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Electronics & Technology

Electronic Express

201 reviews

4.0201 reviews
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About Electronic Express

Data updated
Website
electronicexpress.com
Category
Electronics & Technology
Location
United States · Nashville
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
85% (40/47)
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Is Electronic Express legit?

Electronic Express (electronicexpress.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 85% of negative reviews. Last updated 2026-08-10.

What people say

A
Amy · 1 review · Verified · Experienced 2026-05-30 ·

Fast shipping & very careful packaging

Fast shipping & very careful packaging! Thank you!

Reply from Electronic Express2026-06-08

Thank you for the feedback.

T
Tara Plathe · 2 reviews · Verified · Experienced 2026-05-31 ·

Great experience

Great experience. Messaged customer service and they politely replied right away. Product came quickly and was of good quality.

Reply from Electronic Express2026-06-08

Thank you for the detailed feedback.

R
Robert Gallaher · 3 reviews · Verified · Experienced 2026-05-30 ·

Customer service

Customer service was nice & precise. Thanks!

Reply from Electronic Express2026-06-08

Thank you for the feedback.

S
Stephanie · 1 review · Verified · Experienced 2026-05-30 ·

The gentlemen that brought in and…

The gentlemen that brought in and hooked up our washing machine were great! 10 out of 10! They were fast, thorough and very informative.

Reply from Electronic Express2026-06-08

Thank you for the feedback on our delivery and installation service. Enjoy your new washing machine!

E
Emma · 2 reviews · Verified · Experienced 2026-05-29 ·

Quick shipping and arrived in perfect…

Quick shipping and arrived in perfect condition

Reply from Electronic Express2026-06-08

Thank you for the feedback.

H
Hannah · 1 review · Verified · Experienced 2026-05-30 ·

My package says delivered and it’s been…

My package says delivered and it’s been 2 days and it’s nowhere to be found.!

Reply from Electronic Express2026-06-08

Thank you for the feedback. Please contact our customer service team so they can investigate your situation.

N
Norman Mccarthy · 3 reviews · Verified · Experienced 2026-05-29 ·

On time delivery

Reply from Electronic Express2026-06-08

Thank you for the feedback.

D
Dallas · 1 review · Verified · Experienced 2026-05-15 ·

Product arrived on time and in great…

Product arrived on time and in great condition! Thank you!

Reply from Electronic Express2026-06-08

Thank you for the feedback.

A
Angela Schultze · 3 reviews · Verified · Experienced 2026-05-15 ·

Product does not work as advertised

Product does not work as advertised. Returning

Reply from Electronic Express2026-06-08

Thank you for the feedback. Please contact our customer service team to schedule a return. If you have the time, could you let us know how the product was improperly advertised so we can look into making a correction?

J
Julie · 1 review · Verified · Experienced 2026-05-28 ·

Received damaged bezel

Waited a full week for the product to arrive and when it did, one of the bezels (for Frame TV) was broken. I called the company immediately, now I have to wait another week (or so) to get refunded and place another order. Plus it was my responsibility to repackage and take to the UPS store. I think they should have immediately sent me a replacement.

Reply from Electronic Express2026-06-08

Thank you for your feedback. We're very sorry that your bezel arrived damaged and understand how frustrating it is to wait for a product only to have an issue with it upon delivery. While we know a replacement would have been your preferred solution, our process in these situations is to issue a refund so a new order can be placed. We also understand that repackaging and dropping the item off for return was an inconvenience. Unfortunately, because we were not contracted to provide installation services, we are unable to take responsibility for repackaging or handling the product after delivery.

A
Annette · 1 review · Verified · Experienced 2026-05-28 ·

The communication was excellent

The communication was excellent. I was notified on a constant basis of when my delivery was scheduled. On the day of delivery, I was notified on the day and 30 minutes before their arrival. Installation went great without any problems. I received the best customer Service. I like the way they operate.

Reply from Electronic Express2026-06-08

Thank you for the feedback on your delivery and installation!

L
Lorna Balcer · 2 reviews · Verified · Experienced 2026-05-28 ·

Put a po box down and thihorrible companys company…

Put a po box down and this company didn't tell me ups doesn't drop off packages at my post office then post office would have so Red They sent out package then sent it back. But still charged me 600 dollars for item they knew they couldn't deliver

Reply from Electronic Express2026-06-08

Thank you for the review. Your feedback has been sent to management to consider adding a PO box check to our order fulfill process to avoid this issue from occurring in the future.

R
Richard Van Etten · 2 reviews · Verified · Experienced 2026-05-26 ·

How easy it was to get a great deal online

How easy it was to get a great deal. Buying online was hassle free. The additional parts needed for hookup were easily advertised and it wasn't a gimmick pricing markup. The additional parts do not normally come with the unit. I did my research. The delivery was early due to cancelations and I was able to call the driver back immediately to confirm someone would be present. I was told by my girlfriend they were very polite courteous and professional. They put our brand new washer and dryer exactly in the proper area and it runs great and looks sharp. Couldn't be happier

Reply from Electronic Express2026-06-03

Thank you for the detailed review on your washer dryer order!

J
Julie · 1 review · Verified · Experienced 2026-05-26 ·

Meh.

I ordered something I was very excited to receive and after 6 days I reached out inquiring about when it would be shipped and only then was I told that the item was damaged and couldn't be sold. I asked if I could see a photo of it to assess the damage myself and was told it was thrown away. I would have liked the option to see it and purchase it anyway because I wanted it that badly. The item is very hard to find. I am suspicious about whether or not it was thrown away. I would have liked to have known when i placed the order that it wouldn't be completed.

Reply from Electronic Express2026-06-03

Thank you for the detailed feedback. We apologize that our process didn't include you to provide you a chance to decide if we should continue with the order anyway. Your review has been forwarded to management for consideration.

A
AN · 2 reviews · Verified · Experienced 2026-05-11 ·

The guys were great

The guys were great. Very helpful and meticulous on handling my order and installing. I greatly appreciated the service!

Reply from Electronic Express2026-06-03

Thank you for the feedback!

c
customer · 2 reviews · Verified · Experienced 2026-05-25 ·

Was exactly what was pictured and I…

Was exactly what was pictured and I received it quickly

Reply from Electronic Express2026-06-03

Thank you for the feedback!

J
Jose · 1 review · Verified · Experienced 2026-05-23 ·

Excellent service

Reply from Electronic Express2026-06-03

Thank you for the feedback!

W
William d Campbell · 8 reviews · Verified · Experienced 2026-05-25 ·

We have dealt with Electronic Express…

We have dealt with Electronic Express several times. We've never had a problem. They are prompt on their delivery, polite and efficient and Trustworthy.

Reply from Electronic Express2026-06-03

Thank you for the feedback! We look forward to fulfilling your next order!

V
Vctcmc · 1 review · Verified · Experienced 2026-05-08 ·

Great product

Quick, easy and affordable! Great product/TV packaged well!!

Reply from Electronic Express2026-06-03

Thank you for the feedback on your TV order!

L
LEWIS W WHITE · 2 reviews · Verified · Experienced 2026-05-23 ·

Very disappointed with the whole…

Very disappointed with the whole experience of purchasing microwave. The left hand does not know what the right hand is doing or saying. One star is still too high of a positive rating.