Electronic Express (electronicexpress.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
Gaming PC arrived corrupted and despite troubleshooting for hours, it never resolved. Had to unfortunately return it since replacements could not be provided.
No communication from electronic express until I had to reach out myself regarding a monitor I ordered within the same order as gaming pc.. which still has not arrived yet. I wish there had been better communication.
Reply from Electronic Express2026-06-23
Thank you for the feedback on your computer order. Your review has been forwarded to upper-management to determine why the delay wasn't communicated. Thank you
Had a good price on a Yeti Rambler but it was either used/repackaged or b-stock with all the cosmetic damage. The return process went smoothly but was still a waste of my time.
Reply from Electronic Express2026-06-23
Thank you for the feedback! Your review has been forwarded to our Yeti buyer for review since they strive to make sure all shipped stock is in good condition. We apologize for the inconvenience.
M
Mark Foust · 1 review · Experienced 2026-06-20 ·
★★★★★
I order my refrigerator paid with my…
I order my refrigerator paid with my Afirm account. Set up the delivery. Waited today from 12: to3:00 pm I took a day off work I worked third so I haven’t been to bed they called me 5 till 3:00 and said the dispatcher canceled my order by mistake so they can’t deliver to Tuesday I said I have no refrigerator and I take care of my mom I need a refrigerator today or refund to the Afirm and I will buy from Home Depot they said the refund will take five days so I am screwed and lost money today they have me over a barrel because if I get refund I have to wait even longer I am being punished because I chose do business with them it’s crazy makes no sense I will not buy anything from them again should have paid the extra $200 and went to Home Depot
Reply from Electronic Express2026-06-23
Thank you for the detailed feedback. We apologize for the inconvenience. We will investigate why your order was cancelled. We hope you change your mind when your order arrives.
The people who work in the ordering department are fine and helpful. The delivery department os not... specifically the drivers, not the scheduling department. Drivers stated that pickup window was 5-8pm, then said we are 30 minutes away at 11:30am. When we stated we were not home they said would come back after weekend on Monday, I said, no I would like you to show up on the scheduled time. The result is they never showed or called. Called on Monday and they said unfortunately we cant get you until Wednesday. On Wednesday they showed up. They broke the drip pan and spilled a lot of water all down the stairs and all through the house. They apologized for the water and when I asked if they could clean up all the water, they said absolutely, and then walked out the door and left.
Reply from Electronic Express2026-06-23
Thank you for the detailed feedback on your delivery experience. Your review has been forwarded to members of upper management for review.
Easy return with helpful sales associates and good prices when I asked about alternatives that were also in stock made it a great place to do business.
Reply from Electronic Express2026-06-19
Thank you for the feedback on your experience with our associate.
T
TOMMY · 1 review · Verified · Experienced 2026-05-29 ·
★★★★★
The purchase was quick and easy and the…
The purchase was quick and easy and the delivery follks were prompt and proffessional. Everything went very smoothly.
Reply from Electronic Express2026-06-19
Thank you for the feedback.
J
James R · 1 review · Verified · Experienced 2026-06-12 ·
★★★★★
Good website
Good website. Easy to use. Good shipping.
Reply from Electronic Express2026-06-19
Thank you for the feedback.
M
Mary · 3 reviews · Verified · Experienced 2026-06-02 ·
The people at the store was amazing. The delivery team was outstanding, The bad thing i can say is there is no instructions booklet, I scanned the code and only gave me information about my phone .Thank God for Google
Reply from Electronic Express2026-06-19
Thank you for the feedback on your purchase and delivery!
Thank you for the feedback. Your review has been forwarded to our customer service manager and they informed me that the address provided cannot be changed from the address found within the payment provider you used. We apologize for the inconvenience.
M
Michael · 1 review · Verified · Experienced 2026-05-27 ·
★★★★★
Fast response
Fast response, consistent updates and follow up, awesome customer service
Good website, quick and accurate online help, quick and easy delivery, and good price.
Reply from Electronic Express2026-06-15
Thank you for the feedback
T
The official · 1 review · Experienced 2026-06-01 ·
★★★★★
Spend your money elsewhere!! This is a Nightmare!
Everyone was friendly and polite at the time of purchase. The problem began when the washer stopped draining and we called the warranty department to be told that the drain pump was not working.. I had a two year warranty so they are supposed to be replacing it. This has been going on for a month. No replacement yet. The lie that is being told now is that it’s not in stock with no ETA… The only communication from store is when I call to get updates about when will I get my replacement. This is some real bs.. Save your self the hassle. Go buy elsewhere. I will be contacting the BBB because this is ridiculous!!!
Reply from Electronic Express2026-06-18
Thank you for the feedback. Your review has been forwarded to the manager of the warranty department and they informed me that management is trying to find inventory of the discontinued product to conduct a swap.
D
Douglas · 1 review · Verified · Experienced 2026-06-07 ·
★★★★★
Inventory is unreliable and disappointing
I visited the Cookeville TN store, needing a microwave oven. Inventory said they had two. They had one and it was the display model which they would not discount. I was headed home to Nashville at the time and checked the item at the 100 Oaks Mall store online and made a purchase for pickup. Arriving at the store, it was the same situation as at Cookeville - Display only, no box, no discount. So I went across the road to Home Depot and made my purchase, no problem. Inventory is all messed up at Electronic Express.
Refrigerator ordered Sunday afternoon and delivered on Tuesday afternoon within minutes of delivery window. Completely without damage and very efficient and polite delivery team!
Reply from Electronic Express2026-06-15
Thank you for the feedback on our delivery and installation service!
Bought a Yeti item that isn’t being sold at Yeti’s website. Just a specific color that is no longer being sold. Of note - item was even cheaper than what Yeti is selling the item for currently. Item arrived very quickly & in perfect condition. Very happy with my purchase.
