not permitted once an order has already been processed. Based on our ongoing correspondence, your refund is currently being processed following confirmation of the cancellation request by our partner merchant. We will continue to monitor the progress closely and provide updates as soon as they become available. We value your feedback and will continue working to improve our customers’ experience.
Hi Heleen! Thanks for the great feedback! We're so glad we could provide excellent service, and we appreciate you taking the time to share your experience.
Quick shipping. Good communication
Hi Marisa! Thank you for your kind feedback! We’re delighted to hear that you had a positive experience with our prompt delivery and helpful updates. We truly appreciate your support and look forward to assisting you again!
Unbeatable prices and my purchase arrived perfectly and within days.
Hi Sherry! This is so wonderful to hear! We're thrilled that your order arrived quickly and that you loved the pricing. We truly appreciate your support and hope to serve you again soon!
Great style at a nice price -love the site
Hi Jacquelyn, we're thrilled to hear that you love our selection and found great style at a great price. We truly appreciate your support and look forward to shopping with you again soon!
Hi! We're delighted to hear your order was fulfilled promptly. We appreciate your support and look forward to serving you again!
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