Electronic Express (electronicexpress.com) has a 4.0 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 85% of negative reviews. Last updated 2026-08-10.
The staff that helped us at the store were very professional, polite, and helpful. They even carried the microwave to our car and loaded it in. A+++
Thank you for the glowing feedback on our customer service!
Placed an order on line on a Sunday because it was last one they had in stock - was Monday and still no word when I could pick up order. I called numerour times and was told I had to wait for a 3rd party verification on charge. Late Monday they cancelled order. I called the Jones Valley store (where I had placed order for pick up) spoke to Jeremy - he physically looked for unit - found it and set it aside for me and I picked it up and paid with same credit card the 3rd party "couldn't verify" - Jeremy was GREAT - made a bad experience good. Their online ordering is junk - go in store in person for good service for horrible customer service use their online ordering - those people are just rude.
Thank you for the detailed feedback on our BOPIS (buy online, pickup in store) service. We apologize for the inconvenience. This isn't the service we want our BOPIS customers to experience. Your review has been forwarded to upper management to look into the issue
Thank you for the feedback!
Good pricing, prompt service and delivery.
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I think Electronic Express did a great job. But the shipping was horrible. After my purchase I received a tracking number and date for the delivery. I took time off work and waited several days. Then I received a text message telling me that I now had to schedule the delivery which was an additional week and a half out, after already taking time off. After I scheduled it, they told me the delivery would be between 8am and 5pm. They showed up at almost 6pm. I think they need to work with their shipping company better. It was not a smooth process after purchase. But the store was great.
Thank you for the detailed, honest feedback on our courier's service. Your review has been forwarded to upper management for review.
Great communication from start to finish. Everything went perfectly
Thank you for the glowing feedback!
Service was very friendly and knowledgeable. Loading in my car was unexpectedly good as you could see the associate was as concerned about my car as he was about my purchase ensuring neither was scuffed/scratched.
Thank you for the feedback on our service!
Thank you for the feedback!
Received my order quickly and I love it!!
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Ordering was easy and straight forward. Price was fair plus received a new account discount. Delivery was on time as scheduled. The item arrived in perfect condition (it was well packaged).
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Smooth and easy transaction. Quick delivery. Good price
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Horrible experience buying a dishwasher. I called and set up a chat before I bought it to make sure they could install the new dishwasher and haul away the old one. I was assured that would be the case so I ordered online (because they said I couldn't order over the phone). There was no installation option so I just ordered and then chatted with them after the purchase and they assured me they would call and set it up. Long story short, they just delivered it and left it outside my house with no clarity on what to do. It's a completely disaorganized place where the people on the phone and chat are not in the same system as when you order online. I will pay more and get Best Buy or Home Depot next time.
Thank you for the detailed feedback. Your situation has been forwarded to our technical team. The product display page is supposed to pop-up an installation service drawer when you add the item to your cart to provide you an opportunity to specify if you want installation or drop-off delivery only. Our technical team will double check various OSs and browsers to confirm that the drawer behaves as intended.
Wonderful customer service. Scheduling for delivery was easy and super fast! The gentlemen that delivered our deep freezer were very friendly/professional and even took the trash after unboxing it for us. We are very happy with our purchase and the quality of the deep freezer for the price we paid. We’ll definitely be returning customers at Electronic Express!
Thank you for the detailed feedback on our services. Enjoy your new deep freezer!
Called to tell me they were canceling my order I don’t know the reason couldn’t understand the lady. She was very unprofessional when I asked what she had said so I just gave up and said okay. And the email I got for the cancellation was very unprofessional.
Thank you for the feedback on our performance when we reached out to inform you that we couldn't complete your order. You review has been forwarded to our customer service manager.
I ordered a monitor 8 days ago and no word of where it’s at, no tracking information and when I contacted customer service, the lady said they were trying to find one.
Thank you for the feedback. Our inventory showed that we had your monitor instock at one of our stores. We apologize that the process is taking longer than our owns standards. Your review has been forwarded to members of upper management to look into the situation.
Thank you for the feedback on our customer service!
Dan was the man- helped us tremendously and saved us a lot of of money. This is the 3rd time we have bought from these guys, we live over an hour away but worth the time and effort!
Thank you for detailed review on Dan's performance!
Effective communication, showed up when said they woudl and did a great job
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Efficient pick up process after my web order.
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Great customer service and reasonable prices. Delivery was fast
Thank you for the feedback.
201 reviews matching