About ELEGOO
Data updated- Website
- elegoo.com
- Category
- Hobbies & Crafts
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 944 reviews
- Replies to negative
- 90% (348/385)
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About this business
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Written by the business, not verified by us.Is ELEGOO legit?
ELEGOO (elegoo.com) has a 3.0 out of 5 rating on OK.one, based on 973 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 90% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
Auto-generated from all reviews of this business. For reference only.What people say
The color was good and the material was…
The color was good and the material was consistent.
Just as described and quick shipping
Great pricing
Great pricing, quick shipping, quality items exactly as described!
Awesome delivery turnaround.
They’re kinda close to where I live do deliveries are fast and the filament has been good everytime definitely recommend! Was thinking about checking out one of their printers too not sure yet though.
Good product
Good product. Well made. Well packaged. Prompt delivery.
Awesome experience
Website is easy and clear. Price was excellent, and the printer is awesome!
DO NOT BUY FROM ELEGOO
DO NOT, I REPEAT, DO NOT BUT ANYTHING FROM ELEGOO. Their customer service is ridiculous!! I lost a major order and the companys response......£5 compensation. I will also be reviewing elegoo on my youtube channel. Ridiculous. God forbid your product goes wrong!!
Reply from ELEGOO2026-08-10
Dear customer, Thank you for taking time to leave your review. Sorry for the inconvenience caused. We are following your issue and please do not worry, we will follow up the issue until solved. There would be some misunderstanding. If the order package is lost, we could issue refund or arrange a reshipment. Please don't worry about it. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
There is no way to talk to a person in…
There is no way to talk to a person in customer support. Everything is by email. Get a phone number.
Reply from ELEGOO2026-08-10
Dear customer, Thank you for taking time to leave your review. We apologize sincerely for that, currently we don't have a phone number. We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support to solve. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
Fast and easy shipping
Fast and easy shipping. Little disappointed at the approach on the split delivery and the waste of resources in sending a single roll from one location and nine rolls from another.
I ordered an extrusion cable for the…
I ordered an extrusion cable for the Neptune 4 plus and I received an extrusion cable for the Neptune 4/pro. They reached out to me and helped me with this issue and offered a refund. This company continues to stand out as my favorite 3d printing brand.
Reply from ELEGOO2026-08-07
Dear customer, Thank you for taking time to leave your review. Sorry that the model of the parts is incorrect. From the order information, the model you select is "Neptune 4 /4 Pro / Ribbon-Cable", not Neptune 4 Plus, may I ask is it possible select the incorrect model accidently? We have replied to you on August 3rd, may I ask have you got it that time? Please kindly have a check and give us a reply, We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
Awesome everything
Purchased two Elegoo Neptune 4 Max…
Purchased two Elegoo Neptune 4 Max machines. One came without the support struts. Elegoo was quick to respond and sent a pair of struts right away. Great communication. Great support. Great machines. Overall a great experience.
Just what I wanted and right when I needed it!
The ordering was easy, the product works great and the price is good!
Fast delivery
Fast delivery, super satisfied with the product, works great with my machines—Elegoo Jupiter 2, Elegoo Saturn 4 Ultra 16K, etc.
Delivery was impressively prompt
Delivery was impressively prompt. Right out of the box, the Elegoo Centauri Carbon 2 is incredibly well-built and feels like a remarkably solid machine.
I’ve had great results with the Rapid…
I’ve had great results with the Rapid PETG, Rapid PLA+, and ASA filaments on my Snapmaker Artisan. They print very well and offer excellent quality for the price. Highly recommended!
This is my third 3d printer
This is my third 3d printer, first resin printer, and so far I fell in love with it. No complains whatsoever.
Outstanding Quality, Fast Shipping, and Excellent Customer Support
My experience with Elegoo has been excellent from start to finish. The ordering process was smooth, shipping was fast, and everything arrived well-packaged and in perfect condition. The product quality exceeded my expectations. It's clear that Elegoo puts a lot of effort into designing reliable, high-quality products with great value for money. Setup was straightforward, and everything worked exactly as described. I also had a few questions before purchasing, and their customer support was professional, responsive, and genuinely helpful. It's refreshing to deal with a company that stands behind its products and values its customers. I highly recommend Elegoo to anyone interested in 3D printing. I will definitely be purchasing from them again in the future.
good
good price, fast delivery